HAMIRA A. HASSAN
Dar es Salaam,Tanzania
Summary
A dedicated and personable Front Desk Operator with 6 years of experience in providing exceptional front desk support and ensuring a positive first impression for clients and visitors. Proficient in managing a busy phone system, scheduling appointments, and handling administrative tasks with efficiency and professionalism. Known for maintaining a welcoming and organized reception area, I excel in multitasking, problem-solving, and delivering outstanding customer service. Seeking to contribute my strong communication and organizational skills to a dynamic team while upholding the highest standards of hospitality and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
DELTA HOTELS BY MARRIOTT
Dar es Salaam
10.2024 - Current
- Greeted guests warmly and managed check-in/check-out processes efficiently.
- Handled reservations, cancellations, and special requests using hotel booking System
- Provided concierge services, including local recommendations and arranging transportation.
- Addressed guest inquiries and resolved complaints professionally to ensure customer satisfaction.
- Processed payments, issued invoices, and managed cash/credit transactions accurately.
- Maintained front desk security, including verifying guest identification and room key control.
- Coordinated with housekeeping and maintenance to ensure room readiness and guest comfort.
- Managed phone calls, emails, and walk-in inquiries while multitasking in a fast-paced environment.
- Assisted with administrative tasks, such as filing reports and updating guest records
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates and amenities
- Handling Cash Payments
- Respond to client's complaints in a timely and professional manner
- Liaise with the housekeeping staffs to ensure all rooms are clean, tidy and fully-furnished to accommodate guest's needs
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Front Desk Operator
REGENCY PARK HOTEL
Dar es Salaam
01.2017 - 06.2023
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates and amenities
- Handling Cash Payments
- Respond to client's complaints in a timely and professional manner
- Liaise with the housekeeping staffs to ensure all rooms are clean, tidy and fully-furnished to accommodate guest's needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Secretary
AHAB ENTERPRISES
Dar es Salaam
01.2015 - 12.2015
- Serves Visitors by greeting, welcoming and directing them appropriately
- Notifies Company personnel of Visitor arrivals, create new opportunities and honor them
- Maintain security and telecommunication system
- Informs visitors by answering or referring inquire
- Direct Visitors by maintaining employee and department directories
- Maintaining security by following procedures, monitoring logbook and issuing visitor badged
Education
Tumaini Savannah View
Luqman Seminary School
The Amazon College
Skills
- Communication Skills
- Attention to Details
- Problem Solving
- Customer Services
- Adoptive
Certification
I believe to the best of my knowledge that all the information above is true and correct.
Hobbies and Interests
- Chatting with people with different experience and working with professionals
- Making new friends
- Reading
- Surfing on the internet
- Listening to Music
References
- Masunda Ally, General Manager, Dar es Salaam, 75788, 0786982490, masundaally@gmail.com
- Ester Shelikindo, Front Office Manager, Regency Park Hotel, Dar es Salaam, Tanzania, 75788, 0712665557
- Kumar Prabhakar, Hotel Manager, Delta Hotels by Marriott, Dar es Salaam, Tanzania, 0779000006
Languages
English
Beginner
A1
Swahili
Beginner
A1
Timeline
Front Desk Agent
DELTA HOTELS BY MARRIOTT
10.2024 - Current
Front Desk Operator
REGENCY PARK HOTEL
01.2017 - 06.2023
Secretary
AHAB ENTERPRISES
01.2015 - 12.2015
Tumaini Savannah View
Luqman Seminary School
The Amazon College