Haruna Chavuma Taratibu
DSM
Summary
Results-driven professional with a strong background in computer science, engineering, data analytics, and management, combining technical expertise with leadership experience. Skilled in billing systems, revenue management, data science, and customer service, with proven ability to lead regional operations and implement innovative strategies for non-revenue water reduction, demand forecasting, and digital transformation in the water sector. Currently pursuing MSc in Data Science to strengthen analytical, machine learning, and AI-driven solutions for real-world challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Regional Office
DAWASA
11.2020 - Current
- Supervise all regional activities ensuring continuous water supply, billing, and customer satisfaction.
- Develop and implement strategies to reduce non-revenue water and improve asset management.
- Lead demand forecasting and resource allocation through data-driven planning.
- Coordinate customer relationship management and ensure compliance with regulatory requirements.
Billing & Revenue Officer
DAWASA
09.2018 - 10.2020
- Managed water billing, meter reading monitoring, and billing analysis.
- Designed and executed strategies to improve revenue collection and arrears reduction.
- Handled corporate customer management and ensured timely revenue recovery.
Billing Officer
DAWASCO
01.2016 - 01.2018
- Conducted water bill preparations, meter reading verification, and billing analysis.
- Participated in strategies to improve sales and reduce losses.
- Assisted in meter reading monitoring systems to ensure accurate data collection.
Education
Master of Science - Data Science
University of Dar es Salaam
Master of Business Administration (MBA) - Corporate Management
Mzumbe University
12.2023
Bachelor of Science - Computer Science and Engineering
St. Joseph University in Tanzania
09.2015
Advanced Certificate of Secondary Education - undefined
Iyunga Technical Secondary School
02.2010
Certificate of Secondary Education - undefined
Dodoma Central Secondary School
10.2007
Skills
- Technical Skills:
- Data Analysis (SQL, R, Python, Excel, Tableau, Power BI)
- Machine Learning & Deep Learning (Python, MATLAB)
- GIS and Spatial Data Integration
- Billing Systems & Revenue Management
- Forecasting & Predictive Analytics
- Soft Skills:
- Leadership & Team Management
- Strategic Planning & Decision Making
- Customer Relationship Management
- Communication & Problem Solving
Affiliations
Registered Graduate Engineer, Engineers Registration Board (ERB), Tanzania
Certification
- Google Data Analytics Professional Certificate – Coursera (2024-11)
- Supervised Machine Learning: Regression and Classification – DeepLearning.AI & Stanford, Coursera (2024-12)
- Managing Customer Relationships and Customer Service – Institute of Accountancy Arusha (2023-06)
LANGUAGES
Swahili – Native
English – Fluent
Timeline
Manager, Regional Office
DAWASA
11.2020 - Current
Billing & Revenue Officer
DAWASA
09.2018 - 10.2020
Billing Officer
DAWASCO
01.2016 - 01.2018
Master of Business Administration (MBA) - Corporate Management
Mzumbe University
Bachelor of Science - Computer Science and Engineering
St. Joseph University in Tanzania
Advanced Certificate of Secondary Education - undefined
Iyunga Technical Secondary School
Certificate of Secondary Education - undefined
Dodoma Central Secondary School
Master of Science - Data Science
University of Dar es Salaam
References
James, Chambua, Senior Lecturer – Data Science, jchambua@gmail.com, +255 658968922, College of Information and Communication Technologies (CoICT), University of Dar es Salaam
CPA (T) Ritamary Lwabulinda, Director of Customer Service, ritamary.lwabulinda@dawasa.go.tz, +255735202121, Dar es Salaam Water Supply And Sanitation Authority (DAWASA)