HAMIDA HAMZA
TRAVEL CONSULTANT
DAR ES SALAAM,TZ
Summary
- Travel Consultant-oriented expert with excellent administrative skills and experience working for well-known Airlines and Agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and exceeding customers expectations and quality. Specialized in reservation and sales skills,ticketing systems,customer services and microsoft words, microsoft excel and microsoft office.
- Talented Actress delivers engaging performances both alone and with collaborative and dynamic ensembles. Diligent with memorization skills and willingness to accept coaching and direction.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
ACTRESS
SHIKA NDOTO
DAR ES SALAAM
11.2022 - 12.2022
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Attended various auditions.
- Built personal social media following of over 10k fans to expand visibility and network.
- Participated in rehearsals to adequately prepare for performances.
- Met with production director to discuss poses, movements and persona to portray.
- Performed alongside various well-known actors and actresses.
- Conducted interviews with media professionals, bloggers and online personalities to promote performances.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear
STUDENT ACTRESS
BLACKTALENT ART GROUP
DAR ES SALAAM
07.2020 - 11.2020
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Attended various auditions.
- Led projects and analyzed data to identify opportunities for improvement.
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
- Committed to diligent rehearsal of lines both with partner and groups to optimize deliveries.
- Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
- Mentored new and aspiring actors by sharing tips and tricks related to networking, auditions and landing parts.
SALES AND TRAVEL CONSULTANT
JUMBO TRAVELS
DAR ES SALAAM
11.2019 - 03.2020
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained and updated corporate traveler profiles with current information.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
PERSONAL ASSISTANT
RWAMGASA MINING COMPANY
DAR ES SALAAM
04.2019 - 10.2019
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Sourced and ordered office equipment and supplies.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Organized and attended meetings and compiled related documents and reports.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Arranged domestic and international travel plans and itineraries.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained appropriate filing of personal and professional documentation.
- Served as point of contact between clients and managerial staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
RESERVATION aND CALL CENTRE TICKETING AGENT
QATAR AIRWAYS
DAR ES SALAAM, TZ
01.2015 - 08.2019
- RESERVATION AND TICKETING
- Advised customers about new products and assisted customers in determining best rate needs.
- Documented caller information in system.
- Increased company profits by exceeding individual daily sales goals.
- Called prospective clients in market area to explain products offered and qualify leads.
- Promoted current offers marketing campaigns and promotions.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Used system to input and process orders per day.
- Used systems to prepare sales reports containing customer information related to products and services purchased.
- Answered calls per day.
- Liaised between new customers and various departments throughout organization.
- Obtained client information by answering telephone calls.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Provided customer service inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Compiled lists of potential clients to develop and expand book of business.
- Fielded customer service inquiries and calls from customers throughout country.
- Assisted callers to achieve organizational goals.
- Obtained knowledge on how to operate various pieces of equipment.
TRAVEL CONSULTANT
TRAVEL LOGIA
DAR ES SALAAM
08.2018 - 03.2019
- Onboarded new temps by entering employee information into systems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Prepared variety of different written communications, reports and documents.
RESERVATION AND SALES INSURANCE AGENT
REUS INSURANCE
DAR ES SALAAM
01.2018 - 04.2018
- COMPANY BROKERS
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Issuing tickets and sales
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
SALES RESERVATION aND OPERATION ASSISTANT AGENT
JNIA RWANDAIR LTD
DAR ES SALAAM, TZ
01.2015 - 06.2015
- RESRVATION AND OPERATION
- Organized and coordinated meetings and conference calls with various individuals.
- Quoted prices and credit terms to prepare sales contracts.
- Advised customers about new products and assisted customers in determining best offer for needs.
- Documented caller information.
- Obtained knowledge on how to operate various pieces of equipment.
- Fielded customer service inquiries and calls from customers throughout country.
- Called prospective clients in market area to explain products offered and qualify leads.
- Assisted callers to achieve organizational goals.
- Increased company profits by exceeding individual daily sales goals.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Compiled lists of potential clients to develop and expand book of business.
- Provided customer service for inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Promoted current offer marketing campaigns and promotions.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Used system to prepare sales reports containing customer information related to products and services purchased.
- Used system to input and process tickets per day.
RESERVATION,SALES AND CALL CENTRE AGENT
PRECISION AIR
DAR ES SALAAM
01.2012 - 12.2014
- CALL CENTER, SALES AND RESERVATION
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
SALES ,RESERVATION CONSULTANT
KEARSLEYS TRAVEL LTD
Dar Es Salaam, 02
01.2012 - 08.2012
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Engaged with customers to build rapport and loyalty.
RESERVATION AND CONSULTANT AGENT
BELCOM TRAVELS LTD
DAR ES SALAAM
05.2011 - 01.2012
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Associate of Arts - Acting
BLACKTALENT ART GROUP
DAR ES SALAAM 07.2020 - 10.2020
CERTIFIED - BASIC PASSENGER TARIFF OF IATA COURSE
LEARNING CENTER OF IATA,QATAR
DOHA,QATAR 05.2016 - 06.2016
CERTIFCATE - Customer Service Management
LASTING FLAMES MANAGEMENT AND MOTIVATION TRAINING
DAR ES SALAAM 05.2012 - 06.2012
CERTIFICATE - AIRLINE SYSTEM
GALILEO GLOBAL DISTRIBUTION LIMITED
DAR ES SALAAM 09.2009 - 10.2009
CERTIFICATE - AIRLINE SYSTEM
AMADEUS GLOBAL DISTRIBUTION LIMITED
DAR ES SALAAM 07.2009 - 08.2009
Some College (No Degree) - Aviation Management And Operations
MAKAIR-TRAVEL ACADEMY INTERNATIONAL AND TOURISM FC
DAR ES SALAAM 06.2008 - 06.2009
Associate of Arts - ATTENDED INSTITUTE OF BUSINESS AND TECHNOLOGY
LEARN-IT INSTITUTE OF BUSINESSAND TECHNOLOGY
DAR ES SALAAM 06.2007 - 05.2008
CERTIFICATE - BASIC COMPUTER STUDIES
POWER COMPUTERS TELECOMMUNICATION LIMITED CENTRE
DAR ES SALAAM 01.2007 - 03.2007
ORDINARY LEVEL CERTIFICATE - FORM1-FORM4
ALMUNTAZIR ISLAMIC SEMINARY
DAR ESSALAAM 01.2003 - 12.2006
Skills
1 Self-motivated, creative, outgoing and highly motivatedundefined
Certification
Certified-BEST ACTRESS, at INDIE WORLD FILM FESTIVAL-2022
REFERALS
MR M.K.ALLI,
MAKAIR TRAVEL ACADEMY
P.O.BOX 20332
CELL PHONE: +255 739 737 232/ 715 737 232
EMAIL: makair2002@yahoo.com
DAR ES SALAAM
EUNICE SWAI
REUS INSURANCE COMPANY BROKERS
ACACIA BUILDING
P.O.BOX 384021
CELL PHONE: +255 717 041 207
DAR ES SALAAM
IBRAHIM BUKENYA
ASSALAAM AIR
PHONE: +255 754 464 885/782 663 075
DAR ES SALAAM
MR NIA M. SALEH
FORMER SUPERVISOR
KEARSLEYS TRAVEL LIMITED
P.O.BOX 801
CELL PHONE: +255713 329 401
EMAIL: travel@kearsleys.com
DAR ES SALAAM
MARIAM BYANAKU
CELL PHONE: +255 758 904 009/719 510 422
DAR ES SALAAM
CUTHBERT SARIA,
CELL PHONE: +255 784 275 323/713 275 323
DAR ES SALAAM
IMMACULATE O. MSAMI,
MOBILE: 0787 770122
P.O.BOX 2748,
DAR ES SALAAM,
TANZANIA BOARD OF FILM,
TWIZZER
CELL PHONE: +255 655 566 868
DAR ES SALAAM
Timeline
ACTRESS
SHIKA NDOTO
11.2022 - 12.2022
Certified-BEST ACTRESS, at INDIE WORLD FILM FESTIVAL-2022
04-2022
STUDENT ACTRESS
BLACKTALENT ART GROUP
07.2020 - 11.2020
Associate of Arts - Acting
BLACKTALENT ART GROUP
07.2020 - 10.2020
SALES AND TRAVEL CONSULTANT
JUMBO TRAVELS
11.2019 - 03.2020
PERSONAL ASSISTANT
RWAMGASA MINING COMPANY
04.2019 - 10.2019
TRAVEL CONSULTANT
TRAVEL LOGIA
08.2018 - 03.2019
RESERVATION AND SALES INSURANCE AGENT
REUS INSURANCE
01.2018 - 04.2018
CERTIFIED - BASIC PASSENGER TARIFF OF IATA COURSE
LEARNING CENTER OF IATA,QATAR
05.2016 - 06.2016
RESERVATION aND CALL CENTRE TICKETING AGENT
QATAR AIRWAYS
01.2015 - 08.2019
SALES RESERVATION aND OPERATION ASSISTANT AGENT
JNIA RWANDAIR LTD
01.2015 - 06.2015
CERTIFCATE - Customer Service Management
LASTING FLAMES MANAGEMENT AND MOTIVATION TRAINING
05.2012 - 06.2012
Certified-CUSTOMER SERVICE AGENT, at LASTING FLAMES MANAGEMENT AND MOTIVATION TRAINING CONSULTANTS-JUN2012
05-2012
RESERVATION,SALES AND CALL CENTRE AGENT
PRECISION AIR
01.2012 - 12.2014
SALES ,RESERVATION CONSULTANT
KEARSLEYS TRAVEL LTD
01.2012 - 08.2012
RESERVATION AND CONSULTANT AGENT
BELCOM TRAVELS LTD
05.2011 - 01.2012
CERTIFICATE - AIRLINE SYSTEM
GALILEO GLOBAL DISTRIBUTION LIMITED
09.2009 - 10.2009
Certified-STUDENT, at GALILEO GLOBAL DISTRIBUTION LIMITED,OCT2009
09-2009
CERTIFICATE - AIRLINE SYSTEM
AMADEUS GLOBAL DISTRIBUTION LIMITED
07.2009 - 08.2009
Certified-STUDENT, at AMADEUS GLOBAL DISTRIBUTION LIMITED,AUG2009
07-2009
Some College (No Degree) - Aviation Management And Operations
MAKAIR-TRAVEL ACADEMY INTERNATIONAL AND TOURISM FC
06.2008 - 06.2009
Certified-STUDENT, at MAKAIR-TRAVEL ACADEMY INTERNATIONAL AND TOURISM FOUNDATION COURSE,JUN2009
06-2008
Associate of Arts - ATTENDED INSTITUTE OF BUSINESS AND TECHNOLOGY
LEARN-IT INSTITUTE OF BUSINESSAND TECHNOLOGY
06.2007 - 05.2008
CERTIFICATE - BASIC COMPUTER STUDIES
POWER COMPUTERS TELECOMMUNICATION LIMITED CENTRE
01.2007 - 03.2007
Certified-STUDENT, at POWER COMPUTERS TELECOMMUNICATION LIMITED CENTRE-2007
01-2007
Certified-STUDENT, at ALMUNTAZIR ISLAMIC SEMINARY,2006
12-2006
ORDINARY LEVEL CERTIFICATE - FORM1-FORM4
ALMUNTAZIR ISLAMIC SEMINARY
01.2003 - 12.2006
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