Happyness Mswanyama

• Dealt various table games, ensuring adherence to established gaming regulations.
• Managed cash transactions accurately, providing exceptional customer service during gameplay.
• Monitored player activities and game integrity, addressing any discrepancies promptly.
• Trained new dealers on operational procedures and game rules, enhancing team efficiency.
• Collaborated with management to develop strategies for improving customer engagement and satisfaction.
• Executed daily opening and closing procedures, ensuring compliance with security protocols.
• Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
• Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.

• Delivered therapeutic massages tailored to individual client needs, enhancing overall satisfaction and wellness.
• Assessed client conditions and provided recommendations for treatment plans based on specific health requirements.
• Maintained a clean and organized workspace, adhering to hygiene standards to ensure client safety.
• Educated clients on self-care techniques and post-treatment practices to promote long-term health benefits.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.

• Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
• Trained and supervised staff to uphold service standards and operational efficiency.
• Implemented inventory control procedures, reducing waste and optimizing stock levels.

Developed staff schedules to align with peak business hours and employee availability.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managed scheduling and appointments to ensure efficient office operations.