Haika Mboya
Arusha
Summary
Dynamic banking professional with extensive experience at CRDB Bank, excelling in client account management and loan processing. Proven track record in sales strategy development and team leadership, enhancing customer satisfaction and operational efficiency. Adept at problem-solving and effective communication, driving results in retail banking operations.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Banker
CRDB Bank
Arusha
2015.07 - Current
- Teller
- Facilitated new account openings for customers
- Sales and marketing
- Managed client accounts to ensure accurate transactions and compliance.
- Analyzed financial data to provide insights for customer service improvement.
- Acting loan officer on 2021, 2023,2024 and 2025
- Acting team leader in 2025
- Acting manager customer service in 2023
- Acting as branch quality assurance on 2023
Education
Bamc - Mass Communication
St Augustine University of Tanzania
Mwanza, Tanzania 2010.10 - 2013.11
Masama Girls High Scjjol
Moshi, TanzaniaSkills
- Client account management
- Loan processing
- Bancassurance
- Sales strategy development
- Customer relationship management
- Retail banking operations
- Team leadership
- Problem solving
- Effective communication
- Time management
Languages
Swahili
First Language
English
Proficient (C2)
C2
Certification
- Certificate of professional in bank assurance at IFM univerdity
References
References available upon request.
Timeline
Banker
CRDB Bank
2015.07 - Current
Bamc - Mass Communication
St Augustine University of Tanzania
2010.10 - 2013.11
Masama Girls High Scjjol