Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hari Prasath Raja

Hari Prasath Raja

Mayiladuthurai

Summary

Dynamic Operations Manager with a proven track record at IKON GLOBAL LTD, excelling in operational efficiency and team leadership. Mastered the art of problem-solving and interpersonal communication, achieving significant improvements in employee retention and service quality. Expert in staff training and client relationships, consistently delivering projects within budget constraints.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

IKON GLOBAL LTD
01.2024 - Current
  • Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
  • Conducted market analysis for informed decision-making and resource allocation.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operations Assistant

Ashok Leyland, Hinduja Group, HLF Services
01.2021 - 01.2024
  • Coordinated scheduling and logistics for operations team to enhance workflow efficiency.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
  • Supported team with daily administrative tasks, streamlining communication across departments.
  • Implemented process improvements that reduced turnaround times on operational requests.
  • Maintained detailed records of operational activities, contributing to data accuracy and reporting integrity.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Prepared and delivered operational performance reports to inform management.

Education

Diploma In Electricial Electronics Enginering - Operations Management & Shiping Line

Arasu Enginering College
Kumbakonam
03-2021

High School Diploma -

Kalaimahal Matric Higher Secondary School
Sembanarkovil
04-2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Staff training
  • Staff management
  • Inventory management
  • Client relationships
  • Interpersonal communication
  • Workforce management
  • Onboarding and orientation
  • Quality assurance controls

Certification

  • Lean Six Sigma Certification - International Association for Six Sigma Certification.
  • Professional Certified Marketer(PCM)- American Marketing Association.
  • Master Project Manager (MPM) – American Academy of Project Management.
  • Agile Certified Practitioner (ACP) – Project Management Institute.
  • Certified Manager (CM) - Institute of Certified Professional Managers.
  • ITIL Foundation Certificate in IT Service Management – AXELOS.
  • Supply Chain Professional (CSCP) - APICS.
  • Home Health Aide (HHA) Certification
  • Automotive Service Excellence Certification (ASE)
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)

Languages

Tamil
Native language
Swahili
Advanced (C1)
English
Proficient
C2
Hindi
Advanced
C1

Timeline

Operations Manager

IKON GLOBAL LTD
01.2024 - Current

Operations Assistant

Ashok Leyland, Hinduja Group, HLF Services
01.2021 - 01.2024

Diploma In Electricial Electronics Enginering - Operations Management & Shiping Line

Arasu Enginering College

High School Diploma -

Kalaimahal Matric Higher Secondary School

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Hari Prasath Raja