GRENANCE TESHA
Dar Es Salaam
Summary
Highly motivated professional with a proven track record in Card and ATM Operations, specializing in inbound and outbound settlements for major international card schemes (VISA, MasterCard, AMEX, JCB). Expertise in managing digital payment operations and ensuring compliance with industry regulations. Seeking to leverage extensive knowledge and leadership skills to excel as a Manager, Card and ATM Operations, driving efficiency and optimizing operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Officer, Digital Operations-Head Office
EQUITY BANK TANZANIA LTD
05.2020 - Current
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Card settlements, processing and posting of national and international VISA, Mastercard, AMEX, JCB and CUP daily settlements.
- Championed data-driven decision-making processes to optimize results and inform strategic planning efforts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning and managing card costs.
- NFI generation through managing and driving telecom superagency business.
- Supporting and advising merchant and IMT business so as to have smooth operations and adherence to bank SLA.
Swift Processing Department-Head Office
EQUITY BANK TANZANIA LTD
09.2018 - 05.2020
- Business growth and customer retention ensure all incoming RTGS/TISS and outgoing transfers(TISS and swift for Equity bank tanzania) are processed on time.
- Reconciliations, reconciling all reconcilable general ledgers (the Bank of Tanzania (regulator) and NOSTRO GL) and that they are always up to date.
- Compliance, ensuring I adhere to all bank policy and procedures as set by the bank and the Bank of Tanzania (regulator).
Salary Processing Department-Head Office
EQUITY BANK TANZANIA LTD
03.2018 - 09.2018
- Responsible for all salary posting incoming and outgoing.
- Business growth and customer retention ensure all commissions are collected from the transaction posted and number of fixed deposit rate maintained and properly managed.
- Reconciliations, responsible to reconcile all reconcilable general ledgers and that they are always up to date.
- Compliance, ensuring I adhere to all bank policy and procedures as set by the bank and bot.
- Promoted a positive work environment by fostering teamwork, open communication.
Branch Accountant-Quality Centre Branch
EQUITY BANK TANZANIA LTD
07.2017 - 03.2018
- Income, expenses control and daily reconciliations, I was responsible for cost control, income generation and overseeing all income leakage areas for maximization of income, daily reconciliation of GL accounts and BS accounts including daily management of ATMs.
- Dual Custodianship and Cash management at the branch, I was responsible for control and observe the branch day cash limit, repatriation of cash, receiving of cash from vault, monitoring the activities cashiers, following the cash handling procedures during and after the business, responsible for keeping intraday reserve okay at day time. Holding combinations of intraday reserve.
- Customer services, responsible for providing excellent customer services, and in some cases to listen to and respond to customer challenges and complaint
- Report and report writing, responding to duties assigned by my superior both at branch and head office level, daily, weekly, monthly reports.
- Increased financial accuracy by implementing and maintaining thorough accounting procedures.
Cashier
EQUITY BANK TANZANIA LTD
08.2016 - 05.2017
- Cooperate with Treasury back office and international trade sections in issues related to transfers and payments, assist Item Processing with cheques and cash settlement and reconciliations.
- Posting, responsible for posting all the internal transfers, manual charges of the services fees and any other posting as directed by my superiors in business manner.
- Provision of quality customer services and in some cases going out for marketing
- Payments of Cash, responsible in making payments to customer by debiting their accounts.
- Receiving of cash from customers and crediting their accounts.
- Customer services and other telling services, responsible with other telling duties like foreign currency exchange, confirming exchange rates and responding to other questions while telling is in process.
- Safeguard of banks assets, starting from my till and cash box, to the other assets.
Education
Bachelor of Science - Mining Engineering
University of Dodoma
Dodoma11.2015
CSSE and ACSEE - undefined
Forodhani, Tarakea Secondary School
02.2011
Skills
- Comprehensive banking training
- Data-driven decision making
- Budget oversight
- Account reconciliation expertise
- Accounting administration
- Strategic business insight
- Operational risk assessment
- Expertise in Microsoft Office applications
LANGUAGE
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Certification
- Certificate in Clearing, Settlement, Billing and Reconciliation, MasterCard Academy - Nairobi, Kenya
References
Godfrey Sangawe
Senior Manager, Project Monitoring, World Bank P. O. Box 14271 Dar es Salaam
Mob: +255713343298 Email: gsangawe26@gmail.com
Lilian Msuya
Senior Manager, Treasury, Equity Bank (T) Ltd P.O. Box 110183 Dar es Salaam
Mob: +255763314883 Email: lilian.msuya@equitybank.co.tz
Castro Mrosso
Senior Manager, Credit Quality Assurance and Loan Monitoring, Equity Bank (T) Ltd P.O. Box 110183 Dar es Salaam
Mob: +255756555311 Email: castro.mrosso@equitybank.co.tz
Timeline
Senior Officer, Digital Operations-Head Office
EQUITY BANK TANZANIA LTD
05.2020 - Current
Swift Processing Department-Head Office
EQUITY BANK TANZANIA LTD
09.2018 - 05.2020
Salary Processing Department-Head Office
EQUITY BANK TANZANIA LTD
03.2018 - 09.2018
Branch Accountant-Quality Centre Branch
EQUITY BANK TANZANIA LTD
07.2017 - 03.2018
Cashier
EQUITY BANK TANZANIA LTD
08.2016 - 05.2017
CSSE and ACSEE - undefined
Forodhani, Tarakea Secondary School
Bachelor of Science - Mining Engineering
University of Dodoma
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