Hanisha Pamnani

• Led proposal preparation, negotiation and administration of 50+ contracts.
• Enforced high standards of product quality, trade compliance and warehousing for timely delivery.
• Owned S&OP process by planning demand, supply and logistics in line with organisational strategy.
• Collaborated with internal teams from all 7 stores across Tanzania , to improve outputs to meet demand and supply requirements, achieving inventory targets for finished goods.
• Challenged teams from all stores to achieve high-performance within distribution network to meet inventory targets.
• Employed knowledge of global economics and marketing to devise pricing strategies and channels.
• Assessed performance of external vendor supply chains while handling internal logistics.
• Responsible for maintaining and updating internal Supply Chain databases.
• Demonstrated exceptional problem - solving skills within high volume situations.
• Also analyzed, updated, and recorded all data for all the customer profiles & their outstanding balance from all 7 stores.
• Phases included: Logging, interpretation, and verification for all customer profiles with outstanding balance.

• Provided developmental suggestions to the company and improved operational efficiency of the company by helping in the development process.
• Assisted with data mining efforts and set-up of economic order quantities.
• Identified key risks and mitigated factors of potential suppliers such as legal and ownership structures, professional reputations and customer bases.
• Expedited orders to meet changing needs in delivery requirements.
• Analyzed incoming international order and import documentation for accuracy and obtain corrections if necessary.
• Facilitated in the identification, selection, qualification and onboarding of new suppliers.
• Slashed administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Acted as business liaison between Suppliers and the owner.

• As a content review analyst, I provided quality assurance and improved machine classifiers to ensure safety of the platform, for all audience and cross-functional teams.
• Demonstrated critical thinking and attention to detail, to review content against existing policies.
• Achieved 20% over daily deadline reviews, to provide time sensitive customer and operational feedback to clients.
• Became a helpful mentor for new hires.
• Supported urgent requests and projects while collaborating with cross-functional teams.
• Conducted market research to prepare for new product launches.

• Restored website content from one platform to another through iMis.
• Programmed with HTML and CSS to transform the look and feel of the website.
• Managed the website and made any changes that were needed to update the convention, events as well as the services offered.

• Created and managed all the social media accounts from Instagram, Facebook and yelp, as well as updated the company’s website for any changes made in the services.
• Kept record and made reports for fixed number of broken phones and other devices in the store, including the cost of each device and profits made each week, as well as all the information regarding new and existing customers.
• Achieved around 20-30 positive customer reviews on everyday basis, after transforming all of the companies social media accounts.
• Responded to all the questions and concerns from the customers, as well as provided free quotes for the services offered via email, and social media.

• Provided technical support for multimedia tools such as Adobe CS6 products, Photoshop and numerical analysis software such as MatLab, and SPSS.
• Delivered hardware support to the patrons from slow performance issues to connection problems on the computer as well as troubleshooting of printers and scanners.
• Operated Sierra CRM software to manage specialized digital equipment transactions and Pharos Remote Connect to support MD Anderson Library print System.
• Provided timely and professional support across hardware and software issues for 500+ end users on a weekly basis.
• Used internal library software to track support tickets and document actions.

• Built a corporate intranet with document management and a wireframe.
• Designed and developed sites and subsites in SharePoint as well as document libraries, linking files, pictures and web parts.
• Hosted a Word Press Blog with Amazon Linux on AWS platform.

• Researched and analyzed different cloud services and developed new protocol for client document management, streamlining efficiency and increasing profits with office 365.
• Prepared weekly activity reports, Project charter, BRD and FRD documents, created some activity diagrams and some use cases as well.
• Created 50 user accounts for the organization within a week, as well as prepared user manual documentation for all the 365 applications such as SharePoint, lync, Skype for business, outlook, OneDrive, OneNote and other web apps.

• Trained in Level 100 QA, SSRS, SQL, and SharePoint.
• Performed data analysis focused on interpretation and migration of non-standardized data from multiple source systems into proprietary contact management/workflow control system.
• Created 100 scripts for numerous call centers as an account design programmer, within a short period of time.
• Provided quality assurance services to verify scripts meet client requirements.
• Coordinated with leading developers and IVR script programmers to resolve testing issues.

• Implemented and managed multiple access databases containing numerous records for inventory control.
• Used Microsoft Excel for data gathering and data mining.
• Created business intelligence reports relating large sets of data using Tibco Spotfire.