Grace Ngido
Arusha
Summary
Accomplished Assistant Operations Manager with a proven track record at The Green Side, enhancing operational efficiency and customer engagement. Expert in logistics coordination and fostering team collaboration, I achieved significant cost savings and improved inventory accuracy. Skilled in process improvement and operational planning, I excel in driving performance and achieving service excellence.
Overview
2
2
years of professional experience
Work History
Assistant Operations Manager
The Green Side
11.2023 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Negotiated with suppliers for better pricing, enhancing budget efficiency.
- Developed comprehensive reports to inform management decisions.
- Conducted market research to align operations with industry trends.
- Improved inventory accuracy with rigorous audit practices.
- Achieved significant cost savings by renegotiating vendor contracts.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coordinated with General Manager in different operational issues and promotional activities.
Trainee - Front Office
Gran Melia Arusha
07.2023 - 10.2023
- Received packages and mail at front desk and dispersed to correct employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
- Created, prepared, and delivered reports to various departments.
Receptionist & Cashier
The Greenside
09.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Certificate - Hotel Management
Vocational Educational Training Authority- VETA
Moshi11-2022
Certificate - Secondary Education
ORKOLILI SECONDARY SCHOOL
Tanzania11-2020
Certificate of Technical Studies - Electric Installation
Vocational Educational Training Authority- VETA
Moshi04-2020
Skills
- Process improvement
- Operational planning
- Operations management
- Operational efficiency
- Scheduling and coordination
- Purchasing and planning
- Logistics coordination
- Customer engagement
Languages
English
Professional Working
Swahili
Native or Bilingual
Timeline
Assistant Operations Manager
The Green Side
11.2023 - Current
Trainee - Front Office
Gran Melia Arusha
07.2023 - 10.2023
Receptionist & Cashier
The Greenside
09.2022 - 06.2023
Certificate - Hotel Management
Vocational Educational Training Authority- VETA
Certificate - Secondary Education
ORKOLILI SECONDARY SCHOOL
Certificate of Technical Studies - Electric Installation
Vocational Educational Training Authority- VETA
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