Gulraiz Hyderi

As the Director of City CPM Solutions Trading Limited, I am responsible for overseeing the overall business operations, strategic planning, and client engagement. My core activities include:

• Business Development & Project Oversight: Leading the acquisition and execution of ICT and office supply contracts, including hardware, software, and installation services across Tanzania.
• Network Infrastructure Solutions: Designing and supervising the deployment of networking systems such as switching, routing, VOIP, firewall configurations, LAN cabling, and wireless networks.
• Vendor & Partner Management: Managing relationships with global IT brands including Lenovo, Sophos, Cisco, Fortinet, HP, Ubiquiti, and others; ensuring we maintain compliance with partner standards as authorized resellers.
• Client Consultation & Support: Providing tailored IT solutions and after-sales services to meet client needs, including Annual Maintenance Contracts (AMCs) and Service Level Agreements (SLAs).
• Team Leadership & Training: Leading a technical team and providing training and mentorship to ensure quality service delivery and up-to-date knowledge in ICT trends.

• Assisted in the design, configuration, and deployment of LAN/WAN infrastructure under senior supervision.
• Supported routine maintenance tasks, including router/switch configuration, firmware updates, and cable management.
• Conducted basic troubleshooting of network connectivity issues for internal and client systems.
• Gained hands-on experience with network devices such as Cisco routers, switches, and firewalls.
• Participated in the documentation of network diagrams, configurations, and technical support logs.
• Collaborated with the technical team in implementing small-scale VOIP setups and IP surveillance systems.