Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
GOODLUCK  MTWALE

GOODLUCK MTWALE

Dar Es Salaam

Summary

High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures.

Overview

7
7
years of professional experience

Work History

Cleaning Supervisor

DODOMA hotel
Dodoma , Tanzania
01.2021 - 01.2023
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Managed laundry sorting, washing, drying, and ironing.

Cleaning Supervisor

Hotel kitemba
Dodoma
02.2016 - 02.2019
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Explained goals and expectations required of trainees.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Managed team of employees, daily progress reports and overall project planning.
  • Scheduled routine deep cleans for specific areas within the facility according to established guidelines.

Education

High School Diploma -

DCT Jubilee High School
Dodoma
10-2013

Skills

  • Team management
  • Employee training
  • Performance evaluation
  • Quality assurance
  • Work schedule coordination
  • Quality assurance controls

Languages

English
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1

Timeline

Cleaning Supervisor

DODOMA hotel
01.2021 - 01.2023

Cleaning Supervisor

Hotel kitemba
02.2016 - 02.2019

High School Diploma -

DCT Jubilee High School
GOODLUCK MTWALE