Open To Work
Grace Mgasa
Dar Es Salaam
Summary
Logistics professional with robust background in optimizing supply chain systems and enhancing operational efficiency. Known for collaborative approach and consistent delivery of high-quality results. Skilled in inventory management and process improvement, while being adaptable to dynamic environments.
Overview
15
15
years of professional experience
Work History
Head of Logistics Operations – East Africa
ARIA COMMODITIES INTERNATIONAL LTD
09.2021 - Current
- To manage all inbound & outbound logistics.
- To ensure that all goods are transported to designated destinations in a very efficient manner.
- To oversee and monitor daily logistics operations.
- To plan worldwide cost-efficient means of delivery.
- Team management, performance review, training & coaching.
- To devise logistics solutions to all challenges encountered.
- To supervise warehouse general operations.
- To create and maintain professional relationship with customers, government officials and all stake holders.
- Working closely with plant managers to plan supply of goods & services.
- Increasing market shares together with the sales teams.
Head of Logistics Operations & Supply Chain
Unilever Tea Tanzania Ltd
08.2018 - 08.2021
- Manage all logistics and transportation activities of the company ranging from green leaf transportation from all estates to factories;
- Made tea transportation to port of departure as well as general supplies and machinery from abroad.
- Manage the tea sales and ensure company profitability.
- Lead general operations by ensuring that we have the required supplies on time for business continuity.
- Prepare, present, and develop strategy to achieve Monthly sales and logistics operations KPIs as well as general SOPs.
- Ensuring that company relationship with stake holders involved in my activities is good and well maintained.
- Manage export and import shipments to and from Tanzania.
- Manage the company central stores operations, ensure that all estates and factories are in good order in terms of supplies.
- Manage procurement and tendering processes to ensure that goods are sourced from right suppliers at affordable rates.
- Ensure that all suppliers have valid contracts and working permits as well as reinforcing use of Sage system/ ERP in all procurement activities.
Client Operations Manager – Soft Commodities
Bollore Transport & Logistics
06.2015 - 07.2018
- Manage all operations for export of local and transit soft commodities like Coffee, Tea, Cocoa and Pulses.
- Manage a team of 40 personnel ranging from customer service, yard operations, warehousing, and port operations.
- Manage a portfolio of 120 customers ranging from Key accounts to beginning businesses.
- Develop and maintain a consistent flow of information between Bollore and all customers.
- Conduct quarterly customer review meetings with all Customers to ensure that all customer-based logistics KPI’s are achieved.
- Ensure that all our shipping operations are conducted within the company QHSE standards as well as prevailing country customs Rules and regulations.
- Follow up to ensure the team updates the tracking systems and with relevant and real time data.
- Understand different export requirements and ensure that all documents received are correct and consistent to avoid any clearance delays.
- Preparing country shipping instruction and circulating it to other hinterland countries for proper documentation.
- Manage the department productivity and ensure we achieve our Monthly Gross margins.
- Prepare and present Monthly KPI report to top management.
- Follow up and ensure the department disbursements are in line with productivity.
Country Logistics Coordinator
Baker Hughes Eho T. Ltd
06.2013 - 06.2015
- Coordinate and supervise all BH related clearance and forwarding activities.
- Develop and maintain a consistent flow of information between BH and all clearance and forwarding agents.
- Conduct monthly client review meetings with all C & F to ensure that all logistics KPI’s are achieved.
- Ensure that all logistics operations are conducted within the company QHSE standards as well as prevailing country laws and regulations.
- Updating the tracking systems and SAP with relevant and real time data.
- Understand client logistics requirements and ensure that all documents received are correct and consistent in order to avoid any clearance delays.
- Preparing country shipping instruction and circulating it to other countries for proper documentation.
Customer Service Officer cum Mtwara Express coordinator
Bollore Africa Logistics T. Ltd
02.2012 - 05.2013
- Handling Import clearance for all Airfreight O & G clients.
- Providing Logistical support regarding local and international cargo movements for O & G clients.
- Handle all local O & G cargo movement from Airport/ Sea port to the field in Mtwara.
- Ensure on time delivery of the cargo.
- Keeping clients updated on all stages of the cargo as well as handling daily reports to the management and the clients.
- Conducting weekly meetings with clients to understand client needs and improving service quality to meet the customer demands.
- Monitor day-to-day operations including prioritization of resources and scheduling of personnel across multiple shifts and assignments.
Country Claims and Complaints Coordinator
DHL Express Tanzania Ltd
09.2011 - 02.2012
- Handling and resolving customer complaints.
- Tracing movement of parcels to and from Tanzania to ensure timely delivery of the parcels.
- Monitoring and evaluation of movement of parcels with regard to DHL standards and policies and reporting any inconveniences in parcel movement to the seniors and customers.
- Working in collaboration with stake holders i.e. Airlines, international DHL offices as well as state authorities and insurance companies to resolve customer claims.
- Recording every loss event and preparing loss reports.
- Investigate cargo discrepancy reported for undertaking a reliable immediate solution.
- Preparing reports for the management review on existing claims and complaints.
- Improving country tracing system to achieve higher resolution.
Service Point Customer Service Officer
DHL Express JMMALL service point
05.2011 - 08.2011
- All administrative matters and caring for internal and external customers.
- Receiving and banking day to day cash sales.
- Preparing daily sales report for the management.
- Liaise with operations unit to ensure that couriers collect cargo on from the service point on time to meet the flights schedule.
Education
M.A. - Political Science and Public Administration
University of Dar Es Salaam
Dar Es Salaam, TanzaniaSkills
- Project Logistics Planning
- Transportation & Freight Management
- Customs & Regulatory Compliance
- Vendor & Contractor Management
- Warehouse & Materials Management
- Risk Management & Safety
- Multi- site operations coordination
- Process improvement strategies
- Multi-unit operations supervision
- Budget & Cost control
- Microsoft Office Suite
- Quality Control
- Contract Management
- Contract review and recommendations
Accomplishments
- Started and successfully implemented service for Oil and Gas clients; Mtwara express which is improving our service levels and relationship with our clients and in the long run contributes to the company profit margin.
- Increased output by providing clear job descriptions, task allocation, job rotation and task-skill match; Spearheaded an employee engagement program including weekly meetings, trainings and development initiatives, thus increasing employees' output.
- Identified and acquired high-value clients for the organizations by providing sales leads and product marketing.
Timeline
Head of Logistics Operations – East Africa
ARIA COMMODITIES INTERNATIONAL LTD
09.2021 - Current
Head of Logistics Operations & Supply Chain
Unilever Tea Tanzania Ltd
08.2018 - 08.2021
Client Operations Manager – Soft Commodities
Bollore Transport & Logistics
06.2015 - 07.2018
Country Logistics Coordinator
Baker Hughes Eho T. Ltd
06.2013 - 06.2015
Customer Service Officer cum Mtwara Express coordinator
Bollore Africa Logistics T. Ltd
02.2012 - 05.2013
Country Claims and Complaints Coordinator
DHL Express Tanzania Ltd
09.2011 - 02.2012
Service Point Customer Service Officer
DHL Express JMMALL service point
05.2011 - 08.2011
M.A. - Political Science and Public Administration
University of Dar Es Salaam
Other Professional Duties
Research Consultant (part-time), University of Dar es Salaam, department of PS& PA, 2009-09-01 - Current, Collection of Data from different sources in the research area., Recruiting poll watchers for the research area., Training the poll watchers for the research work., Distribution of research material to the poll watchers., Preparing pay sheets and paying the poll watchers., Writing weekly report and final research report.