HAWA HEMED MONDWE
DAR ES SALAAM
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
HOTEL RECEPTIONIST
FQ HOTEL
DAR ES SALAAM
11.2023 - 01.2024
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
Education
CERTIFICATE OF RECEPTIONIST -
TANZANIA COLLEGE OF TOURISM
DAR ES SALAAM 2024
Skills
- Reservation Management
- Guest Relations
- Professional Appearance
- Excellent Communication
- Time Management
- Hotel Software Knowledge
- Patience and Tolerance
- Organizational Skills
- Customer Service
Additional Information
REFERENCES:
● Tuitor,
Frolah Matemba...................... +25544559299
● Tuitor,
Laban Lutengwa...................... +255717270147
Certification
●2023-2024, Certificate of Receptionist-Tanzania College of Tourism.
●2019-2020, Certificate of Procurement and Logistics Management-Tanzania Institute of Accountancy (TIA).
●2014-2017, Certificate of Secondary education-Kingani Secondary school.
●2007-2013, Certificate of Primary education-Mbezi Ndumbwi
Languages
Swahili anda English
Intermediate (B1)
Timeline
HOTEL RECEPTIONIST
FQ HOTEL
11.2023 - 01.2024
CERTIFICATE OF RECEPTIONIST -
TANZANIA COLLEGE OF TOURISM