Goodluck Kusekwa
Dar Es Salaam
Summary
Accomplished Senior Business System Analyst at e-Government Authority, adept at streamlining workflows and enhancing system accuracy. Expert in technical documentation and systems analysis, I successfully reduced resolution time through effective cross-team coordination and developed data models that cut costs significantly. Proven ability to lead projects and drive efficiency in complex environments.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Senior Business System Analyst
e-Government Authority
Dar es Salaam
05.2022 - Current
- In my role as a Senior Business System Analyst at the Government of Tanzania, I streamlined workflow by developing system requirements documents and use cases, collected user feedback for more efficient bug fixes, and reduced resolution time by coordinating between teams.
- Developed system requirements documents and use cases to streamline workflow.
- Conducted user surveys and collected feedback for more efficient bug fixes.
- Coordinated between multiple teams to reduce resolution time.
- Developed process maps to visualize and streamline operational workflows.
- Collaborated with IT teams to ensure system integration and data accuracy.
- Led cross-functional teams in implementing new software solutions effectively.
- Acted as a liaison between business units and technology teams when needed.
- Designed new computer programs by analyzing requirements and constructing workflow charts and diagrams.
- Prepared technical reports by summarizing, collecting and analyzing trends.
- Designed system architecture diagrams to illustrate the flow of data between applications.
- Monitored system performance and troubleshoot issues reported by users or stakeholders.
- Generated ad hoc reports based on customer requests using reporting tools like Tableau.
Business System Analyst
e-Government Authority
Dar es Salaam
02.2020 - 05.2022
- Developed system requirements documents and use cases to streamline workflow and enhance system accuracy.
- Conducted user surveys and feedback collection to create user stories for efficient bug fixes and feature requests.
- Coordinated between multiple teams to reduce resolution time, and improve overall system performance.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Analyzed business processes to identify areas for improvement and efficiency.
- Facilitated training sessions for users on new systems and software updates.
- Developed and maintained documentation for system specifications and user guides.
- Coordinated cross-functional teams to implement technology solutions effectively.
- Evaluated software applications to ensure they meet government standards and needs.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Mapped industry standard design patterns to existing code base to derive component architecture model of system.
- Prepared and presented technical proposals for clients.
- Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
- Consulted with internal teams to develop recommendations on how to better utilize current systems.
Junior Business System Analyst
e-Government Authority
Tanzania
02.2016 - 02.2020
- Developed system requirements documents and use cases to improve accuracy in system transactions.
- Generated data models for database relationships, reducing costs by 60%.
- Conducted surveys to understand user needs, and create user stories for efficient bug fixes and feature requests.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Designed procedures for data migration between different platforms and systems.
- Identified potential risks associated with implementing new systems or updates.
- Developed strategies for collecting customer feedback about system usability.
- Analyzed business processes to identify improvement areas within government operations.
Education
Bachelor's Degree - Electronics and Communication Engineering
St. Joseph University in Tanzania
Tanzania09-2015
Skills
- Technical documentation
- Microservices architecture
- Project management
- Business intelligence tools
- System architecture
- CI/CD - GitLab, GitLab Runner, Docker Registry, Docker Compose, Docker Swarm, Kubernetes
- Backend developer - Java Spring Boot, Python Flask/Django, Nodejs Express
- Data modeling
- Systems analysis
- Business process modeling
- SQL proficiency
Certification
- Google Project Management Certificate
- Python project for AI and application development
- Data science foundations: fundamentals
- Application development using microservices and serverless
- Business analysis for project managers
- Google Data Analytics Certificate
- Software architecture: domain-driven design
- Application development using microservices and serverless
- Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate
Languages
English
First Language
Swahili
Proficient (C2)
C2
Timeline
Senior Business System Analyst
e-Government Authority
05.2022 - Current
Business System Analyst
e-Government Authority
02.2020 - 05.2022
Junior Business System Analyst
e-Government Authority
02.2016 - 02.2020
Bachelor's Degree - Electronics and Communication Engineering
St. Joseph University in Tanzania
References
References available upon request.
Selected Project Experience
Enterprise Resource Management Suite (ERP) — eGA
Roles: Business Analyst · Systems Analyst · Support Engineer
Tech Stack: Spring Boot, Angular, PostgreSQL, Kubernetes, Jenkins
Scope: Planning, Budgeting, Accounting, Procurement, HRM, Project & Task Management, Performance Management
- Led end-to-end requirements for 7+ ERP modules; produced BRDs/SRS, BPMN/UML flows, user stories, and acceptance criteria.
- Mapped legacy processes to streamlined workflows and automated approvals, reducing monthly financial close by 30% and procurement cycle time by 56%.
- Partnered with Finance, HR, and Operations to design controls, audit trails, and RBAC; improved policy compliance and traceability.
- Coordinated UAT across 6 departments; delivered training and playbooks, lifting adoption to 90% within 13 months.
- Resolved L2/L3 incidents and drove RCA/knowledge base, improving SLA compliance from 30% → 74% and reducing repeat tickets by 47%.
Keywords: ERP · BPMN/UML · BRD/SRS · RACI · RBAC · Audit & Compliance · UAT · SLA · SQL/Reporting · Change Management
Roles: Business Analyst · Systems Analyst · Support Engineer · Seasonal Developer
Tech Stack: Spring Boot, Angular, PostgreSQL, Kubernetes, GitLab Runner
Scope: Integrated platform for marine operations and customs processes
- Designed processes for vessel clearance, manifest submission, duty/tariff assessment, inspections, and fee collection.
- Defined data models and API specs to connect port authority, customs, immigration, and maritime registry via single-point submission.
- Implemented risk-profiling and status dashboards across agencies, cutting average clearance TAT by 83%.
- Built enhancements (validation rules, queueing, reporting) and optimized queries, reducing page load times by 20%.
- Led rollout support and training for frontline officers and shipping agents; increased first-time-right submissions by 74%.
Keywords: Single Window · Trade Facilitation · Inter-Agency Integration · API Design · Data Modeling · Risk Profiling · Process Re-engineering · Incident Management
Roles: Business Analyst · Systems Analyst · DevOps Engineer · Seasonal Developer
Tech Stack: Spring Boot, Angular, PostgreSQL, Kubernetes, GitLab Runner, Docker (dev), MongoDB, BIRT, JasperReports
Scope: Low-code workflow engine with plugins and a service bus for cross-government integrations
- Productized configurable workflows (forms builder, rules engine, SLA timers, escalations) to digitize permits, licenses, and approvals.
- Authored platform architecture, integration patterns, and plugin guidelines for identity, registries, messaging, and payment connectors.
- Standardized process KPIs/SLAs with analytics to surface bottlenecks; improved time-to-decision by 40%.
- Containerized services and set up CI/CD, automated testing, and observability (logs/metrics/alerts), increasing release frequency by 69% and reducing rollbacks by 93%.
- Built plugins and API endpoints for new workflows; reduced new-agency onboarding from 4 weeks to 14 days.
Keywords: Workflow Automation · Low-Code · Service Bus · Plugin Architecture · CI/CD · Containerization · Observability · Platform Engineering · GovTech
References
References available upon request.
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