Hawa Mickdad
Dar es Salaam
Summary
Dynamic barista with extensive experience at The Grove Cafe and Restaurant, excelling in espresso preparation and customer service. Proven ability to craft unique beverages and resolve customer issues effectively, ensuring satisfaction during peak hours. Skilled in inventory control and team collaboration, consistently maintaining a clean and compliant workspace.
Overview
4
4
years of professional experience
Work History
Barista
The grove cafe and restaurant
Al Ain, United Arabs Emiret
01.2024 - 09.2026
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared a variety of espresso-based drinks following standard recipes.
- Created complex, hand-crafted beverages based upon customer preferences.
- Assisted customers with menu selections and ensured a positive experience.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested products based on stated preferences.
- Operated cash registers to process customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ground coffee beans to prepare fresh espresso shots for customer orders. for espresso shots according to individual customer specifications.
- Placed orders with suppliers for delivery of products required for daily operations.
- Created promotional displays for advertising special events or promotions at the cafe.
Barista
Alqurm cafe
Raslkhaima, United Arabs Emiret
01.2023 - 01.2024
- Prepared a variety of espresso-based drinks following standard recipes.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and ensured a positive experience.
- Trained new baristas on beverage preparation and customer service standards.
- Operated cash register, processed payments, and managed customer transactions.
- Collaborated with kitchen staff to ensure timely service for food orders.
- Handled customer feedback and resolved issues promptly to maintain satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Mwenge Catholic University
Moshi, Tanzania Skills
- Espresso preparation
- Beverage crafting
- Recipe recall
- Health compliance
- Menu management
- Inventory control
- Cash handling
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
Timeline
Barista
The grove cafe and restaurant
01.2024 - 09.2026
Barista
Alqurm cafe
01.2023 - 01.2024
Mwenge Catholic University