HAPPINESS ELISANTE MWANRI
Dar es salaam
Summary
A self-motivated professional with the ability to adapt well to new situations and able to work independently under challenging environment effective team player with ability to plan and organize my work and those of others in order to archive excellence performance. A result oriented, keen to detail individual, able to handle variety of tasks and drive excellent performance Self-motivated.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Custumer Care
PCCI GROUP UNDER TIGO TANZANIA
Dar Es Salaam
01.2023 - Current
1. Receive inbound phone calls from customers.
2. Address and resolve customer issues efficiently.
3. Consistently met and exceeded target of handling 200 phone calls per day.
4. Successfully resolved a high volume of customer inquiries and complaints.
5. Contributed to enhancing overall customer satisfaction and retention rates.
Data Entry, Data Analyst, Customer Care
Jenga Afya Tokomeza Umaskini (JATU)
- 09.2021
- Input and manage data accurately into databases or spreadsheets.
- Ensure data integrity and confidentiality.
- Maintain efficient data organization and retrieval systems.
- Analyze large datasets to extract valuable insights.
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer issues and complaints efficiently.
Education
University of Dar es salaam
Agape Lutheran Junior Semir Secondary School
Christ The King Catholic Secondary School
Tumaini Nkerezange Primary School
Skills
- Customer Service Excellence
- Adherence To High Customer Service Standards
- Outcome Assessment
- Cost-Reduction Strategies
- True Problem-Solver
- Loan Underwriting
- Banking
- Commercial Banking
Certification
I, undersigned, certify that, to the best of my knowledge, and belief, that all the information contained herein is true, complete and correctly describe me, showing my experience and academic qualifications.
Personal Information
- Place of Birth: Moshi
- Date of Birth: 01/02/00
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
References
- Elisante Mwanri, Civil Servant, P.O. Box 9060, Dar es salaam, 0734188824, elisantemwanri@gmail.com
- Mrs. Maria Deodath Lwabika, Entrepreneur, P.O.Box 9060, Dar es Salaam, 0718262851, marylwabika@gmail.com
Hobbies and Interests
- Sharing ideas with others
- Listening Speeches and music
- Learning new skills
- Travelling and computer skills
Timeline
Custumer Care
PCCI GROUP UNDER TIGO TANZANIA
01.2023 - Current
Data Entry, Data Analyst, Customer Care
Jenga Afya Tokomeza Umaskini (JATU)
- 09.2021
University of Dar es salaam
Agape Lutheran Junior Semir Secondary School
Christ The King Catholic Secondary School
Tumaini Nkerezange Primary School
I, undersigned, certify that, to the best of my knowledge, and belief, that all the information contained herein is true, complete and correctly describe me, showing my experience and academic qualifications.
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