Harjinder Singh
Zanzibar
Summary
hardworking and motivated professional with years of successful experience in my industry. I excel at balancing team performance, meeting customer service goals, and achieving business objectives. I'm dedicated to working with my team to boost productivity and improve procedures, and I have strong planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Safira blu resort
Zanzibar
06.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Duty Manager
Kiwengwa Beach Resort
Zanzibar
03.2021 - 04.2023
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Took care of customer problem escalated by other staff members.
- Responded to customer questions regarding products, prices and availability.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored guest check-in and check-out procedures.
Guest Service Agent
Excelsior Hotel Downtown
Dubai
12.2019 - 02.2021
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
- Updated daily records such as occupancy reports, registration cards.
- Monitored the performance of housekeeping staff ensuring high level of service quality is maintained.
Housekeeping Room Attendant
Holiday Inn Downtown
Dubai
12.2017 - 12.2019
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replaced dirty linens with clean items according to established standards of quality control.
- Kept up-to-date records of items cleaned in each room.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Industrial Training IT Student
Barbeque Nation
Kolkata
10.2016 - 04.2017
- Preparing food ingredients by measuring, mixing, stirring, chopping, slicing, dicing, peeling, or otherwise preparing them for use in meal preparation.
- Responsible for the preparation of all food items ensuring a high standard of taste, temperature and preparation
- Storing food items in refrigerators or freezers to maintain freshness until they are used
- Helped with the preparation of ingredients, such as washing, peeling, cutting and seasoning food items.
- Cleaned work areas, equipment, utensils and dishes throughout shifts.
- Communicated orders clearly to chefs while maintaining a positive attitude towards staff members.
Education
Bachelor of Hospital Management -
Bharthiar University,Coimbatore
India01-2016
Skills
- Workflow Coordination
- Oral and writing communication
- Proposal Writing
- Proficient in Opera
- Scheduling and calendar management
- Inquiry response
- Complaint Handling
- Customer Service
- Guest Relations
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Front Office Manager
Safira blu resort
06.2023 - Current
Duty Manager
Kiwengwa Beach Resort
03.2021 - 04.2023
Guest Service Agent
Excelsior Hotel Downtown
12.2019 - 02.2021
Housekeeping Room Attendant
Holiday Inn Downtown
12.2017 - 12.2019
Industrial Training IT Student
Barbeque Nation
10.2016 - 04.2017
Bachelor of Hospital Management -
Bharthiar University,Coimbatore
Similar Profiles
George TJ MupamhangaGeorge TJ Mupamhanga
Facility & Projects Manager at Radisson Blu Mosi-Oa-Tunya Livingstone ResortFacility & Projects Manager at Radisson Blu Mosi-Oa-Tunya Livingstone Resort
Ritwik DasRitwik Das
Housekeeping Supervisor at The Radisson Blu Palace Resort And SpaHousekeeping Supervisor at The Radisson Blu Palace Resort And Spa
Josette ChristieJosette Christie
Owner at ISLA BLU RESORT WEAROwner at ISLA BLU RESORT WEAR