GODELIVA ALEX MUNKANGO
DODOMA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GENO SERVICES
12.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Agent
PCCI TANZANIA
01.2017 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - EDUCATION
UNIVERSITY OF DAR ES SALAAM
DAR ES SALAAM, TANZANIA11.2015
No Degree - HIGH SCHOOL
ASHIRA GIRLS HIGH SCHOOL
KILIMANJARO, TANZANIA02.2012
No Degree - SECONDARY SCHOOL
MAJI YA CHAI HIGH SCHOOL
ARUSHA TANZANIA11.2009
Skills
- Retail Sales Customer Service
- Quality Assurance Controls
- Prioritization
- Problem-Solving Ability
- Computer Proficiency
- Staff Training
- Team Development
- Customer Retention Strategies
- Administrative Support
- Brand Representation
- Calm and Professional Under Pressure
- Data Evaluation
REFEREES
Said Idd
Territory manager, Northern Zone
HONORA TANZANIA PLC
+255658123479
said.idd@tigo.co.tz
Agatha Kalesu
Human Resource Officer
Benjamin Mkapa Hospital, Dodoma
+255758920299
agathakalesu@yahoo.com
Reuben Ndimbo
Assistant Lecturer
University of Dar es salaam
+255715436350
ndimbomc@gmail.com
Timeline
Customer Service Representative
GENO SERVICES
12.2020 - Current
Customer Service Agent
PCCI TANZANIA
01.2017 - 11.2020
Bachelor of Arts - EDUCATION
UNIVERSITY OF DAR ES SALAAM
No Degree - HIGH SCHOOL
ASHIRA GIRLS HIGH SCHOOL
No Degree - SECONDARY SCHOOL
MAJI YA CHAI HIGH SCHOOL
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