Hassan Hussein Mbululo

CHANGOMBE BRANCH

• Acquiring and processing Micro SME loans to ensure growth of KUA NASI Portfolio both ASSET and LIABILITIES.
• Monitoring loan portfolio and repayment to ensure non existence of Loan areas.
• Acquiring and recruitment of new Merchant, POS and PAYMENT NUMBER (LIPA NAMBA) Customers.
• Issuance of insurance both fire, property and educate policies to new and renewable insurances.
• Driving opening of new accounts and Deposit mobilization for customers for Micro SME Customers.

BUNJU BRANCH

Bunju Branch is a new branch opened on 11th August 2025 hence started with 0 Assets, Liabilities, Agents (Wakala), Accounts and all sales parameters.

• Management of Branch sales team on recruitment of new loans, processing and ensure adherence of agreed SLA both scheme loans, mortgage financing and cash covers. As a Business Development Manager I managed to achieve the branch growth from 0 Assets to 6.2 Billion in One year.
• Management of Agencies (Wakala) growth from 0 to 70 Agents and 1 Super Agent in 1 year.
• Monitoring loan portfolio and repayment to ensure non existence of Loan areas.
• Management of Liability growth from 0 to 3.2 Billion.
• Acquiring and processing Micro SME loans to ensure growth of KUA NASI Portfolio both ASSET and LIABILITIES. I achieved to grow the Micro SME Portfolio from 0 to 300 m outstanding Asset balance in 1 year.
• Issuance of insurance both fire, property and educate policies to new and renewable insurances. I managed the growth fo insurance book from 0 to 35million
• Driving opening of new accounts from 0 to 2,120 Accounts and Deposit mobilisation for customers with agreed TAT through managing Direct Sales Agents (DSA).
• Recruitment and management of Direct Sales Agents (Dsa) so as to drive growth of New to Bank accounts and Deposit mobilization.

TEGETA BRANCH

• Loan processing and adherence of agreed SLA both scheme loans, mortgage financing and cash covers. As a bank officer i managed to support Asset growth by bringing 4.4 Billion Assets in 2 years and a deposit growth of 5 Billion in 2 years.
• Support recruitment of New agencies and maintenance of existing agencies. As a bank officer i supported the growth of Agencies by recruiting new 98 Agencies in 2 years.
• Acquiring and processing Micro SME loans and Small Micro SME loans. As a bank officer i supported the recruitement of 800 Million SME and MSME Loans.
• Issuance of insurance both fire, property and educate policies to new and renewable insurances. As a bank officer a managed to grow the insurance portfolio of the branch by 125 Million.
• Account maintenance as requested by customers.
• Handling of customer complaints and logging them into the system as per procedure.
• Opening, Renewal and Closing of Fixed deposits.
• Requesting, Issuing, and delivering cheque books.
• Process payments both TISS, TT, EFT and Salaries.
• Carefully count cash received and dispensed to ensure error free.
• Carefully scrutinizing cheques before paying out cash to the bearer.
• Reconciling cash at the beginning and end of the day.
• Daily ATM reconciliations and monthly reconciliations.

UBUNGO BRANCH

• Recruitment and onboarding of new agents in line with NBC Bank policies and regulatory requirements. I managed to achieve the growth of 350 agents and 3 Super Agents in a period of 1 year and 9 months becoming the second sales person with highest agency growth within 2 years in a single branch.
• Participate in Branch daily activities such as Customer service and Account Opening.
• Conversion of Dormant or Non transacting clients to transacting.
• Ensuring agents operate at their agreed level as per agreed level such as ensuring enough float, registration, and transactions.
• Conducting all agents’ assessments according to the operational Manual.
• Provide enough trainings to Agents regarding the banking policies.
• Liaising with branch managers/zonal Relationship Managers on the identification of the new prospective agents in the Zone while ensuring compliance with KYC as per the regulation and business requirements
• Development of agency banking business through optimal relationship management among stakeholders.
• Monitoring the market very closely for dynamics on customer behavior, competition, policies, compliance, and regulations.
• Supporting other business units for cash transaction solutions using customized agency banking models.
• Improved team efficiency with regular training sessions.

HEAD OFFICE

• Reviewing all Retail Bank accounts to check whether the accounts were properly opened and maintained throughout their operating period while considering the NBC and BOT (Bank of Tanzanian) policies and regulations.
• Making changes where necessary on the accounts found with gaps or errors to ensure they comply with NBC and BOT banking regulations.

HEAD OFFICE

• Know your customer (KYC) - Checking and verification of all account opening and maintenance documents if they comply with NBC and BOT banking regulations.
• Account opening- Opening of all accounts such as Individual, Partnership and Company Accounts
• Account maintenance- Making all changes to accounts such as change of signatory, addition of signatories, reactivation of account, change of name, migration of accounts, change of mobile number, change of email, waiving charges, closure of accounts.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

HEAD OFFICE

• Treasury department- Liquidity management, Investment and auxiliary services of the bank treasury department.
• Operations department- Account opening and maintenance of all accounts, Cheque book ordering, ATM card ordering, ATM card mapping or card activation, Nuru card creation, sim banking registration and verification.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Supported team by demonstrating respect and willingness to help.