GRACE FREDY ASSENGA
Kigamboni,Dar es Salaam Region
Summary
Committed and hardworking Cashier with more than 2 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Moreover, Astute network and systems professional skilled at managing and developing high-performing data and communication platforms. Quickly identifies and resolves technical issues for minimized service disruptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Store Attendant
Mas Decoration store
Mikwambe Business centre, Kigamboni
08.2022 - Current
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Displayed and restocked merchandise by following brand guidelines.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Issued trading stamps and redeemed food stamps and coupons.
- Helped meet business needs by working extra shifts.
- Checked notes carefully to spot counterfeit currency.
- Set up new promotions and monitored price changes.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Computer Science Tutor
City College of Health and Allied sciences
KIgamboni, Dar es Salaam
08.2021 - 10.2021
- Planned lessons to target subject weaknesses and build skills within strengths.
- Set clear targets and delivered feedback to achieve student goals.
- Offered complete instructional support for students unable to attend regular classes.
- Harnessed technology and virtual learning to enhance student experiences.
- Helped students prepare for routine and standardised tests, including university entrance exams.
- Produced modules and adapted teaching resources for different learning styles.
- Encouraged parental involvement with extra-curricular learning, accelerating student progress.
Computer Studies Teacher
High View Secondary School
Mikongeni, Dar es Salaam
08.2020 - 10.2020
- Monitored computer laboratory supplies and ordered low-stock items.
- Provided appropriate resources and learning materials students needed to grasp content.
- Backed up all classroom work for easy retrieval in case of accidental deletion.
- Conducted teacher training workshops on uses of technology in classrooms.
- Confirmed internet in classroom was used only for appropriate educational purposes.
- Ran computer lab within allocated budget, tracking expenses to minimise expenditure.
- Attended workshops to stay updated on changes and advancements in computer technology taught in school.
- Developed instructional manuals to help students learn proper ways to handle computers.
Education
Bachelor of Science - Information, communication and technology (ICT)
Mzumbe University - Morogoro main campus
Morogoro, Tanzania 11.2019 - 07.2022
Skills
Communication skills
Good communication skills gained through my experience as store attendant, as well as the field practices I attended
Organizational / managerial skills
Good leadership skills gained through my experience as store attendant, denomination leader from high school to university and Class Representative at the university
Job-related skills
- Good knowledge in Computer Network
- System installation like Microsoft,
- Good Computer Application skills especially Microsoft spreadsheet, PowerPoint and word
- Teaching and learning skills
- Good knowledge on programming languages like, html and xml languages and Data base system
Other skills
- Public Speaking
- Negotiation Skills
- Problem solving skills
- Information processing skills
- Basic safety skills
Languages
English
Fluent
Swahili
Fluent
Awards
Project Awards.
Application of Congruency in Cryptology by Julius Caesar (2022)
1. Certification for Good Leadership as class representative by Mzumbe University Students Organization (MUSO)2020
2. Certification for Appreciation as an Outstanding Leader by BSc ICT and Maths Graduates Mzumbe University 2022
Report Awards.
Factors Affecting the Establishment of ICT subjects in Tanzania Educational Institutions, Case study of City College of Health and Allied Science, DaresSalaam
Referees
Dr.Mustapha Almas (PhD), EducationalSciences (Blended Learning).
Instructor, Educational Psychology, Guidance and Counselling Psychology, Philosophy of Education.
DepartmentofEducationFoundationsandTeachingManagement
Mzumbe University, Morogoro Tanzania
Address: P.O.Box 1 Mzumbe Tanzania
Member of theTanzania Psychological Association(TAPA).
Tel: +255 714 665 203
Email: amustapha@mzumbe.ac.tz
Alternative Email: mustapha.almasi@vub.be
Mr.Paisteras Ilomo
Department Engineering Management studies
Address: P.O.Box 87 Mzumbe, Tanzania
Mzumbe University, MorogoroTanzania
Tel:+255 686 130 098
Email. pailo@mzumbe.ac.tz
Dr.YonaMarekaMatekere(PhD)
Institute of Developmental Studies.
Mzumbe University, Morogoro Tanzania.
Address:P.O.Box 35 Mzumbe Tanzania
Tel:+255 784 324 325
Email: ymmatekere@mzumbe.ac.tz
Alternative email: matekerey@gmail.com
Timeline
Store Attendant
Mas Decoration store
08.2022 - Current
Computer Science Tutor
City College of Health and Allied sciences
08.2021 - 10.2021
Computer Studies Teacher
High View Secondary School
08.2020 - 10.2020
Bachelor of Science - Information, communication and technology (ICT)
Mzumbe University - Morogoro main campus
11.2019 - 07.2022
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