Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Attributes
Awards
Referees
Timeline
Generic

Grace Mtimavalye

Dar-es-Salaam

Summary

  • Self-motivated employee with well-developed task and Banquet skills combined with a flexible attitude towards work.
  • Strong team-player skills developed through my work associated with Good organizational skills developed in a variety of deadline orientated situations.
  • Get on well with people and especially guests- building good relationship with guests and colleagues at work.
  • Have good presentation skills combining sound analytical research and clear verbal explanation.
  • Always seek out for new responsibilities irrespective of reward and recognition.
  • Strive for quality in everything I do- that’s my greatest goal.

Overview

30
30
years of professional experience

Work History

Conference & Events (Banquet) Manager

Hanna International Restaurant – Sea Cliff Hotel
03.2011 - 10.2022
  • Manage/Planning and organizing the operations of the Restaurant, Banquets, Events and off-site Catering services
  • Consistent check of Banquet Food and Beverage product, quality and all Banquet services
  • Designing Menu for all events and off-site catering so as to meet the customer budgets and needs
  • To ensure the services provided do meet customer satisfaction
  • Ensure the operations, events and conference run smoothly and on time
  • Setting and achieving sales and profits targets
  • Dealing with customer comments/ suggestions and complaints
  • At all times maintain levels of service
  • Liaise on with the Operations Manager to ensure all guests and client’s needs and requirements are being met
  • Liaise on with the Executive Chef and Food & Beverage Stores Manager to ensure all food and beverage arrangements and details are in order’s
  • Be flexible on last minute Bookings, changes or cancellations
  • Conduct Training – Time to time to make sure Banquet staff are well trained and there is effective communication within and with customers
  • Discipline Banquet staff when required so as to maintain discipline standards
  • Liaise with House Keeping on Linen requirements, public areas cleanliness etc
  • Liaise with Hotel Maintenance in case of any faults and etc
  • Liaise with Hotel Front of House in case of any In House guests, VIP guests, Government Officials etc

General Manager

American Embassy Recreation Association – AERA aka American Club
02.2008 - 04.2010
  • Planning and organizing the Cafeteria Operations and organizing off site catering events
  • Managing financial plans, records and controlling expenditure
  • Setting and achieving sales and profits targets
  • Accurately deal with financial areas – payable, suppliers payables and staff payroll
  • Hiring all permanent and part time staff – Recruiting, training and monitoring
  • Updating staff job description and employee evaluation reports
  • Maintain confidential records and files
  • Dealing with customer comments and complaints
  • Addressing problems and troubleshooting according to the policies
  • Supervise kitchen operations to run efficiently and practice food health and safety
  • Supervise maintenance of the AERA vans
  • Ensuring School Bus and transportation services are effective, and drivers are practicing Defensive/Safe Drive on the road by coaching them
  • Carrying out inspections of property and spot checks

Floor Manager

Calabash Restaurant (Hotel Sea Cliff)
11.2004 - 01.2008
  • Successfully performed all Restaurant related duties
  • Solving complaints once they appear and accepting suggestions
  • Organizing the levels of service and supervision of staff
  • Draw up the monthly duty roster and making manpower balance in shifts
  • Setting up an efficient reservation system
  • Discipline the Restaurant
  • Training Restaurant staff on Basics, Food and Beverage Knowledge, Healthy & Safety at work
  • To assist and support the proprietor in the execution of daily duties
  • Control Operations - Food & Bar
  • Undertake any other responsibilities as may be assigned from time to time by the proprietor

Full time - Food & Beverage Supervisor

Hotel Impala
04.2000 - 04.2004
  • Successfully performed all Restaurant related duties as a full-time employee
  • Discipline the Restaurant staff and ensure any misconduct/misbehaviors are reported immediately
  • Successfully assisted in Restaurant Staff Appraisal with the Food & Beverage Manager
  • Training Restaurant staff
  • To assist and support the Food & Beverage Manager in the execution of his duties
  • Performed Full Conference & Banquets Operations
  • Room service - Provide needs and make sure guests receive the wanted needs correctly and on time and checking records on daily shifts
  • Undertake any other responsibilities as may be assigned from time to time by the Management

Breakfast Manageress

Hotel SeaCliff
01.1998 - 01.1999
  • Performed all Breakfast duties in organizing and supervising the full operations during Breakfast
  • Discipline staff
  • Conduct Trainings – to maintain standards are maintained
  • Attend any special requests from the customers to make sure their early dining more pleasurable
  • Full operations – Room Service Department and that runs smoothly, accurately and on time
  • Maintaining food control and avoid wastages

Full-Time Head Waitress

Mkonge Hotel Ltd
01.1995 - 01.1996
  • Performed all Restaurant duties
  • Assist the Restaurant Manager
  • Assist drawing the duty roster
  • Make sure the Restaurant runs smoothly
  • Ensure the operations, events and conference break run smoothly and on time
  • Report any complaints to the Restaurant Manager
  • Assisting in full operations of the Restaurant

Full-Time Waitress

Brighton Metropole Hotel
11.1992 - 05.1994
  • Company Overview was a 4 STAR HOTEL
  • Performed all waiting staff duties assigned by the Head-Waiter
  • Successfully worked in Banquets/conferences lunches and Dinners, Wedding ceremonies
  • Performed any other duties assigned by the Conference Manager

Education

O’Level National Examination Certificate -

Iringa Girls Secondary School
01.1983

Certificate of Completion - Teaching Certificate

Marangu Teachers College
01.1986

Military Training Certificate -

National Service of Tanzania
01.1989

Skills

  • Training
  • Operations
  • Administration
  • Employee Issues

Personal Information

  • Date of Birth: 16th Nov 1965
  • Place of Birth: Tanga,Tanzania
  • Gender: Female
  • Nationality: Tanzanian

Languages

Swahili
Advanced
C1
English
Advanced
C1

Attributes

  • Self-motivated employee with well-developed task and Banquet skills combined with a flexible attitude towards work.
  • Strong team-player skills developed through my work associated with.
  • Good organizational skills developed in a variety of deadline orientated situations.
  • Get on well with people and especially guests- building good relationship with guests and colleagues at work.
  • Have good presentation skills combining sound analytical research and clear verbal explanation.
  • Always seek out for new responsibilities irrespective of reward and recognition.
  • Strive for quality in everything I do- that’s my greatest goal.

Awards

  • 1991, Trained in Hotel & Catering Management in Bournemouth, United Kingdom and achieved a BTEC Higher National Diploma Certificate.
  • Basic Food Hygiene Certificate from The Institution of Environmental Health Officers.
  • Wine & Spirit Education Trust Certificate.
  • City & Guilds of London Institute Certificate 707 (Food & Beverage service).
  • City & Guilds of London Institute Certificate 706 (Cookery for the Catering Industry).
  • Nederburg- The Wine Masters Certificate of accomplishment in Basic product knowledge and Introduction to Wines in South Africa.
  • Customer care course from Hotel & Tourism in Tanzania.
  • Microcomputer Applications from University of Dar-es-salaam. Successfully awarded a certificate covering MS Dos, Introduction to MS Windows, MS Word 2000, MS Excel, MS Access, and Internet & E-mail., 06/07/04 - 07/09/04
  • 05/05/08 - 05/12/08, Management training in Washington D.C.

Referees

  • Mr. Son Vengetsamy,

Position: Managing Director at Karambezi Cafe

E-mail: sonv@irc.co.tz

Mobile: +255 752 201 745


  • Marcus De Smidtfriye Dammone,

Position: Director of Operations at Grand Restaurant

Mobile: +255 746 103 533


  • Mr. Kevin Stander

Position: Board Director at Hotel SeaCliff

P.O. Box 3030, Dar es Salaam

E-mail: md@hotelseacliff.com

Mobile: +255 784 333 473 and +255 752 333 473

Timeline

Conference & Events (Banquet) Manager

Hanna International Restaurant – Sea Cliff Hotel
03.2011 - 10.2022

General Manager

American Embassy Recreation Association – AERA aka American Club
02.2008 - 04.2010

Floor Manager

Calabash Restaurant (Hotel Sea Cliff)
11.2004 - 01.2008

Full time - Food & Beverage Supervisor

Hotel Impala
04.2000 - 04.2004

Breakfast Manageress

Hotel SeaCliff
01.1998 - 01.1999

Full-Time Head Waitress

Mkonge Hotel Ltd
01.1995 - 01.1996

Full-Time Waitress

Brighton Metropole Hotel
11.1992 - 05.1994

O’Level National Examination Certificate -

Iringa Girls Secondary School

Certificate of Completion - Teaching Certificate

Marangu Teachers College

Military Training Certificate -

National Service of Tanzania
Grace Mtimavalye