Hawa Ndogholi - Administrative Intern / Public Administration

Summary

A dedicated and motivated Public Administration professional currently pursuing a Bachelor of Public Administration at Mzumbe University – Dar es Salaam Campus College, Tegeta (2023–2026, graduation pending), and holding an Ordinary Diploma in Public Administration (NTA Level 6) from Tanzania Public Service College. Gained practical experience through training and work placements at the National Social Security Fund (NSSF), including member registration, verification and maintenance of records, customer service, administrative support, and reviewing and organizing official documents such as housing loan and mortgage documentation.

Possesses strong communication, teamwork, problem-solving, customer service, and computer literacy skills, with the ability to work effectively both independently and as part of a team. Organized, detail-oriented, responsible, and committed to maintaining confidentiality and delivering quality administrative services.

Overview

2

Languages

3

years of post-secondary education

Work History

Administrative Intern / Public Administration

National Social Security Fund (NSSF)

Dar es salaam

11.2025 - 03.2026

Reviewed and verified housing loan application documents to ensure completeness and accuracy.Organized, classified, and maintained housing loan records for easy retrieval and reference.Followed up on mortgage and related legal documents with the Legal Department.Assisted with administrative duties and supported the smooth processing of official documentation.Maintained confidentiality and accuracy when handling members' and organizational records.Worked collaboratively with supervisors and other departments to support effective service delivery.

Collected and verified members' registration documents and personal information.

Assisted members in completing registration forms and correcting incomplete or inaccurate information.

Updated and maintained members' records in the NSSF system.

Provided guidance and information to members regarding NSSF registration procedures, contributions, and benefits.

Responded to members' inquiries and provided professional customer service.

Maintained accuracy and confidentiality when handling members' personal information.

Worked effectively with colleagues to ensure efficient registration and service delivery.

Education

Associate of Arts - Public Administration

Mzumbe University Dar Es Salaam Campus College-Tegeta

Dar Es Salaam, Tanzania

10.2023 - 07.2026

Skills

Computer literacy (MS Word, Excel, PowerPoint)
Communication skills

Teamwork and collaboration
Problem-solving

Languages

English

First Language

Kiswahili

Intermediate (B1)

B1

References

References available upon request.