Hamza Bakari Mwapachu
Arusha
Summary
Dynamic and results-driven professional with extensive experience at Regional Air Services, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and implementing effective training programs, while fostering a collaborative culture. Skilled in decision-making and relationship building, driving continuous improvement and operational efficiency.
Overview
24
24
years of professional experience
Work History
Accountable Manager/ General Manager
Regional Air Services
05.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Managed budget implementations, employee evaluations, and contract details.
Safety/ Chief Pilot/ Training Manager
Regional Air Services
05.2001 - Current
- Completed Safety Audits in various departments.
- Planned AOC inspections by TCAA.
- Improved flight safety by implementing rigorous Safety Management Systems emphasizing thorough crew communication.
- Coordinated Pilot recurrent training
- Crew allocation to ensure Flight crew fatigue mitigation
- Reduced training costs with the implementation of comprehensive pilot training programs that emphasized hands-on experience and simulator-based learning.
- Oversaw recruitment efforts for pilot positions, ensuring a rigorous selection process that prioritized candidates with exceptional skills and experience.
Education
Flight School
Aero Taxi Flying School
Montreal, St HubertCertificate of Higher Education in Business Manage
University of St Mark & St John
On Line 01-2013
Bachelor of Arts - International Business Management
Concordia University
Montreal 01-1998
IGSE O & A Levels
Greensteds International School
Nakuru09-1995
Skills
- Customer service
- Team leadership
- Decision-making
- Documentation and reporting
- Task delegation
- Relationship building
- Operations management
Accomplishments
- Implemented digital transformation, including automation in ticketing, check-in, and baggage handling.
- Implemented paperless Aircraft/ Flight crew allocation and HR systems.
- TCAA 5 Phase AMO Certification.
- Increased Load factors by 30%
- Improved on-time performance by optimizing scheduling and resource allocation.
- Enhanced profitability by streamlining route network.
- Introduced sustainability programs (carbon footprint offsetting)
Timeline
Accountable Manager/ General Manager
Regional Air Services
05.2010 - Current
Safety/ Chief Pilot/ Training Manager
Regional Air Services
05.2001 - Current
Flight School
Aero Taxi Flying School
Certificate of Higher Education in Business Manage
University of St Mark & St John
Bachelor of Arts - International Business Management
Concordia University
IGSE O & A Levels
Greensteds International School
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