Hashim Rugeiyamu
Dar-es-Salaam
Summary
Accomplished professional with extensive experience in customer relations, sales, and fleet management. Demonstrates a proven ability to cultivate enduring client relationship, negotiate contracts effectively, and ensure seamless service delivery. Highly skilled in strategic planning, market research, and cross- functional collaboration. Holds a B.Sc.in Environmental studies and seeks to leverage diverse expertise it drive success in a dynamic.
Overview
5
5
years of professional experience
Work History
Senior Customer Relationship Manager
R & D Deluxe Company
Dar-es Salaam
01.2023 - Current
- Provided guidance, direction, and support to customer service staff.
- Monitoring customer feedback and identifying areas that need improvement in provided services and products.
- Facilitating customer success by guiding them through product benefits and features.
- Negotiating contracts and renewals terms with both short and long term customers.
- Conduct market research for product development and to be familiar with recent market trends.
Sales Executive
Wapo scaffolding (T) Ltd
Dar-es-Salaam
10.2021 - 12.2023
- Contacted current and potential clients to promote products and services.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
- Researched industry news and developments to gain insights into customer preferences.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Senior Fleet Manager
FMG Tanzania
Dar-es-Salaam
01.2019 - 07.2021
- Performed regular inspections of vehicles to identify repair needs and schedule preventive maintenance services.
- Assessed customer feedback to improve service quality levels for fleet operations.
- Negotiated contracts with suppliers for vehicle parts, repairs, and other services.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
Education
Bachelor of Science - Bachelor Degree in Environmental Sciences
Open University of Tanzania
Dar-es-Salaam01-2018
Skills
- Interpersonal skills
- Leadership skills
- Strategy and planning
- Adaptability
- Prioritization
- Persuasion and negotiation
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Senior Customer Relationship Manager
R & D Deluxe Company
01.2023 - Current
Sales Executive
Wapo scaffolding (T) Ltd
10.2021 - 12.2023
Senior Fleet Manager
FMG Tanzania
01.2019 - 07.2021
Bachelor of Science - Bachelor Degree in Environmental Sciences
Open University of Tanzania
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