Glory Michael Kijangwa
Tanga,Tanzania
Summary
Results-driven professional with over 4 years and 8 months of progressive experience in Quality Assurance, Internal Control, Customer Experience, Administration, Sales & Marketing, and Communications. Demonstrated success in implementing quality management systems, strengthening internal controls, conducting audits, improving operational efficiency, and enhancing customer satisfaction. Proven ability to streamline business processes, ensure compliance, lead cross-functional initiatives, and build strong client relationships. Possesses excellent analytical, communication, problem-solving, and organizational skills, with a strong commitment to operational excellence and continuous improvement.
Overview
12
12
years of post-secondary education
6
6
years of professional experience
Work History
Quality Assurance Officer
Jema Africa Limited
Mwanza, Tanzania
11.2024 - 06.2026
- Successfully managed operations across multiple departments, ensuring full compliance with company policies, procedures, and regulatory requirements.
- Implemented and enforced key policies, procedures, and internal controls to strengthen governance and streamline operations.
- Monitored adherence to company policies, procedures, and internal controls across all departments.
- Conducted periodic internal audits and prepared detailed reports for management.
- Identified internal control weaknesses and proposed corrective actions.
- Improved service delivery by proactively addressing issues that could have led to customer complaints, increasing customer satisfaction and retention.
- Strengthened client relationships through proactive engagement, fostering loyalty and long-term satisfaction.
- Contributed to business growth by streamlining processes, improving service quality, and enhancing operational efficiency.
- Standardized workflows and operational processes, improving efficiency and consistency across teams.
- Designed and introduced structured reporting formats, enhancing accuracy, transparency, and timely decision-making.
- Identified operational gaps and resolved business challenges, resulting in improved productivity and overall performance.
- Supported risk management activities and contributed to business continuity planning.
- Utilized customer feedback to refine services, ensuring alignment with client needs and fostering long-term partnerships.
- Monitored day-to-day operations to ensure products and services met established quality standards.
- Implemented internal quality assurance review processes, checklists, and documentation systems.
- Conducted inspections, assessments, and quality control checks on products, services, and deliverables.
- Provided training and raised staff awareness on quality assurance, compliance requirements, and best practices.
- Collaborated with department heads to resolve quality issues and improve operational workflows.
- Analyzed operational data and performance trends to support management decisions and drive continuous process improvement.
Personal Secretary
Jema Africa Limited
Mwanza, Tanzania
09.2023 - 01.2024
- Enhanced departmental effectiveness by providing comprehensive information management and administrative support.
- Organized workflow by reviewing and routing correspondence, collecting information, and initiating telecommunications.
- Produced accurate information by transcribing, formatting, entering, and editing documents.
- Coordinated departmental schedules by maintaining calendars and arranging meetings, conferences, teleconferences, and travel logistics.
- Facilitated customer interactions by greeting visitors and responding to inquiries in person, by telephone, and via email.
- Prepared essential administrative documents, including reports, invoices, correspondence, and meeting minutes.
- Maintained organized filing systems and documentation to ensure efficient record management and retrieval.
- Coordinated procurement activities and liaised with suppliers to maintain adequate stock levels and ensure timely delivery of supplies.
Sales and Marketing Officer
Kaspa Technologies Ltd
Dar es Salaam, Tanzania
01.2023 - 06.2023
- Identified and implemented effective sales strategies to achieve targets and improve negotiation outcomes.
- Developed and applied innovative selling techniques to increase product sales and maximize business opportunities.
- Coordinated and participated in marketing campaigns, promotional activities, and events to increase product awareness and customer engagement.
- Developed and maintained strong, long-term relationships with customers to enhance satisfaction and loyalty.
- Conducted market research to identify promotional opportunities, customer needs, and business growth prospects.
- Coordinated marketing initiatives to strengthen brand visibility and enhance product recognition.
- Developed and executed sales strategies that contributed to individual and team performance objectives.
- Ensured marketing operations aligned with management objectives and successfully achieved established business goals.
- Prepared weekly, monthly, and annual sales and marketing performance reports for management.
- Coordinated multi-channel sales campaigns to increase customer engagement and drive revenue growth.
- Analyzed sales performance data to support strategic decision-making and optimize marketing initiatives.
- Maintained accurate records of sales activities, including customer interactions, orders, and revenue generated.
Sales and Marketing Officer
Ungana Enterprise Company Limited
Kibaha, Tanzania
06.2022 - 11.2022
- Delivered exceptional customer service by ensuring timely access to relevant information.
- Created a plan for gaining customer attention and maintained good communication with the customer.
- Demonstrated products and services available to the client.
- Developed strategies to effectively sell products to target customers and engage diverse audiences during challenging situations.
- Provided superior customer service by making information readily available.
- Designed and implemented a customer engagement plan to capture attention and foster ongoing communication.
- Addressed customer complaints by identifying issues and providing solutions. initiated by the customer to the management.
Cashier/Receptionist
Ungana Enterprises Limited Company
Kibaha, Tanzania
11.2021 - 05.2022
- Collected payments through cash, check, and change, ensuring accurate transactions for customers.
- Provide a positive customer experience with fair, friendly, and courteous service.
- Recorded sales transactions accurately and issued receipts to customers. that were bought from the company and provided the receipt to the customer after purchasing the items.
- Verified credit acceptance by reviewing and recording business identification and customer names, finalizing transactions in the credit system.
- Reconciled cash drawer by counting cash and verifying against sales records. Withdrew by counting the money at hand and the end of the sales after finishing the work shift.
- Maintain a safe and clean working environment by following procedures, rules, and regulations.
- Managed a high volume of incoming calls daily to address customer inquiries. daily to resolve customer issues and payments.
- Created a financial budget outlining adjustments for the organization.
- Assisted in managing employee allowances to ensure accurate monthly payments. at the end of the month, certified by the Chief Director.
- Prepared and sent daily, weekly, and monthly reports initiated by sales department to support operational insights.
Communication Officer
Kanga Adventure Tour Company
Mwanza, Tanzania
10.2020 - 06.2021
- Collaborated with management to implement effective communication strategies.
- Assessed effectiveness of communication channels and proposed targeted improvements.
- Worked with management to implement communication strategies.
- Coordinated with editors to ensure timely updates of website content.
- Assisted in marketing outreach activities using social media networks.
- Developed a comprehensive budget for company events and initiatives. for the company events, projects, and initiatives with a sponsor.
Education
Bachelor of Arts - Mass Communication
St. Augustine University
MwanzaAdvanced Certificate of Secondary Education (ASCEE) -
Usangi Day Secondary School
Kilimanjaro, Tanzania 09.2016 - 05.2018
Certificate of Secondary Education Examination (CSEE) -
Usambara Girls Secondary School
Korongwe, Tanzania 01.2012 - 11.2015
Certificate of Primary Education -
Popatlal Tanga English Medium Primary School
Tanga, Tanzania 01.2005 - 11.2011
Skills
- MS Office
- Quality assurance
- Compliance management
- Risk assessment
- Quality control
Languages
- Kiswahili, Very good - C2 Level
- English, Very good - C2 Level
Hobbies and Interests
- Kiswahili, Very good - C2 Level
- English, Very good - C2 Level
Personal Information
- Kiswahili, Very good - C2 Level
- English, Very good - C2 Level
Training Conferences Attended
- Kiswahili, Very good - C2 Level
- English, Very good - C2 Level
Languages
Swahili
First Language
English
Advanced
C1
Timeline
Quality Assurance Officer
Jema Africa Limited
11.2024 - 06.2026
Personal Secretary
Jema Africa Limited
09.2023 - 01.2024
Sales and Marketing Officer
Kaspa Technologies Ltd
01.2023 - 06.2023
Sales and Marketing Officer
Ungana Enterprise Company Limited
06.2022 - 11.2022
Cashier/Receptionist
Ungana Enterprises Limited Company
11.2021 - 05.2022
Communication Officer
Kanga Adventure Tour Company
10.2020 - 06.2021
Advanced Certificate of Secondary Education (ASCEE) -
Usangi Day Secondary School
09.2016 - 05.2018
Certificate of Secondary Education Examination (CSEE) -
Usambara Girls Secondary School
01.2012 - 11.2015
Certificate of Primary Education -
Popatlal Tanga English Medium Primary School
01.2005 - 11.2011
Bachelor of Arts - Mass Communication
St. Augustine University