Hance Onesmo M.
Dar es salaam
Summary
Digital-savvy innovator with hands-on experience in technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excel in adapting to fast-paced environments and driving technological advancements. With experience spanning over a decade in information systems, banking operations, business analysis, and digital transformation. Am also Known for collaborative leadership, adept at translating complex concepts into actionable plans, and driving record-setting digital transformations. Specialties include payment systems design and implementation, digital Platforms for banks, team leadership, technology project management, Data enthusiast with eagerness to adopt emerging technologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head of Department - Channels and Payment Systems
NMB Bank Plc
01.2021 - Current
- Managing and overseeing extensive bank infrastructure, overseeing 700 ATMs, 20,000 agents, 5,000 merchants, 4 million mobile subscribers, 25,000 internet users, 7 million customer accounts, and 240 Physical branches.
- Consulted for TIB Bank Tanzania, ZANACO Bank Zambia, and DFCU Bank Uganda, optimizing payment systems, digital banking, and transaction monitoring.
- Leading a team of 30-50 technology and digital platform experts, overseeing global vendor relationships, negotiating contracts, and ensuring cost-effective solutions.
- Identifying and mitigating risks associated with digital channels and payment systems, such as fraud, cyber threats, and operational disruptions.
- Compliance to local and foreign jurisdiction guidelines when it comes to transfers, cross border payments, or correspondence banking
Senior Manager - Settlement Systems
NMB Bank Plc
03.2020 - 01.2021
- Led implementation and operationalization of banking systems as a senior manager in banking.
- Ensured rigorous compliance with regulatory standards, particularly focusing on electronic payments and settlements.
- Maintained adherence to key regulatory frameworks such as NPS ACT for 2015 and FATF Recommendations.
- Supervision of payment and clearing systems; ACH, RTGS, Instant payments, cross-border payments,
Manager - Payment Systems
NMB Bank Plc
09.2016 - 03.2020
- Spearheaded financial systems operations with a focus on optimizing services and efficiency.
- Introduced innovative payment products and features, such as digital wallets, to meet evolving customer needs.
- Designed and implemented loyalty programs to enhance customer engagement and satisfaction.
- Aligned offerings with market trends, ensuring the bank's competitive edge in the financial landscape.
Expert Business Analysis
NMB Bank Plc
06.2013 - 09.2016
- Conducted comprehensive analysis of existing systems, processes, and data to identify improvement opportunities in collaboration with stakeholders, aligning with business needs.
- Spearheaded Automated Clearing House implementation, digitizing cheques, boosting efficiency, and reducing fraud.
- Collaborated closely with business units, gaining insights into strategy, processes, services, roadmap, and overall business context.
- Reviewed end-to-end business processes, addressing operational, financial, and technological risks, and identifying avenues for enhanced efficiency.
Education
Professional Certificate Chief Digital Officer - Information and Communication Technology
Massachusetts Institute of Technology
01.2024
Master in Business Administration - Information and Communication Technology
University of Dar Es salaam
01.2015
Bachelor of Business Computing - Information Systems and Software Development
Makerere University
01.2010
Skills
- Leadership and management
- Technology Project Management
- Interpersonal and Multi-Cultural
- Digital Transformation
- Digital Strategy
- Digital Platforms
- Communication
- Networking
- Product Development
- Software Development
- Technology operationalization
Accomplishments
- Achieved setting up a department to support bank's digital and assisted channels.
- Achieved recruiting and leading a highly skilled team of experts that manage, digital channels, payments, and card systems.
- Adoption emerging technologies; successful implemented RPA for automated transaction reconciliations.
- Achieved build and rollout of government expenditure and collection systems which are MUSE and GePG, through integrate them into digital channels.
- Introduced digital products for the bank such as; Host to Host payment solution, Direct Debit, Internet banking, merchant POS, Agency Banking
- Automated 99% of the bank's back office operations using digital technologies such as; RPA, STP, APIs, LLMs.
Certification
- Certificate - Innovation and Leadership Management
- Certificate - Microsoft certified information Technology Professional
- Certificate - Blockchain
- Certificate - Data Leadership
- Certificate - Management of Technology, Roadmapping and Development
- Certificate - Digital Platform, Designing Two-Sided Market
- Trained - Linux Administration
- Trained - Banking Operations
- Trained - The Open Group Architecture framework. (TOGAF)
- Trained - Business communication skills.
- Trained - Certified Business Analyst Training
- Trained - Advance AML - Sanction screening and Fraud management.
- Trained - Project Management Professional Training
Languages
English
Swahili
References
Upon Request
Timeline
Head of Department - Channels and Payment Systems
NMB Bank Plc
01.2021 - Current
Senior Manager - Settlement Systems
NMB Bank Plc
03.2020 - 01.2021
Manager - Payment Systems
NMB Bank Plc
09.2016 - 03.2020
Expert Business Analysis
NMB Bank Plc
06.2013 - 09.2016
Master in Business Administration - Information and Communication Technology
University of Dar Es salaam
Bachelor of Business Computing - Information Systems and Software Development
Makerere University
Professional Certificate Chief Digital Officer - Information and Communication Technology
Massachusetts Institute of Technology
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