HANSEN NDIBALEMA
DAR-ES-SALAAM
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
BEST BRAND DISTRIBUTORS
DAR-ES-SALAAM
04.2022 - 01.2025
- Monitored inventory control to align ordering processes with demand plans.
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Identified opportunities to reduce cost and improve productivity.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Conducted regular meetings with internal stakeholders to discuss operational updates.
- Examined merchandise to verify price and display alignment.
- Coordinated with other departments to ensure timely delivery of goods to customers.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
- Reviewed supply chain strategies regularly for improvement opportunities focusing on cost savings initiatives.
- Drove client retention by delivering exceptional customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
Territory Manager - Sales and Service
VIETTEL TANZANIA PLC
MWANZA
01.2018 - 01.2022
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided technical support to customers on product use, installation and troubleshooting issues.
- Created sales opportunities through cold-calling and other promotional activities.
- Conducted comprehensive market analysis to identify new business opportunities.
- Maintained accurate records of sales activity using CRM software systems.
- Tracked sales performance against established goals and objectives on a weekly basis.
- Stayed current on competitor sales, prices and products.
- Organized promotional events such as trade shows, seminars and webinars for new product launches.
- Monitored competitor activities including pricing structures, promotions, marketing tactics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Led training sessions for sales representatives to enhance product knowledge and sales techniques.
- Increased territory sales by implementing strategic market penetration techniques.
- Assisted in developing training materials for frontline staff about products features and benefits.
- Posed as models for advertising, artistic creation and display of goods.
- Identified and resolved issues affecting sales performance in the territory.
- Prepared detailed sales reports to present to senior management.
- Negotiated terms of contracts with customers including pricing and payment schedules.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified new business opportunities through networking with existing clients and prospects.
- Provided exceptional after-sales support to ensure high levels of customer satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Implemented cost reduction measures throughout the supply chain process while maintaining quality standards.
- Listened to customer needs to identify and recommend best products and services.
- Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
- Monitored sales performance metrics to ensure achievement of targets.
- Developed budget plans for sales activities and monitored expenditure.
Floor Manager
TSN HYPERMARKET
MWANZA
06.2016 - 10.2017
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Created and managed budgets for travel, training, and team-building activities.
- Provided training and guidance to new employees regarding store policies and procedures.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Coached team members on customer service techniques and provided feedback on performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Created daily work schedules for staff members according to the needs of the business.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted testing of software and systems to ensure quality and reliability.
- Stayed up-to-date on extensive company products and services.
- Operated a variety of machinery and tools safely and efficiently.
Education
BBA - B.A. in PUBLIC ADMINISTRATION AND MANAGEMENT
ST.LAWRENCE UNIVERSITY
KAMPALA UGANDA11-2014
Skills
- Webinar support
- Content creation
- Online marketing
- Multitasking and organization
- Event planning
- Video and livestreaming
- Supervision and leadership
- Public speaking
- Leadership
- Organization and time management
- Problem-solving
- Customer relations
- Quality assurance
- Data entry
- Team building
- Customer service
- Remote office availability
- Cultural awareness
- Team management
Timeline
Supervisor of Operations
BEST BRAND DISTRIBUTORS
04.2022 - 01.2025
Territory Manager - Sales and Service
VIETTEL TANZANIA PLC
01.2018 - 01.2022
Floor Manager
TSN HYPERMARKET
06.2016 - 10.2017
BBA - B.A. in PUBLIC ADMINISTRATION AND MANAGEMENT
ST.LAWRENCE UNIVERSITY