Gulam Noor
Sales
Dar Es Salaam
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Salesperson
Numero UNO
2024.01 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Pump Attendant
Kafumu Company Ltd
2023.01 - 2024.12
- Provided excellent service through timely responses to customer inquiries and concerns.
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Handled cash transactions efficiently, balancing register drawers at the end of each shift.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
Cashier Team Lead
Gbp Tanzania
2020.02 - 2022.11
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Supervisor of Operations
Sayona Steel Ltd
2018.11 - 2020.11
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
General Certificate Of Basic Computer Application -
11.2017
Generally Certificate Of Secondary Education -
11.2016
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales process
- Networking
- Sales Presentations
- Negotiation
- Sales management
- Sales strategy development
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Association of Information Technology Professionals
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Healthcare benefitsCareer advancementCompany CultureFlexible work hoursWork from home optionPersonal development programsInterests
Travel. Volunteering, community service or charity work. Sports such as competing on a team or in a league, hiking or other forms of exercise. Creative arts, including writing, music, painting and crafts.
Hobbies
My hobby is a very common hobby, especially for people of my age.
Playing video games is my hobby and I love to play video games.
I spent all my weekends playing video games.
I have a PlayStation in my room. ...
I really enjoy playing video games, especially with my siblings.
Additional Information
I am eager to apply my technical skills and contribute to the development of innovative solutions in the field. I am a team player, detail-oriented, and open to learning from experienced professionals to further enhance my knowledge and expertise."
Software
Data entry. Email management. Digital calendars. Messaging. Video conferencing. Cloud-based storage. Spreadsheets.
Timeline
Salesperson - Numero UNO
2024.01 - Current
Pump Attendant - Kafumu Company Ltd
2023.01 - 2024.12
Cashier Team Lead - Gbp Tanzania
2020.02 - 2022.11
Supervisor of Operations - Sayona Steel Ltd
2018.11 - 2020.11
Mwanza Collage - General Certificate Of Basic Computer Application ,
Thaqaafa Secondary And High School - Generally Certificate Of Secondary Education ,
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
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