Overview
Work History
Education
Skills
Timeline

Goodluck Mashauri

Project manager
Arusha

Overview

19
19
years of professional experience

Work History

Project Manager

Gs.Tanzani
Arusha, Tanzania
02.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Lodge Manager

Lemala Camps& Lodges
12.2018 - 05.2023
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
  • Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
  • Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
  • Spearheaded sustainability initiatives, reducing the lodge''s environmental impact and promoting eco-friendly practices among staff and guests alike.
  • Developed innovative revenue-generating programs, increasing overall profitability of the lodge.
  • Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.
  • Conducted thorough analysis of market trends to inform pricing strategies and promotional offers.
  • Achieved higher occupancy rates with targeted marketing campaigns and strategic partnerships.
  • Implemented cost-saving initiatives in various departments without compromising service quality or guest experience.
  • Monitored financial performance closely to make data-driven decisions on operational adjustments as necessary to meet business objectives.
  • Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Camp Manager

Angata Camps
05.2016 - 11.2018

Asstatant Operation Manager

Planet Lodge
06.2014 - 06.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

F&B Supervisor

Out Post Lodge
02.2009 - 11.2012
  • Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
  • Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
  • Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
  • Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
  • Assisted in menu development, incorporating guest feedback to design appealing options that catered to diverse dietary preferences.
  • Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
  • Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
  • Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
  • Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
  • Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.

Bartender

Elewana Africa
01.2005 - 08.2008
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Diploma - Diploma in Business Management

Arusha Institute of Accountancy, Arusha
12.2013

Certificate - Hotel Management

Tropical Centre Institute , Arusha
2004

Secondary Education - Sience

Madiven Sec School, Kilimanjaro
2001

Skills

  • Menu development
  • Maintenance Coordination
  • Guest Relations Management
  • Reservation Management
  • Customer Service
  • Teamwork and Leadership
  • Computer Skills
  • Front Desk Operations
  • Decision-Making
  • Guest experiences
  • Hotel operations
  • Food and Beverage Operations
  • Flexible Schedule
  • Room Inspections
  • Inventory Management
  • Shift Scheduling
  • Expense Reports
  • Budget Implementation

Timeline

Project Manager - Gs.Tanzani
02.2023 - Current
Lodge Manager - Lemala Camps& Lodges
12.2018 - 05.2023
Camp Manager - Angata Camps
05.2016 - 11.2018
Asstatant Operation Manager - Planet Lodge
06.2014 - 06.2016
F&B Supervisor - Out Post Lodge
02.2009 - 11.2012
Bartender - Elewana Africa
01.2005 - 08.2008
Arusha Institute of Accountancy - Diploma, Diploma in Business Management
Tropical Centre Institute - Certificate , Hotel Management
Madiven Sec School - Secondary Education, Sience

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Goodluck MashauriProject manager