GRACE KINYAIYA
Dar Es Salaam
Summary
Dynamic professional with proven expertise in customer service and strong communication skills, honed at Wholesale Vendor and NSSF Headquarter. Excelled in resolving high-stress disputes, enhancing customer loyalty, and streamlining data entry processes. Proficient in Microsoft Office, demonstrating critical thinking and problem-solving abilities to achieve business objectives. And also fast learning and easy adaptability are my core strengths which enhance in easily blending to new environment
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wholesale Vendor
01.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collecting cash from customers
Intern
NSSF Headquarter
06.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Experience in team working and strong communication skills
Education
Bachelor of Accounting -
Institute Of Finance Management (IFM)
Dar Es Salaam, Tanzania12-2023
Skills
- Customer service
- Strong communication skills
- Microsoft words and excel
- Active listening
- Problem resolution
- Critical thinking
Hobbies
Creative writing
Language learning
Sports
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Intern
NSSF Headquarter
06.2022 - 12.2022
Customer Service Representative
Wholesale Vendor
01.2021 - 12.2024
Bachelor of Accounting -
Institute Of Finance Management (IFM)
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