GODWIN MASSAWE
DAR ES SALAAM
Summary
Experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment which can either be software or hardware related. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Rivertrees Country Inn
Arusha
05.2024 - Current
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
- Assisted colleagues with complex IT problems or inquiries.
- Maintained an inventory of all IT equipment in the organization.
- Responded promptly to service requests from staff members.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Deployed new versions of operating systems across multiple platforms.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Performed regular backups of critical data stored on servers using backup software solutions.
- Managed server infrastructure, ensuring high availability and optimal performance.
IT Specialist
PILIPILI HOTELS
ZANZIBAR
04.2021 - 03.2022
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Created user accounts, set up permissions, and monitored system security.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Provided guidance on best practices for using technology resources securely.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Trained end users on how to use new systems and technologies effectively.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Provided technical support for users experiencing hardware or software issues.
- Monitored network performance and identified areas for improvement.
Assistant Sound Engineer
GOLDEN MEDIA POLSKA
ZANZIBAR
01.2021 - 04.2021
- Performed basic repairs on malfunctioning audio equipment components.
- Ran tests on microphones, speakers, amplifiers, and other sound systems components.
- Assisted with setting up and operating sound equipment for live events.
- Monitored audio levels to ensure quality sound output.
- Maintained records of all audio equipment maintenance activities.
- Troubleshot technical issues related to sound equipment malfunctions.
- Adjusted the volume of instruments and vocalists during performances.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Regulated volume levels and sound quality during recording sessions and used professional field mixers.
Internship Student
SECURITY GROUP AFRICA
DARESSALAAM
08.2016 - 07.2020
- Worked well in team environment as well as independently.
- Reviewed CCTV footage as needed for security purposes or incident investigations.
- Installed, configured and maintained access control systems such as card readers, door locks and CCTV surveillance cameras.
- Provided technical support to end users related to access control systems and hardware components.
- Installed alarm systems in residential and commercial buildings.
- Troubleshot system malfunctions and determined necessary repairs or replacements.
- Maintained accurate documentation of all work performed on each job site.
- Confirmed completion of jobs through testing procedures prior to turning over sites to customers.
Education
Bachelor of Science - Computer Engineering Technology
UNIVERSITY OF DARESSALAAM
Dar Es Salaam, Tanzania07.2020
High School Diploma -
ST.MATHEWS HIGH SCHOOL
Dar Es Salaam,Tanzania05.2014
Certificate Of Secondary Education -
TUSIIME SECONDARY SCHOOL
Dar Es Salaam, Tanzania11.2011
Skills
- System Upgrades
- Technical Reporting
- Application Support
- Technical Issue Analysis
- Project Implementation
- Software Implementation
- Troubleshooting and Diagnostics
- Technical Support
- Performance Testing
- Server Administrator
- Access control systems
- CCTV installation
- Data backup
Languages
Swahili
First Language
English
Proficient
C2
HOBBIES
- Swimming
- Music
- Soccer
REFEREES
- Joan Massawe,
Vodacom Tanzania,
Dar es salaam,Tanzania
+255 754 711 514
- Godfrey Lutare,
Security Group Africa,
Dar es salaam,Tanzania
+255 785 110 939
Timeline
IT Support Specialist
Rivertrees Country Inn
05.2024 - Current
IT Specialist
PILIPILI HOTELS
04.2021 - 03.2022
Assistant Sound Engineer
GOLDEN MEDIA POLSKA
01.2021 - 04.2021
Internship Student
SECURITY GROUP AFRICA
08.2016 - 07.2020
Bachelor of Science - Computer Engineering Technology
UNIVERSITY OF DARESSALAAM
High School Diploma -
ST.MATHEWS HIGH SCHOOL
Certificate Of Secondary Education -
TUSIIME SECONDARY SCHOOL
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