Hashim Pandu
Butler
Zanzibar,11
Summary
Experienced professional butler with a strong background in hospitality management, specializing in housekeeping and reception roles. Completed specialized training programs to further develop skills and enhance service delivery. Committed to delivering exceptional service and ensuring guest satisfaction at all times.
Overview
4
4
years of professional experience
Work History
Receptionist
Alibi's Well Hotel
01.2021 - 03.2021
- Worked as a receptionist for 3 months at Alibi's Well Hotel located in Jambiani.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Household Butler
Boutique Hotel Matlai
11.2021 - Current
- Performed all butler duties for guests.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
- Provided support during emergencies or crises within the household, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Supervised Gardener , Houskeeper , Maintenance , Security , Spa ,Kitchen staffs of 35 by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
Butler Trainee
Boutique Hotel Matlai
08.2021 - 11.2021
- Completed a 3-month training program to learn butler skills.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
- Acted as a trusted advisor to the employer by making informed suggestions regarding household matters, contributing to decision-making processes when required.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
Housekeeping Trainee
Boutique Hotel Matlai
06.2021 - 08.2021
- Worked in the housekeeping department for 3 months.
- Supported senior housekeepers with the completion of large-scale tasks, contributing to a well-maintained facility.
- Cultivated strong communication skills by interacting with diverse guests and coworkers, promoting a positive work environment among team members.
- Increased speed in room turnover by streamlining bed-making processes using learned techniques.
- Mastered folding techniques that led to more organized linen closets making it easier for other team members to access essential items.
- Participated in team meetings to share progress updates and receive valuable feedback from experienced colleagues, fostering continuous improvement throughout the training period.
- Enhanced guest satisfaction through thorough cleaning and attention to detail in all assigned rooms.
- Gained proficiency in operating various cleaning equipment for optimal results.
Education
No Degree - Language And Communication Skills in Hospitality Industry Management
African Impact College
01.2018
Diploma - Diploma in hospitality industry management and service
Jambiani Tourism Training Institute
Jambiani, Zanzibar01-2019
Skills
- Management Skills
- Creativity
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
- Telephone skills
- Organization skills
- Time management
- Data entry
- Customer and client relations
- File management
LANGUAGE
English
Swahili
French (basic)
HOBBY: acrobatic gymnastic
I am a passionate and skilled acrobatic gymnast with experience in dynamic routines, partner stunts, and balance work. I bring strength, flexibility, and precision to every performance, and I thrive in both team and solo settings. I’m excited to showcase my abilities and contribute energy, discipline, and creativity to your organization.
Timeline
Household Butler
Boutique Hotel Matlai
11.2021 - Current
Butler Trainee
Boutique Hotel Matlai
08.2021 - 11.2021
Housekeeping Trainee
Boutique Hotel Matlai
06.2021 - 08.2021
Receptionist
Alibi's Well Hotel
01.2021 - 03.2021
No Degree - Language And Communication Skills in Hospitality Industry Management
African Impact College
Diploma - Diploma in hospitality industry management and service
Jambiani Tourism Training Institute
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