Summary
Overview
Work History
Education
Skills
travelling , reading , gardening, volunteer work, charity work
Languages
Timeline
Generic

HAPPINESS TANDARI

DAR ES SALAAM

Summary

Business-driven Relationship officer always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over two years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with banking regulations. Exhibits exceptional analytical skills and to conceptualize education proposals and provide viable solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level NGOs position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Accounts Relationship Officer

BancABC part of atlasmara
09.2022 - Current
  • Managed the service quality within own department (delivery time, knowledge, friendliness, efficiency, transparency).
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Supported Business team in mining and analyzing customer data to identify and plan for expansion and additional business.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Supported Credit team in analyzing files for Management approval

Relationship Officer

Bank of Africa Tanzania Ltd
04.2021 - 09.2022


  • Ensured Credit application files set up and follow up to attain portfolio targets
  • Collected and analyzed customer or prospect financial statements and other documentation (Financial statements, detailed accounts, tax information, legal documentation)
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Analyzed real needs of customer and checks consistency of requested and proposed facilities
  • Worked with clients to address and respond to client and partnership management issues.
  • Analysed and prepared within time SLAs credit & facilities application files, and ensures respect of pricing conditions negotiated with customer
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Anticipated applications for facilities renewals
  • Improved customer portfolio profitability: develop and negotiates counter-parts in case of special conditions given to customer
  • Followed up the credit approval process until its end
  • Prepared elements and information in order to elaborate sales proposal to customers and prospects
  • Ensured achievement of On Balance Sheet and Off-Balance sheet items as per set targets each month/quarter
  • Participated with Relationship Managers to the development of customer & prospect portfolio, in mastering its risk
  • Followed up customer complaints and ensures respect of SLAs and procedures

Risk Prevention Officer

Bank of Africa Tanzania Ltd
04.2020 - 05.2021
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Wrote detailed narrative reports for use in investigations. when it comes to defaulting loans
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Addressed public questions, complaints and requests and provided necessary assistance to Retail branches and Corporate Department
  • Ensured the Retail Branches’ private sectors, SMEs delinquent portfolio is kept at the most minimal level through proactive approaches in line with the Bank’s overall strategy.
  • Monitored and reviewed loans performance for private sector loans for the purpose of identifying potential or existing credit losses
  • Regularly Analysed memorandum of understating (MOUs) and other relevant reports for private companies interested in loans

Personal Assistant to General Managers

BANK OF AFRICA TANZANIA
04.2018 - 04.2020
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.

Volunteer Work, •Volunteer Consultant

HOUSE OF PROCUREMENT (HOP) KENYA
12.2017 - 02.2018
  • Prepared proposals on Corporate Social responsibility related to oil and gas in regards to Tanzania National content.
  • Analyzed problematic areas to provide recommendations and solutions related to Oil and Gas industry
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Fund Raising Officer

Tanzania Education Authority
02.2016 - 01.2017
  • Prepared proposals to be marketed to potential contributors
  • Organized fundraising events and fundraising budgets
  • Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
  • Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
  • Collaborated with creative teams to introduce rich media assets to ongoing development cycles.
  • Monitored resource allocation, budget development and personnel recruitment for multiple Education projects especially in rural areas.
  • Conducted marketing visits with the aim of mobilizing resources to the education fund
  • Integrated on-site assets with external inventory tracking databases to better manage company-wide tracking of Educational tools donations made during the year.
  • Created and maintained partnerships with key stakeholders
  • Analyzed current and potential donor data to identify demographics and trends.

Education

MBA -IB - International Business

Indian Institute Of Foreign Trade (IIFT)
New, Delhi
2016

Bachelor of Business Management - International Business

Bangalore University
Bangalore,India
2014

Skills

  • Conflict resolution
  • Emotional intelligence
  • Marketing knowledge
  • Cross-cultural sensitivity
  • Organizational skills
  • Adaptability and flexibility
  • Problem-solving abilities
  • Excellent communication
  • Project management
  • Attention to detail
  • Business Relationship Cultivation
  • Customer service orientation
  • Time management
  • Banking

travelling , reading , gardening, volunteer work, charity work

I enjoy travelling , so far i have traveled to 12 regions in Tanzania especially in rural arrears for charity work , donations , identifying needs of the marginalized communities , additionally through reading the book Ikigai i have seen through my reason for being my passion about helping  people , through various volunteer works i have accomplished over the years at both professional level and personal level . Having attended the YALI Young African leaders initiatives started by President Obama to enrich young Africans with leadership skills , i have been able to identify different skills which have helped me in my current job most important one being  people skills.

Languages

Swahili
Native language
English
Proficient
C2

Timeline

Accounts Relationship Officer

BancABC part of atlasmara
09.2022 - Current

Relationship Officer

Bank of Africa Tanzania Ltd
04.2021 - 09.2022

Risk Prevention Officer

Bank of Africa Tanzania Ltd
04.2020 - 05.2021

Personal Assistant to General Managers

BANK OF AFRICA TANZANIA
04.2018 - 04.2020

Volunteer Work, •Volunteer Consultant

HOUSE OF PROCUREMENT (HOP) KENYA
12.2017 - 02.2018

Fund Raising Officer

Tanzania Education Authority
02.2016 - 01.2017

MBA -IB - International Business

Indian Institute Of Foreign Trade (IIFT)

Bachelor of Business Management - International Business

Bangalore University
HAPPINESS TANDARI