Grace Mtimavalye
Dar-es-Salaam
Summary
- Self-motivated employee with well-developed task and Banquet skills combined with a flexible attitude towards work.
- Strong team-player skills developed through my work associated with Good organizational skills developed in a variety of deadline orientated situations.
- Get on well with people and especially guests- building good relationship with guests and colleagues at work.
- Have good presentation skills combining sound analytical research and clear verbal explanation.
- Always seek out for new responsibilities irrespective of reward and recognition.
- Strive for quality in everything I do- that’s my greatest goal.
Overview
30
30
years of professional experience
Work History
Conference & Events (Banquet) Manager
Hanna International Restaurant – Sea Cliff Hotel
03.2011 - 10.2022
- Manage/Planning and organizing the operations of the Restaurant, Banquets, Events and off-site Catering services
- Consistent check of Banquet Food and Beverage product, quality and all Banquet services
- Designing Menu for all events and off-site catering so as to meet the customer budgets and needs
- To ensure the services provided do meet customer satisfaction
- Ensure the operations, events and conference run smoothly and on time
- Setting and achieving sales and profits targets
- Dealing with customer comments/ suggestions and complaints
- At all times maintain levels of service
- Liaise on with the Operations Manager to ensure all guests and client’s needs and requirements are being met
- Liaise on with the Executive Chef and Food & Beverage Stores Manager to ensure all food and beverage arrangements and details are in order’s
- Be flexible on last minute Bookings, changes or cancellations
- Conduct Training – Time to time to make sure Banquet staff are well trained and there is effective communication within and with customers
- Discipline Banquet staff when required so as to maintain discipline standards
- Liaise with House Keeping on Linen requirements, public areas cleanliness etc
- Liaise with Hotel Maintenance in case of any faults and etc
- Liaise with Hotel Front of House in case of any In House guests, VIP guests, Government Officials etc
General Manager
American Embassy Recreation Association – AERA aka American Club
02.2008 - 04.2010
- Planning and organizing the Cafeteria Operations and organizing off site catering events
- Managing financial plans, records and controlling expenditure
- Setting and achieving sales and profits targets
- Accurately deal with financial areas – payable, suppliers payables and staff payroll
- Hiring all permanent and part time staff – Recruiting, training and monitoring
- Updating staff job description and employee evaluation reports
- Maintain confidential records and files
- Dealing with customer comments and complaints
- Addressing problems and troubleshooting according to the policies
- Supervise kitchen operations to run efficiently and practice food health and safety
- Supervise maintenance of the AERA vans
- Ensuring School Bus and transportation services are effective, and drivers are practicing Defensive/Safe Drive on the road by coaching them
- Carrying out inspections of property and spot checks
Floor Manager
Calabash Restaurant (Hotel Sea Cliff)
11.2004 - 01.2008
- Successfully performed all Restaurant related duties
- Solving complaints once they appear and accepting suggestions
- Organizing the levels of service and supervision of staff
- Draw up the monthly duty roster and making manpower balance in shifts
- Setting up an efficient reservation system
- Discipline the Restaurant
- Training Restaurant staff on Basics, Food and Beverage Knowledge, Healthy & Safety at work
- To assist and support the proprietor in the execution of daily duties
- Control Operations - Food & Bar
- Undertake any other responsibilities as may be assigned from time to time by the proprietor
Full time - Food & Beverage Supervisor
Hotel Impala
Arusha, Tanzania
04.2000 - 04.2004
- Successfully performed all Restaurant related duties as a full-time employee
- Discipline the Restaurant staff and ensure any misconduct/misbehaviors are reported immediately
- Successfully assisted in Restaurant Staff Appraisal with the Food & Beverage Manager
- Training Restaurant staff
- To assist and support the Food & Beverage Manager in the execution of his duties
- Performed Full Conference & Banquets Operations
- Room service - Provide needs and make sure guests receive the wanted needs correctly and on time and checking records on daily shifts
- Undertake any other responsibilities as may be assigned from time to time by the Management
Breakfast Manageress
Hotel SeaCliff
Dar – es – Salaam, Tanzania
01.1998 - 01.1999
- Performed all Breakfast duties in organizing and supervising the full operations during Breakfast
- Discipline staff
- Conduct Trainings – to maintain standards are maintained
- Attend any special requests from the customers to make sure their early dining more pleasurable
- Full operations – Room Service Department and that runs smoothly, accurately and on time
- Maintaining food control and avoid wastages
Full-Time Head Waitress
Mkonge Hotel Ltd
Tanga, TZ
01.1995 - 01.1996
- Performed all Restaurant duties
- Assist the Restaurant Manager
- Assist drawing the duty roster
- Make sure the Restaurant runs smoothly
- Ensure the operations, events and conference break run smoothly and on time
- Report any complaints to the Restaurant Manager
- Assisting in full operations of the Restaurant
Full-Time Waitress
Brighton Metropole Hotel
Brighton, UK
11.1992 - 05.1994
- Company Overview was a 4 STAR HOTEL
- Performed all waiting staff duties assigned by the Head-Waiter
- Successfully worked in Banquets/conferences lunches and Dinners, Wedding ceremonies
- Performed any other duties assigned by the Conference Manager
Education
O’Level National Examination Certificate -
Iringa Girls Secondary School
01.1983
Certificate of Completion - Teaching Certificate
Marangu Teachers College
01.1986
Military Training Certificate -
National Service of Tanzania
01.1989
Skills
- Training
- Operations
- Administration
- Employee Issues
Personal Information
- Date of Birth: 16th Nov 1965
- Place of Birth: Tanga,Tanzania
- Gender: Female
- Nationality: Tanzanian
Languages
Swahili
Advanced
C1
English
Advanced
C1
Attributes
- Self-motivated employee with well-developed task and Banquet skills combined with a flexible attitude towards work.
- Strong team-player skills developed through my work associated with.
- Good organizational skills developed in a variety of deadline orientated situations.
- Get on well with people and especially guests- building good relationship with guests and colleagues at work.
- Have good presentation skills combining sound analytical research and clear verbal explanation.
- Always seek out for new responsibilities irrespective of reward and recognition.
- Strive for quality in everything I do- that’s my greatest goal.
Awards
- 1991, Trained in Hotel & Catering Management in Bournemouth, United Kingdom and achieved a BTEC Higher National Diploma Certificate.
- Basic Food Hygiene Certificate from The Institution of Environmental Health Officers.
- Wine & Spirit Education Trust Certificate.
- City & Guilds of London Institute Certificate 707 (Food & Beverage service).
- City & Guilds of London Institute Certificate 706 (Cookery for the Catering Industry).
- Nederburg- The Wine Masters Certificate of accomplishment in Basic product knowledge and Introduction to Wines in South Africa.
- Customer care course from Hotel & Tourism in Tanzania.
- Microcomputer Applications from University of Dar-es-salaam. Successfully awarded a certificate covering MS Dos, Introduction to MS Windows, MS Word 2000, MS Excel, MS Access, and Internet & E-mail., 06/07/04 - 07/09/04
- 05/05/08 - 05/12/08, Management training in Washington D.C.
Referees
- Mr. Son Vengetsamy,
Position: Managing Director at Karambezi Cafe
E-mail: sonv@irc.co.tz
Mobile: +255 752 201 745
- Marcus De Smidtfriye Dammone,
Position: Director of Operations at Grand Restaurant
Mobile: +255 746 103 533
- Mr. Kevin Stander
Position: Board Director at Hotel SeaCliff
P.O. Box 3030, Dar es Salaam
E-mail: md@hotelseacliff.com
Mobile: +255 784 333 473 and +255 752 333 473
Timeline
Conference & Events (Banquet) Manager
Hanna International Restaurant – Sea Cliff Hotel
03.2011 - 10.2022
General Manager
American Embassy Recreation Association – AERA aka American Club
02.2008 - 04.2010
Floor Manager
Calabash Restaurant (Hotel Sea Cliff)
11.2004 - 01.2008
Full time - Food & Beverage Supervisor
Hotel Impala
04.2000 - 04.2004
Breakfast Manageress
Hotel SeaCliff
01.1998 - 01.1999
Full-Time Head Waitress
Mkonge Hotel Ltd
01.1995 - 01.1996
Full-Time Waitress
Brighton Metropole Hotel
11.1992 - 05.1994
O’Level National Examination Certificate -
Iringa Girls Secondary School
Certificate of Completion - Teaching Certificate
Marangu Teachers College
Military Training Certificate -
National Service of Tanzania