Hadija Kadunduli

· Customer retention

· To maintain highly degree of customer services for all queries and adhere to all services.

· Maintains quality service by establishing and enforcing organization standards.

· Signs for customer visits and Reports weekly to the supervisor.

· Supporting customers physical or remotely whenever they need assistant

· Work with team to develop proposals that speak to the customer’s needs, concerns, and objectives.

· Monitor customers’ accounts by ensuring vehicles are streaming all the time and support is given to customers whenever there is a need.

· Customer proposed cancellation information should be analyzed, get to know the problem, get solution and advice Management a better way to retain them.

· Follow up with cancelled vehicles to do change of ownership to retain a business

· Initiate meetings with customer decision influencers to get feedback and challenges facing and well combating to avoid cancellation.

· To escalate some complex matter to international support member

· Produce report to customers and department manager.

· Any other business as may be assigned by your immediate supervisor

• Targeted potential customers and assessing opportunities for sales

• Arranged meetings with potential customers on selling service

• Cold calling companies within the territory and establishing needs

• Putting together a list of target companies within the country

• Analyzed competitor activities in the country and assessing opportunities for business development.

• Working to revenue targets as set by the sales Country Director

• Networking with businesses in the territory and building relationships

• Chasing sales leads from other members of the company

• Working closely with sales agents of other countries that we operate

• Putting together sales strategies to target large accounts

• Keeping up to date with industry news to identify opportunities for new business

• Devise effective territory sales and marketing strategies

• Analyze data to find the most efficient sales methods

• Meet with customers to address concerns and provide solutions

• Discover sales opportunities through consumer research

• Monitor competition within assigned region

• Prepare and submit reports to the Country Director.

• Project potential sales for future quarters and years by analyzing the market trend within the territory.

• Set promotional discount rates for special seasonal sales or new customers in order to entice both new and repeat customers.

• Plan advertising services for the territory that is in keeping with the brand of the company and can increase name recognition.

• Monitored customer preferences to better understand what type of sales efforts would be most effective for particular clients.

• Protects organization’s value by keeping information confidential.

• Tracking shipping details

• Handled acceptance of courier shipments

• Communicating the shipping status to customers

• Weighs items and determines cost using approved market shipping rates

• Maintained compliance with regulations and policies of the company.

•Provided sales support to client partners.

• Assisted client partners with prospecting filling events from named account lists, sales tracking communication with external clients, proposal writing, and presentations and marketing efforts including lead qualification and generation.

• Prepared monthly revenue reconciliation and reporting against costs. • Prepared training budgets for both public and offsite trainings prior to the trainings and submit to management for approval.

• Assisted Account Relationship Managers in manpower outsourcing including executive search and staff recruitment.

• Was shipping and receiving, deliveries, coordinating and maintaining stock or inventory, documenting stores transactions, maintaining and keeping records and writing stores weekly reports, attending various meetings with the Business manager regarding the stock take report.

• Was handling front office reception and administration duties including answering phones, handling customer inquiries, scheduling appointments and meetings.

• Was coordinating and facilitating CV review classes

• Was responsible for Presenting, promoting and selling a company's quality building products and construction materials by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support.

• Reached out to customer leads through cold calling and emailing.

• Prepared Proforma invoices to customer's order

• Compiled lists of prospective customers for use as sales leads.

• Maintained professional relationships with work colleagues and customers.

• Maintained the technical expertise and product knowledge necessary to make sales.

• Made sales calls to customers to maintain existing business relationships.

• Educated customers on the proper use of company products or services.

• Approached walk in customers.

• Supervised branch operations

• Established general landscape requirements with clients.

• Carried out Site visit

• Prepared detailed site plans, specifications, and cost estimates

• Selected appropriate materials for use in landscape designs

• Prepared graphic representations of proposed plans using computer-aided design and drafting (CAD) software

• Presented design proposals to clients.