Self-motivated employee with well-developed task and Banquet skills combined with a flexible attitude towards work.
Strong team-player skills developed through my work associated with Good organizational skills developed in a variety of deadline orientated situations.
Get on well with people and especially guests- building good relationship with guests and colleagues at work.
Have good presentation skills combining sound analytical research and clear verbal explanation.
Always seek out for new responsibilities irrespective of reward and recognition.
Strive for quality in everything I do- that’s my greatest goal.
Overview
30
30
years of professional experience
Work History
Conference & Events (Banquet) Manager
Hanna International Restaurant – Sea Cliff Hotel
03.2011 - 10.2022
Manage/Planning and organizing the operations of the Restaurant, Banquets, Events and off-site Catering services
Consistent check of Banquet Food and Beverage product, quality and all Banquet services
Designing Menu for all events and off-site catering so as to meet the customer budgets and needs
To ensure the services provided do meet customer satisfaction
Ensure the operations, events and conference run smoothly and on time
Setting and achieving sales and profits targets
Dealing with customer comments/ suggestions and complaints
At all times maintain levels of service
Liaise on with the Operations Manager to ensure all guests and client’s needs and requirements are being met
Liaise on with the Executive Chef and Food & Beverage Stores Manager to ensure all food and beverage arrangements and details are in order’s
Be flexible on last minute Bookings, changes or cancellations
Conduct Training – Time to time to make sure Banquet staff are well trained and there is effective communication within and with customers
Discipline Banquet staff when required so as to maintain discipline standards
Liaise with House Keeping on Linen requirements, public areas cleanliness etc
Liaise with Hotel Maintenance in case of any faults and etc
Liaise with Hotel Front of House in case of any In House guests, VIP guests, Government Officials etc
General Manager
American Embassy Recreation Association – AERA aka American Club
02.2008 - 04.2010
Planning and organizing the Cafeteria Operations and organizing off site catering events
Managing financial plans, records and controlling expenditure
Setting and achieving sales and profits targets
Accurately deal with financial areas – payable, suppliers payables and staff payroll
Hiring all permanent and part time staff – Recruiting, training and monitoring
Updating staff job description and employee evaluation reports
Maintain confidential records and files
Dealing with customer comments and complaints
Addressing problems and troubleshooting according to the policies
Supervise kitchen operations to run efficiently and practice food health and safety
Supervise maintenance of the AERA vans
Ensuring School Bus and transportation services are effective, and drivers are practicing Defensive/Safe Drive on the road by coaching them
Carrying out inspections of property and spot checks
Floor Manager
Calabash Restaurant (Hotel Sea Cliff)
11.2004 - 01.2008
Successfully performed all Restaurant related duties
Solving complaints once they appear and accepting suggestions
Organizing the levels of service and supervision of staff
Draw up the monthly duty roster and making manpower balance in shifts
Setting up an efficient reservation system
Discipline the Restaurant
Training Restaurant staff on Basics, Food and Beverage Knowledge, Healthy & Safety at work
To assist and support the proprietor in the execution of daily duties
Control Operations - Food & Bar
Undertake any other responsibilities as may be assigned from time to time by the proprietor
Full time - Food & Beverage Supervisor
Hotel Impala
04.2000 - 04.2004
Successfully performed all Restaurant related duties as a full-time employee
Discipline the Restaurant staff and ensure any misconduct/misbehaviors are reported immediately
Successfully assisted in Restaurant Staff Appraisal with the Food & Beverage Manager
Training Restaurant staff
To assist and support the Food & Beverage Manager in the execution of his duties
Performed Full Conference & Banquets Operations
Room service - Provide needs and make sure guests receive the wanted needs correctly and on time and checking records on daily shifts
Undertake any other responsibilities as may be assigned from time to time by the Management
Breakfast Manageress
Hotel SeaCliff
01.1998 - 01.1999
Performed all Breakfast duties in organizing and supervising the full operations during Breakfast
Discipline staff
Conduct Trainings – to maintain standards are maintained
Attend any special requests from the customers to make sure their early dining more pleasurable
Full operations – Room Service Department and that runs smoothly, accurately and on time
Maintaining food control and avoid wastages
Full-Time Head Waitress
Mkonge Hotel Ltd
01.1995 - 01.1996
Performed all Restaurant duties
Assist the Restaurant Manager
Assist drawing the duty roster
Make sure the Restaurant runs smoothly
Ensure the operations, events and conference break run smoothly and on time
Report any complaints to the Restaurant Manager
Assisting in full operations of the Restaurant
Full-Time Waitress
Brighton Metropole Hotel
11.1992 - 05.1994
Company Overview was a 4 STAR HOTEL
Performed all waiting staff duties assigned by the Head-Waiter
Successfully worked in Banquets/conferences lunches and Dinners, Wedding ceremonies
Performed any other duties assigned by the Conference Manager
Education
O’Level National Examination Certificate -
Iringa Girls Secondary School
01.1983
Certificate of Completion - Teaching Certificate
Marangu Teachers College
01.1986
Military Training Certificate -
National Service of Tanzania
01.1989
Skills
Training
Operations
Administration
Employee Issues
Personal Information
Date of Birth: 16th Nov 1965
Place of Birth: Tanga,Tanzania
Gender: Female
Nationality: Tanzanian
Languages
Swahili
Advanced
C1
English
Advanced
C1
Attributes
Self-motivated employee with well-developed task and Banquet skills combined with a flexible attitude towards work.
Strong team-player skills developed through my work associated with.
Good organizational skills developed in a variety of deadline orientated situations.
Get on well with people and especially guests- building good relationship with guests and colleagues at work.
Have good presentation skills combining sound analytical research and clear verbal explanation.
Always seek out for new responsibilities irrespective of reward and recognition.
Strive for quality in everything I do- that’s my greatest goal.
Awards
1991, Trained in Hotel & Catering Management in Bournemouth, United Kingdom and achieved a BTEC Higher National Diploma Certificate.
Basic Food Hygiene Certificate from The Institution of Environmental Health Officers.
Wine & Spirit Education Trust Certificate.
City & Guilds of London Institute Certificate 707 (Food & Beverage service).
City & Guilds of London Institute Certificate 706 (Cookery for the Catering Industry).
Nederburg- The Wine Masters Certificate of accomplishment in Basic product knowledge and Introduction to Wines in South Africa.
Customer care course from Hotel & Tourism in Tanzania.
Microcomputer Applications from University of Dar-es-salaam. Successfully awarded a certificate covering MS Dos, Introduction to MS Windows, MS Word 2000, MS Excel, MS Access, and Internet & E-mail., 06/07/04 - 07/09/04
05/05/08 - 05/12/08, Management training in Washington D.C.
Referees
Mr. Son Vengetsamy,
Position: Managing Director at Karambezi Cafe
E-mail: sonv@irc.co.tz
Mobile: +255 752 201 745
Marcus De Smidtfriye Dammone,
Position: Director of Operations at Grand Restaurant
Mobile: +255 746 103 533
Mr. Kevin Stander
Position: Board Director at Hotel SeaCliff
P.O. Box 3030, Dar es Salaam
E-mail: md@hotelseacliff.com
Mobile: +255 784 333 473 and +255 752 333 473
Timeline
Conference & Events (Banquet) Manager
Hanna International Restaurant – Sea Cliff Hotel
03.2011 - 10.2022
General Manager
American Embassy Recreation Association – AERA aka American Club