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Hassan Sarai Salim
Key account manager
Dar es salaam
Work Preference
Summary
Strategic Key Account Manager with a strong track record in achieving revenue targets and managing customer churn effectively. Leveraging cross-functional collaboration and innovative problem-solving to enhance service delivery and client satisfaction. Committed to fostering meaningful partnerships that drive growth in diverse sectors.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Key Account Manager Mult-Nationals and large Enterprises
Vodacom Tanzania PLC
07.2018 - Current
- Managing customers that are having presence in more than one country by making sure they are getting global service
- Delivering the assigned revenue target set on both products by making sure to close deals and report them week by week.
- Managed contract negotiations to secure favorable terms for Vodacom services.
- Ensure customer problems are clearly understood, progressed within the organization in a timely & adequate manner, and constructive feedback is given to the customer
- Provided training and support to other account managers on best practices as an internally appointed coach
- Analyzed market trends to identify opportunities for account growth and improvement.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Working closely with insurance companies by offering insurance products to Vodacom corporate clients on motor insurance, health, and property insurance
- Managed to safeguard the base assigned of 2.5 billion and grow it YoY Customer Retention, which made him earn the best sales excellence certificate from the Enterprise director in the year 2019-2020
- Managed to acquire large institutes from competitors and increase cross-sales YOY, which made him to be Top performer and Top talent for three (3) consecutive years
- Managed to participate and support successful CRM system implementation within the department, which increased sales report accuracy and minimized revenue leakage from different products, which in general increases departmental efficiency in terms of product performance and pricing
- Managed to acquire the Vodacom Star award six (6) times since it was introduced around 2020, to date, for the successful team working and sales performance shown quarterly
- Managed to participate in product development that won against competition on both fixed solutions and mobile, which made his team and department in general meet the target
- Managed to acquire Vodacom business visibility award from Enterprises Director on year 2022 for the best sales camp drives and customer testimonials through various product campaigns conducted through the Vodacom marketing team on both digital and analog.
Founder and Member
Kilimo Biashara TV Program
01.2016 - Current
- Facilitate and financing agriculture platform that was recording and broadcasting different TV program to increase awareness to the youth all over the word regards agriculture.
- Engaging and negotiating with different stakeholders on ways of collaboration to enable each other to deliver our target.
- Retain and manage relationship with partners who were funding the program.
- Managed to record and broadcast 3 seasons from year 2016 to 2018 which were shown at StarTV Tanzania shortly after BBC Swahili Habari which was premium time.
- Managed to acquire and works with different organization such as FAO (SHADIDI MPUNGA and MATONE project), USAID, IITA, USDA and ICRAF (Building Capacity for Resilient Food Security Project in Tanzania) TAHA, RUVU FISH FARMING, and SAT.
- Managed to create social media platform on both Instagram with followers 53.6K and YouTube 31K subscribers which create awareness to the youth across the world in agriculture.
Corporate Key Account Manager
Airtel Tanzania
08.2016 - 07.2018
- Developed key account strategies for top clients in telecommunications sector.
- Managed relationships with corporate clients to ensure satisfaction and retention.
- Coordinated contract negotiations and renewals with major corporate partners.
- Managed a portfolio of multiple accounts while meeting deadlines for deliverables.
Retention Executives
Airtel Tanzania
04.2016 - 07.2016
- Led strategic initiatives to enhance customer experience and service delivery.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Customer Care Representative
ISON BPO (Airtel)
11.2014 - 05.2015
- Maximize business potential by providing excellent customer service and ensuring 95% of the customer satisfactions
- Active listening and reading to customer needs when they enquire through customer service Centre
- Helping customers with the services offered when encountered challenge on using the services
- Encouraging customers and reminding them on the products
- Enhanced success of the advertising strategies by boosting engagements through social media and other digital platforms
- Manage cross sales and mining through cold calling activities
- Managed to be promoted from customer care agent to join SME direct sales team at Airtel Tanzania HQ due to high level of customer engagement and care.
- Managed to acquires best customer cares representatives award from Airtel Customer Care Director year 2014
Education
Bachelor Degree of Arts - Marketing and Entrepreneurship
Sokoine University of Agriculture (SUA) through Moshi University
12-2014
Advanced Certificate Of Secondary Education - Economic Studies
Galanos High School
Tanga, Tanzania02-2011
Ordinary Certificate of Secondary Education -
Mzinga Secondary school
10-2008
Skills
- Account management
- Customer Relationship Management
- Pipeline & Churn Management
- Sales Strategic Planning
- Problem Solving
- Contract Negotiation Skills
- Social Media Marketing
Certification
- Proficiency in Commercial Insurance, 10/01/24
- Digital marketing essentials, 11/01/24
- Master of Arts in Sales, 02/01/24
- AI for Sales Professionals, 04/09/25
Hobbies and Interests
- Photography
- Traveling
Personal Information
- Date of Birth: 11/27/89
- Gender: Male
- Nationality: Tanzanian
Languages
- English
- Swahili
Timeline
Key Account Manager Mult-Nationals and large Enterprises
Vodacom Tanzania PLC
07.2018 - Current
Corporate Key Account Manager
Airtel Tanzania
08.2016 - 07.2018
Retention Executives
Airtel Tanzania
04.2016 - 07.2016
Founder and Member
Kilimo Biashara TV Program
01.2016 - Current
Customer Care Representative
ISON BPO (Airtel)
11.2014 - 05.2015
Bachelor Degree of Arts - Marketing and Entrepreneurship
Sokoine University of Agriculture (SUA) through Moshi University
Advanced Certificate Of Secondary Education - Economic Studies
Galanos High School
Ordinary Certificate of Secondary Education -
Mzinga Secondary school