Grace Manda Mpogolo
Human Resources Management
Dar es Salaam
Summary
Dedicated HR Professional who puts "Human" in Human Resources. Over 20 years of HR experience, with a genuine passion for recruiting and retention; finding the perfect match and building a successful team! Highly effective at relationship building and promoting productive communication and coordination across organizations.
Overview
27
27
years of professional experience
Work History
Independent HR Consultant
Self Employed Services
Dar Es Salaam
08.2023 - Current
- Implemented diversity and inclusion initiatives that led to a more inclusive workplace culture attracting diverse talent pools.
- Developed customized training programs tailored to individual needs, boosting overall employee performance.
- Mentored junior HR professionals providing valuable insights into the field of human resource consultancy.
- Acted as an impartial mediator in disciplinary procedures ensuring fair outcomes for all parties involved.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Coordinated successful employee engagement events promoting team building and enhancing company culture values.
Director of Human Resources and Administration
Save the Children International
Tanzania ; Malawi ; Uganda
03.2021 - 06.2023
- Manage HR Department staff for achieving strategic goals of the organization
- Oversee all HR and administration functions to include recruiting, employee relations, benefits, security, training, travel logistics, It department, fleet management and office management just o mention a few
- Managed organizations HRIS to ensure quality and accurate reports for decision making
- Provide and manage full life cycle recruiting
- Work closely with hiring managers to determine requirements and create engaging position descriptions, understanding specific needs of the customer, the environment, while adhering to internal policy and labour law compliance, qualifications, and rates
- Generate specific candidate pool and pipeline through strategic advertising, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Leverage social media platforms and online job boards to advertise open positions and engage with potential candidates
- Partnered with senior leadership to establish and develop organization HR policies and procedures
- Advised, coached, and counseled managers and staff to comply with human resources policies, procedures, programs, and labor relations
- Monitored and handled employee claims involving performance-based and harassment incidents
- Recommended, initiated, and finalized HR actions regarding staff position management, compensation, and employment postings, hiring proposals, and new hire onboarding
- Provide customer service to employees, potential candidates, internal and external service suppliers
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
Independent HR Consultant
Self Employed Services
Dar Es Salaam
08.2017 - 02.2021
- Streamlined recruitment processes for improved efficiency, resulting in reduced time-to-fill rates.
- Spearheaded change management efforts during organizational restructuring periods, easing transitions for affected employees.
- Provided expert guidance on compliance issues, minimizing risks associated with labor laws and regulations.
- Mentored junior HR professionals providing valuable insights into the field of human resource consultancy.
- Established robust performance management systems that encouraged continuous improvement and career growth among employees.
- Facilitated conflict resolution initiatives between staff members, fostering a positive work environment.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
Director of HR and Administration
Population Services International
Dar Es Salaam
07.2013 - 06.2017
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Recruitment Manager ; Retail Expansion Project
Barclays Bank Tanzania
Dar Es Salaam, Tanzania
08.2007 - 09.2009
- Managed recruitment process for new branches throughout the country with a minimum of 8 staff plus 30 outdoor sales team members for sales growth
- Managed onboarding process for new staff and handed teams to respective branches upon completion of onboarding process
- Designed, developed, and implemented successful recruitment process to fill more than 1500 vacancies each year.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Facilitated training sessions for hiring managers on effective interview techniques, enhancing quality of candidate assessments.
- Coordinated with universities and professional associations to source early-career talent, building pipeline for future hiring needs.
- Managed high-volume recruitment campaigns for critical roles, ensuring timely placements without compromising on quality.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Reduced time-to-hire metrics by streamlining interview processes, enabling quicker decision-making and more responsive candidate experience.
- Implemented diversity and inclusion initiatives in recruitment practices, enriching company culture and expanding talent pool.
- Optimized onboarding processes by tailoring orientation programs specific to new hire roles, enhancing overall initial experiences with the company.
- Streamlined recruitment processes, resulting in more efficient candidate evaluation system by implementing advanced applicant tracking software.
- Managed performance based reward systems for outdoor sales team
Human Resources Generalist
Vodacom Tanzania Ltd
Dar Es Salam
02.2002 - 07.2007
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Ensured legal compliance by staying current with corporate and country regulations, reducing potential risks to the company.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Improved operational processes resulting in productivity increase in HR department.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coordinated company-wide events such as team building meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Implemented and supervised orientation procedures for new hires.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Collaborated with payroll to complete and upload pay data on monthly bases
- Facilitated criminal background check process for new hires.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Executive Selection Consultant
KPMG Tanzania
Dar Es Salaam, Tanzania
12.1999 - 01.2002
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Human Resources Officer
Akiba Commercial Bank
Dar Es Salaam, Tanzania
04.1997 - 11.1999
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Coordinated employee placements and administrative details.
- Participated in cross-functional projects aimed at improving overall organizational performance.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
MBA - Business Administration And Management
Maastricht School of Management/ESAMI
Arusha, Tanzania11.2007
Bachelor of Arts - Education
The University of Dar Es Salaam
Dar Es Salaam, Tanzania06.1996
Skills
- Relationship building is my super power
- Exceptional verbal and written communication in both English and Swahili language
- HR professional with a strong emphasis on recruiting and retention
- Creative , strategic thinker and problem solver
- Strong technical skills with an understanding of technical terms and concepts
- Proficient with MS Office 365 , Google Apps, HRIS
- Highly skilled at recruiting cleared talent
- Strong ethics and impeccable integrity
- Performance Management
- Payroll Management
- Human resources administration
- Organizational Development
- Succession Planning
- Diversity and Inclusion
- Labor agreements
- Budget Forecasting
- Occupational safety
- Job Analysis
- Employee Surveys
Affiliations
- HRSTA
- WHAT
Timeline
Independent HR Consultant
Self Employed Services
08.2023 - Current
Director of Human Resources and Administration
Save the Children International
03.2021 - 06.2023
Independent HR Consultant
Self Employed Services
08.2017 - 02.2021
Director of HR and Administration
Population Services International
07.2013 - 06.2017
Recruitment Manager ; Retail Expansion Project
Barclays Bank Tanzania
08.2007 - 09.2009
Human Resources Generalist
Vodacom Tanzania Ltd
02.2002 - 07.2007
Executive Selection Consultant
KPMG Tanzania
12.1999 - 01.2002
Human Resources Officer
Akiba Commercial Bank
04.1997 - 11.1999
MBA - Business Administration And Management
Maastricht School of Management/ESAMI
Bachelor of Arts - Education
The University of Dar Es Salaam