Hariharan Shanmuga Sundaram
Ooty-Tamilnadu
Summary
Dynamic and results-driven Techno-Commercial Executive & Business Development Executive with expertise in sales, client relationship management, new project execution, revenue growth, and market research to introduce new products. Skilled in engaging with vendors and suppliers, managing product sales and project execution, and driving business expansion. Experienced in after-sales service management, technical team leadership, and commercial operations. Adept at handling end-to-end service operations, ensuring customer satisfaction, and optimizing business efficiency. Proficient in managing helpdesk and technical training programs while also overseeing IT administration to enhance operational effectiveness.
Overview
5
5
years of professional experience
Work History
Techno Commercial Executive
MAK Solutions Ltd
Dar Es Salaam
03.2022 - Current
- Established relationships with key customers through regular meetings, calls, emails.
- Developed a strategy to increase market share and expand the customer base.
- Negotiated and finalized contracts with vendors for supply of materials.
- Analyzed sales data to develop marketing plans for new products and services.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Resolved customer complaints promptly in a professional manner.
- Developed effective communication channels between customers and organization for improved customer service experience.
- Conducted research on industry trends, competitor analysis and pricing strategies.
- Coordinated with team members to ensure timely completion of tasks.
- Managed aftersales team to ensure customer satisfaction and quality assurance.
- Provided technical support to customers regarding product functionality or usage issues.
- Negotiated contracts with potential clients and managed existing client relationships.
- Developed innovative solutions for customer challenges based on their unique requirements.
Data Analyst
Information Evolution India Ltd
Tamilnadu
11.2020 - 02.2022
- Optimized existing database structures for better performance on analytics tasks.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
Intern
6S Mechatronics Inc
Coimbatore,Tamilnadu
12.2019 - 03.2020
- Internship in Mechatronic Systems.
- Designed and manufactured for Spritz Bot (an autonomous wall painting robot).
Education
Bachelor of Engineering - Mechatronics
Sri Krishna College of Engineering And Technology
Coimbatore01.2020
Diploma in Mechanical Engineering -
Government Polytechnic College
Ooty Tamilnadu01.2017
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Familiar with all basic software and business tools
KEY SKILLS
- Business Development & Market Expansion
- Product Sales & Promotion
- Client Relationship Management
- New Product Research & Market Introduction
- Vendor & Supplier Engagement
- After-Sales Service
- Technical Team Leadership
- Helpdesk & Support
- Training & Development of Technical Teams
- IT Administration & Support
PERSONAL DETAILS
- DOB - 06 July 1999
- Nationality : Indian
- Marital Status : Single
Languages
Tamil
First Language
English
Advanced (C1)
C1
Swahili
Beginner
A1
Journal Published
SPRITZ BOT – An Autonomous Wall Painting Robot, International journal of research in engineering and management (IJREM), Volume 4, 2020, pp.17-27, IJREMA-22 - Final Year Engineering Project
Declaration
I declare that the information presented in this resume is true and accurate to the best of my knowledge.
Regards,
Hariharan
Timeline
Techno Commercial Executive
MAK Solutions Ltd
03.2022 - Current
Data Analyst
Information Evolution India Ltd
11.2020 - 02.2022
Intern
6S Mechatronics Inc
12.2019 - 03.2020
Bachelor of Engineering - Mechatronics
Sri Krishna College of Engineering And Technology
Diploma in Mechanical Engineering -
Government Polytechnic College
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