Carry out Dangerous goods inspections related to aircraft loading and also deal with any DG or any special load related incidents related to flight and handling while the aircraft is on Ground. Ensure necessary permits and paper work accompanies special types of cargo such as AVI, HUM, PEM and Dangerous Goods that require special clearance to avoid problems at destinations and transit stations. Also production of NOTOC for any DG or special load loaded on the aircraft.
Accountable for operational control and supervision of ground handling activities within designated areas within the airside departments cargo operations, GSE operations, Marhaba Lounge, cleaning department, OCC department, baggage transportation, crew transportation, ramp loading and unloading, turnaround supervision and coordination and documentation handling.
Report all ground damage and incident within the time limitations and as per operator and regulatory requirements. To capture and report safety incidents using company-provided photo device as per airline and IATA standards. Take active part in raising any safety non-compliance
Time capturing and recording all services provided in system and filling the ground notice charge for financial purposes FINDNET. Adding or cancel flights that will be operating or not operating to avoid any inconvenience. Follow up aircraft movements and delay messages and update the information in the system timely
Supporting the Senior Management in the development of the strategic business plans and effectively manage these in line with budgets to deliver excellent service to our airport customers. Conducts spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes
Preparing monthly roster for all ramp and cargo staffs (300 staffs) preparing the staff annual leave plan as necessary and ensure staffing levels are optimized. . Preparing day to day duty allocation. Utilization of manpower and GSE equipments
TURNAROUND COORDINATOR
SWISSPORT PLC
12.2019 - 02.2022
Report all ground damage and incident within the time limitations and as per operator and regulatory requirements. To capture and report safety incidents using company-provided photo device as per airline and IATA standards. Take active part in raising any safety non-compliance
Accountable for the punctuality of all flights and to ensure that an acceptable level of on-time departures is achieved.
Ensure that the aircraft is unloaded in a safe and efficient manner also loaded according to the loading instruction report. Any deviation to the load plan must be communicated to the Load Controller for confirmation or changes
Microsoft word and excel using email and internet, data analysis, copy writing and technical skills
Consolidate information (such as pax figures (from many DCS systems), baggage and cargo weights, aircraft weights, fuel figures etc.) from a variety of sources. Evaluate the baggage / ULD type / requirements based on destination/ sector parameters and ensure information is updated in the system
Ensure Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations
Responsible for preparing the aircraft weight and balance (Load sheet), trim sheet and submit to the Pilot in command. Issue aircraft loading and unloading instructions, ensure that General Declaration, flight plan and weather reports are obtained
FOD check, 360 Walk around check, Headset communication on arrival and before departure. Ensure all staffs on duty wear PPE's, ensure no Mishandled baggage and red baggage, un- manifested passenger, and assure 100% compliance of W/B
Supervise baggage handling by using BRS baggage reconciliation system in BMA which helps in reducing baggage mishandling, increases on time departure and increases efficiency in baggage operations. Using world tracer system for of Baggage Tracing and Claims Handling
Post flight, ensure all relevant messages LDM, CPM, UCM, Aircraft arrival and departure movements messages are generated and dispatched within acceptable and agreed time frames and that flight files are compiled, documents verified, files closed and sent across to storage
Operating Ground service equipment (GSE LEVEL 02) including towing tractor, Conveyor belt, Passenger steps, water truck, portable water cart
OPERATIONS OFFICER
SWISSPORT
12.2018 - 12.2019
Document verification passport, visa and other relevant travelling documents. Asking security questions, collecting revenue from excess baggage’s where required. Assisting UMNR and other passengers who needs special assistance.
Boarding gate preparation, boarding announcement, finalizing boarding and submitting passenger manifest, general declaration and cargo manifest and handle them to the flight purser
Prepares flight plans containing information such as maximum allowable takeoff and landing weights, weather reports, field conditions, NOTAMS and many other informational components required for the safe completion of flights
Compute the amount of fuel required for the safe completion of the flight according to the type of aircraft, distance of flight, maintenance limitations, weather conditions, and minimum fuel requirements, prescribed by TCAA regulations
Interpret and apply all relevant SITA messages, exposure with SITA TELEX operations.
The use of AMADEUS, ALTEA, MACS, SABRE, IPORT and CRANE system for check-in, departure, boarding, weight and balance
SALES AND RESERVATION (AIR TICKETING)
TRAVEL LINK LTD
06.2018 - 10.2018
Deal with customer inquiries and reservations, both in person and over the phone
Provide customers with information regarding flight schedules, fares, and connections
Issue tickets, boarding passes and other travel documents
Help passengers with check-in procedures, baggage handling and special needs
Assist customers with problems that may arise during travel
Process ticket changes and refunds
Assist in other duties such as scheduling flights and handling customer complaints
Education
CERTIFICATE - TRAIN THE TRAINER
DNATA
Zanzibar
03.2022
CERTIFICATE - DANGEROUS GOODS
SWISSPORT
Dar Es Salaam, Tanzania
10.2021
CERTIFICATE - LOAD CONTROL AND LOAD SUPERVISOR
SWISSPORT
Dar Es Salaam, Tanzania
09.2021
CERTIFICATION - CUSTOMER SERVICE
SWISSPORT
SWISSPORT
07.2021
LICENCE - WEIGHT AND BALANCE
EMIRATES
DUBAI
06.2021
CERTIFICATE - FLIGHT DISPATCH
SWISSPORT
Dar Es Salaam, Tanzania
05.2019
HIGHER SECONDARY SCHOOL - PHYSICS, MATHEMATICS AND CHEMISTRY
MIONO HIGH SCHOOL
Pwani, Tanzania
05.2018
SECONDARY SCHOOL - SCIENCE AND ARTS
KIBAHA SECONDARY SCHOOL
Pwani, Tanzania
11.2015
Skills
Certification
Licensed load control for both manual and system weight and balance also Centralized Load Control CLC for Air Tanzania, Fly Emirates and Oman Air.
Certificate of IATA Dangerous goods CAT 8,9 and 10 GH, DG02
Certificate of Aviation Security Awareness
Certificate of Customer Service specific for GH
Certificate of Load Control Manual course
Certificate of Turnaround Coordinator
Certificate of Completion of Emirates Aircraft Turnaround Supervision
Certificate of Airside Driving
Certificate of Flight Dispatch/Flight Operation Officer
Certificate of Airside Safety and Load Management
Certificate of Flight Time Limitation and performance management
Certificate of Fire Warden
Certificate of Cybersecurity, corporate Induction and data privacy
Certificate of Safe ULD handling
Certificate of Partnership Cargo Acceptance
Vehicle Driving License and Airside Driving Permit (AVOP)
Additional Information
REFEREES
1. Mr. COSMAS YONAH
CIVIL ENGINEERING BANK OF TANZANIA
P.O BOX 2939 DAR ES SALAAM
coslemelo@gmail.com
+255752943794
2. Mr. ALLEN MASONGO
ASSISTANT IMMIGATION INSPECTOR (Zanzibar)
P.O BOX 5594 TANGA
allenmasongo@gmail.com
+255762014078
3. Mr. SALVATORY MAURICE
FLIGHT ANALYST AIR TANZANIA
(DAR ES SALAAM)
P.O BOX 425 MOROGORO
salvatormaurice@gmail.com
+255679297717
I declare that the information above are mine and are based on my knowledge.
DATE: 14th February 2024 SIGNATURE: H.HASSAN
Timeline
OPERATIONS COORDINATOR
DUBAI NATIONAL AIR TRAVEL AGENCY (DNATA)
03.2022 - 06.2023
TURNAROUND COORDINATOR
SWISSPORT PLC
12.2019 - 02.2022
OPERATIONS OFFICER
SWISSPORT
12.2018 - 12.2019
SALES AND RESERVATION (AIR TICKETING)
TRAVEL LINK LTD
06.2018 - 10.2018
CERTIFICATE - TRAIN THE TRAINER
DNATA
CERTIFICATE - DANGEROUS GOODS
SWISSPORT
CERTIFICATE - LOAD CONTROL AND LOAD SUPERVISOR
SWISSPORT
CERTIFICATION - CUSTOMER SERVICE
SWISSPORT
LICENCE - WEIGHT AND BALANCE
EMIRATES
CERTIFICATE - FLIGHT DISPATCH
SWISSPORT
HIGHER SECONDARY SCHOOL - PHYSICS, MATHEMATICS AND CHEMISTRY
MIONO HIGH SCHOOL
SECONDARY SCHOOL - SCIENCE AND ARTS
KIBAHA SECONDARY SCHOOL
Licensed load control for both manual and system weight and balance also Centralized Load Control CLC for Air Tanzania, Fly Emirates and Oman Air.
Certificate of IATA Dangerous goods CAT 8,9 and 10 GH, DG02
Certificate of Aviation Security Awareness
Certificate of Customer Service specific for GH
Certificate of Load Control Manual course
Certificate of Turnaround Coordinator
Certificate of Completion of Emirates Aircraft Turnaround Supervision
Certificate of Airside Driving
Certificate of Flight Dispatch/Flight Operation Officer
Certificate of Airside Safety and Load Management
Certificate of Flight Time Limitation and performance management
Certificate of Fire Warden
Certificate of Cybersecurity, corporate Induction and data privacy
Certificate of Safe ULD handling
Certificate of Partnership Cargo Acceptance
Vehicle Driving License and Airside Driving Permit (AVOP)
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