Happiness Mramba
Hospital department
Dar es salaam,Tanzania
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
14
14
years of professional experience
Work History
Director of sales and marketing
Blizanca Tanzania company ltd
Dar es salaam, Tanzania
11.2021 - Current
- Managed the budget allocation for optimised campaign performance.
- Fostered a results-driven culture amongst the sales team to exceed targets.
- Bolstered client base by identifying and securing key partnerships.
- Negotiated high-value contracts to secure profitable deals.
- Managed public relations activities, bolstering corporate image.
Elderly caregiver
Private home
Dar es salaam , Tanzania
01.2020 - 12.2021
- Undertaken light housekeeping duties, created a clean and welcoming environment.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Provided companionship, reduced feelings of loneliness and isolation in residents.
- Transported clients to various appointments, enabled continued independence in the community.
- Prepared nutritious meals for better health outcomes.
- Maintained cleanliness and hygiene with thorough personal grooming tasks.
- Coordinated medical appointments for timely healthcare provision.
- Assisted patients with daily personal, hygiene and incontinence care.
- Transported clients to appointments using hoists and mobility aids.
child care provider
private home
Dar es salaam, Tanzania
01.2018 - 12.2019
- Managed behavioural issues to maintain harmony and peace within the setting.
- Facilitated learning for enhanced cognitive development.
- Coordinated nap times to maintain healthy sleep patterns amongst children.
- Ensured child safety by adhering to strict health and safety guidelines.
- Provided emotional support during distressing situations, helped build resilience in children.
- Recorded child's progress and behaviours, shared insights with parents.
- Prepared nutritious meals for promoting healthy eating habits.
- Accompanied children on outings to ensure safety and supervision.
Hotel manager
peace and love lodge
Tunduru, Tanzania
01.2017 - 12.2017
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Tailored guest experiences according to individual preferences creating unique stays.
- Collaborated with sales team to maximise room occupancy rates.
cashier
Nafbeach hotel
Mtwara, Tanzania
06.2015 - 02.2016
- Used Point of Sale system efficiently, speeding up transactions.
- Packaged customer items carefully, ensuing merchandise safety.
- Checked notes carefully to spot counterfeit currency.
- Helped meet business needs by working extra shifts.
- Educated customers on promotions, offers and special events to enhance product sales.
front officer reception
Nafbeach hotel
Mtwara , Tanzania
01.2015 - 06.2015
- Delivered top-notch service to visitors, enhancing their experience at the venue.
- Maintained order and security at public events, defusing tense situations proactively.
- Maintained meticulous records to detail chain of evidence and reported crimes.
- Facilitated smooth communications between departments for better coordination.
- Issued parking fines, logging required information accurately and swiftly.
Sales and marketing representative
Nafbeach hotel
Mtwara, Tanzania
10.2014 - 12.2014
- Established strong rapport with customers for repeat business.
- Ensured compliance with company policies whilst handling sales transactions.
- Utilised CRM software for efficient tracking of leads and conversions.
- Boosted sales performance with effective lead generation techniques.
- Handled customer queries and complaints, ensuring total client satisfaction.
Secretary assistant
Makyus company limited
Dar es salaam, Tanzania
09.2013 - 03.2014
- Effectively managed diaries for [Number] staff members to maintain maximum productivity and ensure [Result].
- Supported senior staff with completion of administrative tasks, enhancing productivity levels.
- Assisted in preparation of reports and presentations, contributing to high-quality outputs.
- Handled telephone calls professionally, directing them appropriately for resolution of enquiries swiftly .
- Coordinated conference facilities, ensuring successful business events.
Secretary
New ambassador international schools
Dar es salaam , Tanzania
09.2011 - 11.2012
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Produced monthly performance reports for management to aid business improvements.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Managed queries in person, by phone and via email with exceptional customer care.
- Received and placed telephone calls to clients and prospective clients.
field work and job in clearing and forwarding
The champion freight and forwarfer
Dar es salaam, Tanzania
01.2011 - 07.2011
- Conducted regular follow-ups to ensure timely receipt of benefits.
- Assisted vulnerable individuals for better understanding of welfare entitlements.
- Ensured compliance with all relevant regulations whilst handling client data.
- Educated clients about their rights and responsibilities under the welfare system.
Education
certificate caregiver,CPR,AED,firstAid - caregiver
Allison empower yourself
mount Carmel 11.2024
certificate in hotel management - Tourism and Hotel Management
Eagle wings Training college
Dar es salaam03.2014
certificate in computer application - computer application
Desktop computer technology
Dar es salaam 09.2010
Diploma in clearing and forwarding - clearing and forwarding operations
The equator Training institute
Dar es salaam02.2010
certificate in clearing and forwarding - clearing and forwarding agents
The equator Training institute
Dar es salaam 03.2009
Skills
Market intelligence
Sales team motivation
Customer relationship management
Budget control and allocation
Affiliate marketing
Market research analysis
Partnership building
Languages
English
Elementary (A2)
A1
Affiliations
- The Law Society
Interests
Reading, watching movies and TV programs, listening to music, socializing and making new friends
Timeline
Director of sales and marketing
Blizanca Tanzania company ltd
11.2021 - Current
Elderly caregiver
Private home
01.2020 - 12.2021
child care provider
private home
01.2018 - 12.2019
Hotel manager
peace and love lodge
01.2017 - 12.2017
cashier
Nafbeach hotel
06.2015 - 02.2016
front officer reception
Nafbeach hotel
01.2015 - 06.2015
Sales and marketing representative
Nafbeach hotel
10.2014 - 12.2014
Secretary assistant
Makyus company limited
09.2013 - 03.2014
Secretary
New ambassador international schools
09.2011 - 11.2012
field work and job in clearing and forwarding
The champion freight and forwarfer
01.2011 - 07.2011
certificate caregiver,CPR,AED,firstAid - caregiver
Allison empower yourself
certificate in hotel management - Tourism and Hotel Management
Eagle wings Training college
certificate in computer application - computer application
Desktop computer technology
Diploma in clearing and forwarding - clearing and forwarding operations
The equator Training institute
certificate in clearing and forwarding - clearing and forwarding agents
The equator Training institute