Halima Azizi Adam
Summary
Dedicated bank officer offering 9 years experience at NMB Bank Plc. Best in Customer Experience,customers retention and bringing and closing new leads.Familiar with bank regulations, financial best practices, and effective sales strategies. Builds productive relationships to drive business success.
Overview
11
11
years of professional experience
Work History
Bank Officer
NMB Bank PLC
01.2019 - Current
- Manage day to day banking operations, including customer service, account management and financial transactions
- Assist customers with inquiries, offering tailored solutions and advice
- Handle cash transactions, balance cash drawers and maintaining accurate financial records
- Recruiting and training NMB wakala and provide first line support
- Maximize customer experience by ensuring service quality and customer satisfaction
- Cross selling of banking products to existing customers inside and outside of the branch
- Collaborate with team members to meet branch targets and improve overall customer satisfaction.
Direct Sales Officer (DSO)
NMB Bank PLC
01.2016 - 01.2019
- Managed a team of Direct Sales Staff of 13 NMB branches in Dar es salaam zone
- Performed evaluation of retailers NMB Agent and DSS at branch level
- Cooperate sales and mass account opening
- Carryied out training of NMB Wakala (Agents), supported NMB Wakala champions from 13 branches and recruited new NMB Wakala
- Explored business potential and recommended to Branch Managers for decisions and further escalation approval
- Represented alternative channels at village events in penetrating alternative channel product and services in the market area
- Compiled sales and performance reporting, checks, sales, and service check (including customer satisfaction) for agents and customers.
Direct Sales Staff(DSS)
NMB Bank PLC
01.2015 - 01.2016
- Applied marketing /cross selling of bank's product and service to existing and new bank customers
- Offered financial literacy and open NMB chap chap account product to unbanked villagers
- Conducted launch events in villages and wards with support from direct sales officer
- Onboarding customer data via mobile phones to the core banking system
- Reported product feedback on and process receive during service to direct sales officer.
Brand Ambassador
NMB Bank PLC
01.2014 - 01.2014
- Ensured all customers with ATM cards are educated on how to use ATM and registered to NMB Mobile and trained well
- Assisted customers in the branch banking hall of use self-service channel to reduce queries
- Captured the key concern and share with branch management for escalation
- Convinced Non NMB Customer to opens NMB accounts and utilize self-service channel.
Skills
- Risk Management
- Self-motivated nature
- Problem-solving skills
- Branch operations
- Creative Thinking
- Verbal and written communication
- Customer Service-Oriented
Capacitybuildingandtrainings
- MSE Loan training, 2023
- Merchant POS personal initiative, 2022
- FX Training by NMB Bank PLC, 2020
- NMB Agent trainings by NMB Bank PLC, 2016,2019,2022
- Direct sales Officer by NMB Bank PLC, 2016
- Direct sales staff by NMB Bank PLC, 2016
- Brand Ambassador, 2014
Accomplishments
- I succeeded to get a performance rate of 4 in 2023 as Sales Championat NMB Tegeta Branch.
- Managed to surpass target on NMB Pesa Wakala from set target of 87 registrations to 182 registrations in 2023 as Sales Champion at NMB Tegeta Branch.
- Managed to surpass target on NMB Insurance from set target of 48 registrations to 96 registrations in 2023 as Sales Champion at NMB Tegeta Branch.
- Managed to surpass target on NMB QR from set target of 10 registrations to 50 registrations in 2023 Sales Champion at NMB Tegeta Branch.
- Managed to surpass target on NMB Mkononi registration from set target of 2,000, registrations to 4500 registrations in 2014 as Brand ambassador.
- Managed to open 1,100+ accounts for DART staff while working as DSS at NMB bank House branch, my target was 2400 and actual was 3500 in 2015.
- Improved customer satisfaction scores through enhanced service delivery and problem resolution.
- Increased branch revenues by closing leads through selling various bank products to new and existing customers.
Academicdescription
- Institute of Finance Management-Bachelor of banking and finance, 2013 - 2016
- Institute of Finance Management- Diploma of banking and finance, 2011 - 2013
- Kampala International university-Certificate of Business administration, 2010 - 2011
- Kabanga secondary school- Certificate of Ordinary level education, 2006 - 2009
Personal Information
- Date of Birth: 02/16/92
- Nationality: Tanzanian
- Marital Status: Married
References
- Ms. Penelope Ndira, Branch Manager, NMB Bandari, +25574220264, Penelope.ndira@nmbbank.co.tz
- Mr. Sylivester Ngowi, Branch Manager, NMB Ubungo Branch, +255718510514, Sylivester.Ngowi@nmbbank.co.tz
- Mr. Benedict Mahona, Lecture, Institute of Finance Management, +255688262280, mahona.ben@gmail.com
Timeline
Bank Officer
NMB Bank PLC
01.2019 - Current
Direct Sales Officer (DSO)
NMB Bank PLC
01.2016 - 01.2019
Direct Sales Staff(DSS)
NMB Bank PLC
01.2015 - 01.2016
Brand Ambassador
NMB Bank PLC
01.2014 - 01.2014