HAZDA BAKARI MTANGA
Arusha,Tanzania
Summary
To leverage my academic background and practical experience to secure a dynamic role in banking or financial services where I can contribute to customer satisfaction, operational efficiency, and organizational growth while enhancing my skills and career development.
Detail-oriented and proactive Banking and Finance student with strong internship experience at Tanzania Commercial Bank. Skilled in customer service excellence, banking operations, Credit office department and cash handling with proven ability to multitask and work under pressure. Adapt at fostering strong client relationships and delivering efficient financial services. Committed to continuous professional development and driven by a passion for the banking sector.
Overview
1
1
year of professional experience
Work History
Internship
Tanzania Commercial Bank
Arusha, Tanzania
07.2024 - 10.2024
Internship
Tanzania Commercial Bank
Arusha, Tanzania
07.2023 - 10.2023
- Assisted customers in opening and managing personal and group accounts.
- Reactivated dormant accounts and facilitated card replacements with efficiency.
- Provided PIN resetting support and resolved account access issues.
- Processed cash withdrawals, deposits, and managed Western Union transactions with accuracy.
- Verified cheque authenticity and ensured sufficient funds were available.
- Managed treasury documentation and confirmed deposit amounts for correctness.
- Collaborated with team members to improve customer service delivery and operational processes.
Education
Bachelor of Banking and Finance -
Institute of Finance Management
Advanced Certificate of Secondary Education (ACSEE) -
Bagamoyo Secondary School
Certificate of Secondary Education Examination (CSEE) -
Arusha Secondary School
Primary School Leaving Certificate -
Mjimpya Primary School
Skills
- Exceptional Customer Service and Client Relationship Management
- Accurate Cash Handling and Financial Reconciliation
- Banking Operations
- Compliance
- Documentation
- Account Opening and Maintenance
- Strong Communication and Negotiation Skills
- Problem Solving and Conflict Resolution
- Team Collaboration and Leadership Potential
- Attention to Detail and Quality Assurance
- Time Management and Multitasking
- Adaptability to Changing Environments
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiar with banking transaction software and electronic payment platforms
- Experienced in handling Western Union money transfer services
- Skilled in data entry
- Record keeping
- Financial reporting
- Strong verbal and written communication skills
- Effective negotiation skills
- Excellent teamwork spirit
- High integrity and commitment to confidentiality and ethical conduct
- Resilient under pressure
- Quick learner
- Organized
Accomplishments
- Successfully completed a 4-month internship at Tanzania Commercial Bank, gaining comprehensive hands-on experience in multiple banking operations.
- Consistently delivered accurate and timely banking services, ensuring 100% compliance with banking policies.
- Played a key role in streamlining customer onboarding processes, reducing account opening time by 15%.
- Effectively assisted over 200 customers with account services, card replacements, and transaction support.
- Maintained impeccable accuracy in cash handling and cheque processing, resulting in zero discrepancies during internship tenure.
Languages
- English, Fluent (Speaking, Reading, Writing)
- Kiswahili, Fluent (Speaking, Reading, Writing)
References
- Judica Nkya, Bank Operations Manager, TCB Bank, P.O. Box 15100, Arusha, Tanzania, judica.nkya@tcbbank.co.tz, +255 689 877 683
- Geofrey Simon, Bank Operations Officer, TCB Bank, P.O. Box 15100, Arusha, Tanzania, geofrey.simon@tcbbank.co.tz, +255 713 947 450
Disclaimer
I hereby declare that the above information is true and accurate to the best of my knowledge.
Personal Information
- Date of Birth: 05/22/01
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Core Objective
To leverage my academic background and practical experience to secure a dynamic role in banking or financial services where I can contribute to customer satisfaction, operational efficiency, and organizational growth while enhancing my skills and career development.
Languages
Swahili
First Language
English
Beginner
A1
Timeline
Internship
Tanzania Commercial Bank
07.2024 - 10.2024
Internship
Tanzania Commercial Bank
07.2023 - 10.2023
Bachelor of Banking and Finance -
Institute of Finance Management
Advanced Certificate of Secondary Education (ACSEE) -
Bagamoyo Secondary School
Certificate of Secondary Education Examination (CSEE) -
Arusha Secondary School
Primary School Leaving Certificate -
Mjimpya Primary School
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