Hairuny Rattansi

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Resolved product issue through consumer testing.
• Collaborated with team of Number in the development of Project name.

• I was rewarded as one of the best employee of the month for the month of September
• Rewarded as one of the best agents and had unique deposits.
• Was a member of parliament during the collage time first two years

I am an opportunist and love to work hard and learn new things I am a fast learner know my responsibilities and duties always on time I do not take unnecessary leaves or off friendly by nature will ask hundred times if I don’t understand love to work and dedication is important to me