Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

HAPPY MWAFUBELA

Dar Es Salaam

Summary

Experienced Office Management and Workspace Lead with a proven track record in overseeing multi-site office operations, property and facilities management, vendor coordination, and workplace culture initiatives. Skilled in managing comprehensive budgets for office services, maintenance, travel, and events. Demonstrates strong leadership across functional administrative teams, managing 14 staff across multiple locations. Proven ability to optimize processes, maintain high service standards, and create welcoming, efficient environments that support business goals and enhance the employee experience.

Overview

8
8
years of professional experience

Work History

Office Management and Experience Lead

Watu Credit Limited
Dar Es Salaam, Tanzania
02.2025 - Current
  • Office & Property Maintenance:
    Lead the scheduling and oversight of maintenance activities for all Watu premises, including regular inspections and timely resolution of repair needs, with a focus on maintaining high standards of workplace experience and efficiency
  • Office Supplies & Resource Management:
    Oversee procurement, inventory management, and distribution of office supplies across all Watu locations (HQ, 2 Call Centers, 4 Branches, 4 Warehouses and 2 Sales point), ensuring cost-effective sourcing and optimal stock levels. Develop and manage supply budgets
  • Vendor & Facilities Management:
    Manage service provider relationships, negotiate contracts, and monitor service delivery for cleaning, security, utilities, and facility services. Oversee cleanliness and operational excellence at all sites
  • Budget Oversight:
    Develop, manage, and monitor budgets related to office operations, maintenance, supplies, travel, events, and facilities.
  • Team Leadership:
    Lead and manage a team of 14 office cleaners and assistants across all Watu premises, ensuring clear task allocation, performance management, motivation, and professional development.
  • Travel & Accommodation Coordination:
    Manage travel arrangements and accommodation for all staff traveling domestically and internationally, ensuring seamless logistics and adherence to travel budgets.
  • Workplace Experience & Environment:
    Champion a positive office culture and experience for employees and visitors, ensuring a welcoming, well-maintained, and collaborative environment across all Watu locations.
  • Event Planning & Coordination:
    Lead planning, budgeting, and execution of company events, workshops, and staff engagement initiatives, ensuring alignment with company culture and goals.
  • Reporting & Performance Monitoring:
    Prepare and present weekly and monthly reports to management covering operational activities, budget tracking, challenges, and proposed solutions.

Administration Officer

Watu Credit Limited
Dar Es Salaam, Tanzania
02.2024 - 02.2025
  • Responsible for maintaining all office supplies, including checking inventory and working with other personnel to ensure adequate levels of necessary supplies at all times across Watu premises.
  • Handling travel arrangements and accommodations for employees required to travel locally and internationally.
  • Capture overall schedule management and oversee property maintenance of all Watu places of business.
  • Regular inspection of the building materials that need maintenance across the premises.
  • Ensure all Watu places of business are kept clean by working with the various administrative leaders of those places of business (HQ, 5 Branches, and 3 warehouses).
  • Welcoming visitors at the head office and directing them to the relevant personnel.
  • Submission of weekly/monthly reports of activities to the reporting manager including challenges and proposing solutions.
  • Events planning and coordination; oversees the entire planning process, from initial concept development to execution, as well as the logistics of all watu events.
  • Providing administrative assistance to all staff members.
  • Perform related work as required by the management.

ADMIN-PROGRAM

Sharon Ringo Foundation
Dar Es Salaam
06.2022 - 02.2024
  • Facilitate and guide SRF institutional Strategic Plan 2023-2028 with its subsequent engagement plans; Facilitate development of joint advocacy strategies with partners associated networks, and partners; Support Programme and administration department in project day-to-day work, in particular in terms of assessment of funding proposals, monitoring of on-going activities, networking and participation in partner workshops and other events in policy issues close to SRF focus areas.
  • Develop strategic partnerships with stakeholders to achieve SRF strategic goals.
  • Take lead in handling record keeping and filing for programs and administration matters for SRF.
  • Identify key opportunities in the short and long term in which can influence Strategic processes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Created, prepared, and delivered reports to various departments.
  • Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
  • Collaborated with the finance department to budget and monitor program operations, ensuring sound fiscal and system management.
  • Turned strategic mandates into actionable program plans.
  • Analyzed and assessed program performance data and implemented corrective measures.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted research to identify and scrutinize potential grantees.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

BRANCH ADMINISTRATOR | FINANCE& ADMINISTRATION

MTAZAMO Enterprise
01.2018 - 12.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Updated company material (payroll, new contracts, sales orders, material, etc.) to the database.
  • This also included evaluating books of business accounts and update any entries as necessary.
  • Process end-of-day reports of expenditure and revenue and deliver them to the branch manager.
  • Receive customer inquiries and respond to customer issues in a timely and professional manner.
  • We worked closely with our customers due to the sensitive nature of the food products business, this allowed me to develop excellent communication skills.
  • Designed and led the implementation of programs that resulted in improvement in sales.
  • One of the successful programs we carried out was to improve the packaging of the maize flour product.
  • Generate Purchase Orders and follow up on Goods Receipts.
  • Ensure that any additional work to contract is identified and the customer notified of extra work involved and approval obtained.
  • This was very important especially in the transport and delivery of products.
  • Performed different tasks as assigned by management.
  • I worked closely with the manager to ensure budgeted margins are achieved.

PERSONAL ASSISTANT TO THE MANAGING DIRECTOR

MTAZAMO Enterprise
07.2017 - 12.2017
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Greet visitors or callers and handle their inquiries to MD or direct them to appropriate people according to their needs.

Education

Bachelor Of Commerce - Banking and Finance: Business Management

University Of Dar Es Salaam
Dar Es Salaam
07.2017

Skills

  • Task scheduling
  • Custom program design
  • Project administration
  • Comprehensive project reporting and tracking
  • Skilled in Microsoft Suite tools
  • Events Planning and coordination
  • Vendor management

References

  • Anna Linza, Head of HR, Watu Credit Limited, alinza@watucreditafrica.co.tz, 0744777254
  • Ringo Mowo, Executive Director, Sharon Ringo Foundation, ED@sharonringofoundation.org, 0754655551
  • Clara Makenya, Country Director, United Nations Environmental Program (UNEP), clara.makenya@un.org, 0767645275

Accomplishments

1. Office Operations & Cost Management-Watu Credit

  • Reduced office supply costs by 18% through improved vendor negotiations and optimized inventory management across 14 business locations.
  • Implemented a proactive maintenance schedule that reduced property repair costs by 20% and improved office uptime across all locations.
  • Successfully renegotiated service contracts with major vendors (cleaning, security, utilities), achieving a reasonable cost saving while enhancing service quality and reliability.
  • Effectively managed an annual multi-million TZS budget for office operations, facilities, travel, and events, achieving 100% budget compliance for one year

2.Travel, Events & Workplace Experience-Watu Credit

  • Streamlined travel booking process, achieving a reduction in administrative turnaround time and maintaining strict adherence to travel budgets for over 50+ staff trips annually.
  • Led planning and execution of 12+ major company events annually — including corporate retreats, training workshops, and community engagement events — with an average satisfaction rate of 95% from participants
  • Designed and implemented a "Employee Engagement” program, resulting in a improvement in employee satisfaction scores on internal environment and facilities

3. Team Leadership & Development-Watu Credit

  • Built and led a team of 14 office assistants and cleaners, improving team productivity by through structured performance management and professional development initiatives.
  • Drove cross-location collaboration between teams, standardizing office operations processes and improving service consistency group-wide.

4. Grant acquisition and management - Sharon Ringo Foundation (SRF)

  • Secured significant funding through successful grant applications to support environmental conservation projects., Successfully obtained a $100,000 grant from the Private Sector and an acclaimed international NGO to fund a preservation project, contributing to the Sustainable Development Goals- Climate Action., Effectively managed project budgets, ensuring compliance with donor requirements and achieving project goals within the allocated resources.

5. Collaboration with Government and International Organizations-SRF

  • The Sharon Ringo Foundation received a Certificate of Appreciation from the Dar es Salaam City Council for valuable contribution and participation in Environmental Conservation Activities and Initiatives in 2023, as well as a Certificate of Appreciation from the United Nations Environment Program(UNEP) for contributing to the celebration of World Environmental Day with the theme; 'Beat Plastic Pollution' in 2023.

5. Facilitated partnerships with international NGOs-SRF

  • Facilitated partnerships with international NGOs such as Save the Children Tanzania, Plan International Tanzania, World Wildlife Fund (WWF), and the Jane Goodall Institute leveraging shared resources and expertise to implement large-scale conservation projects with a global impact.

Timeline

Office Management and Experience Lead

Watu Credit Limited
02.2025 - Current

Administration Officer

Watu Credit Limited
02.2024 - 02.2025

ADMIN-PROGRAM

Sharon Ringo Foundation
06.2022 - 02.2024

BRANCH ADMINISTRATOR | FINANCE& ADMINISTRATION

MTAZAMO Enterprise
01.2018 - 12.2018

PERSONAL ASSISTANT TO THE MANAGING DIRECTOR

MTAZAMO Enterprise
07.2017 - 12.2017

Bachelor Of Commerce - Banking and Finance: Business Management

University Of Dar Es Salaam
HAPPY MWAFUBELA