Overview
Work History
Education
Skills
Timeline
Generic

HANSEN NDIBALEMA

DAR-ES-SALAAM

Overview

9
9
years of professional experience

Work History

Supervisor of Operations

BEST BRAND DISTRIBUTORS
DAR-ES-SALAAM
04.2022 - 01.2025
  • Monitored inventory control to align ordering processes with demand plans.
  • Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
  • Identified opportunities to reduce cost and improve productivity.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Conducted regular meetings with internal stakeholders to discuss operational updates.
  • Examined merchandise to verify price and display alignment.
  • Coordinated with other departments to ensure timely delivery of goods to customers.
  • Assigned tasks to workers based on their skill sets and monitored their performance levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
  • Reviewed supply chain strategies regularly for improvement opportunities focusing on cost savings initiatives.
  • Drove client retention by delivering exceptional customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.

Territory Manager - Sales and Service

VIETTEL TANZANIA PLC
MWANZA
01.2018 - 01.2022
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided technical support to customers on product use, installation and troubleshooting issues.
  • Created sales opportunities through cold-calling and other promotional activities.
  • Conducted comprehensive market analysis to identify new business opportunities.
  • Maintained accurate records of sales activity using CRM software systems.
  • Tracked sales performance against established goals and objectives on a weekly basis.
  • Stayed current on competitor sales, prices and products.
  • Organized promotional events such as trade shows, seminars and webinars for new product launches.
  • Monitored competitor activities including pricing structures, promotions, marketing tactics.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Led training sessions for sales representatives to enhance product knowledge and sales techniques.
  • Increased territory sales by implementing strategic market penetration techniques.
  • Assisted in developing training materials for frontline staff about products features and benefits.
  • Posed as models for advertising, artistic creation and display of goods.
  • Identified and resolved issues affecting sales performance in the territory.
  • Prepared detailed sales reports to present to senior management.
  • Negotiated terms of contracts with customers including pricing and payment schedules.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Identified new business opportunities through networking with existing clients and prospects.
  • Provided exceptional after-sales support to ensure high levels of customer satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Devised territory sales plans to exceed revenue and market penetration goals.
  • Implemented cost reduction measures throughout the supply chain process while maintaining quality standards.
  • Listened to customer needs to identify and recommend best products and services.
  • Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
  • Monitored sales performance metrics to ensure achievement of targets.
  • Developed budget plans for sales activities and monitored expenditure.

Floor Manager

TSN HYPERMARKET
MWANZA
06.2016 - 10.2017
  • Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Created and managed budgets for travel, training, and team-building activities.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Developed and implemented strategies to improve operational efficiency and customer satisfaction.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Created daily work schedules for staff members according to the needs of the business.
  • Regularly communicated with vendors regarding orders placed or deliveries expected.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Stayed up-to-date on extensive company products and services.
  • Operated a variety of machinery and tools safely and efficiently.

Education

BBA - B.A. in PUBLIC ADMINISTRATION AND MANAGEMENT

ST.LAWRENCE UNIVERSITY
KAMPALA UGANDA
11-2014

Skills

  • Webinar support
  • Content creation
  • Online marketing
  • Multitasking and organization
  • Event planning
  • Video and livestreaming
  • Supervision and leadership
  • Public speaking
  • Leadership
  • Organization and time management
  • Problem-solving
  • Customer relations
  • Quality assurance
  • Data entry
  • Team building
  • Customer service
  • Remote office availability
  • Cultural awareness
  • Team management

Timeline

Supervisor of Operations

BEST BRAND DISTRIBUTORS
04.2022 - 01.2025

Territory Manager - Sales and Service

VIETTEL TANZANIA PLC
01.2018 - 01.2022

Floor Manager

TSN HYPERMARKET
06.2016 - 10.2017

BBA - B.A. in PUBLIC ADMINISTRATION AND MANAGEMENT

ST.LAWRENCE UNIVERSITY

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HANSEN NDIBALEMA