JAMILA ENOCK MSYALISHA
Summary
Friendly and enthusiastic with 3 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent the establishment with a friendly, professional demeanor at all times.
Overview
6
6
years of professional experience
Work History
Customer Champion/Pump Attendant
Puma Msamvu Station
01.2023 - Current
- Greet and assist customers
- Operate fuel pumps and fill vehicle tanks with gasoline or diesel fuel
- Collect payments from customers and provide receipts
- Making changes or charging purchases to customers' credit cards or accounts
- Check oil levels, wash windshields, and replace windshield wipers if needed
- Answer questions and provide directions if needed
- Perform routine cleaning and upkeep of the fuel station
- Exhibit an ability to get along with others
- Practice punctual and reliable attendance
- Perform other duties as assigned.
Fuel Station Manager
Mtweve Oil MT OIL
01.2022 - 01.2022
- Has full responsibility and accountability for all site operations including sales, stocks, forecourt staff, safety, and controls
- Leads, motivates, supervises, and provides support to the service station in all daily service station operations
- Daily cash up and banking for the site
- Monitors and benchmarks the site and shift volumes and pricing against competition in the trade area
- Promotes and enforces safe practices on the site in line with the Company's Health Safety, Security and Environment HSSE Policy
- Enforces and ensures compliance with Standard Operation Procedures SOPs) and company policies
- Monitors and supervises individual and team performance to meet fuel and lubricant sales volume targets
- Monitors, reports and supervises staff to ensure that staff is disciplined in the execution of their duties including but not limited to customer service, grooming, attendance, overtime, and leave
- Stock management - manages site stock and product quality including product receipts, dips, and stock losses
- Compiles and submits accurate and complete reports on site performance and transactions including but not limited to sales, stocks, and banking
- Trains and coaches' attendants in all aspects of site operations including but not limited to customer service, receiving products, service station safety, and retail standards
- Controls all product losses to within allowable variances
- Variances outside of allowable limits or that cannot be explained shall be for the Site Manager's account
- Monitors controls and reviews records of all cash, coupon, and card sales and enforces cash drop limits as defined by the company
- Engages with customers and maintains the highest level of customer service on the forecourt.
Fuel Station Supervisor
Mtweve Oil MT OIL
01.2021 - 12.2021
- Assist the Site Managers in different types of negotiations, with administrative problems generated by the commercial relationships with the clients and prospects, by giving them guidelines and instructions
- Execute with the Site Managers, field visits to clients and prospects to guarantee sales goals
- Review and follow up daily sales and visits to clients/prospects reports and estimate reports
- Organize and have weekly meetings with Site Managers, to collect information on the different weekly activities, providing them with generalities of the business/market, important news, new policies and regulations, and giving priorities to different tasks
- Plan and organize business trips of the Site/Territory Managers, in a way to favor effective coverage of the commercial territories
- Supervise fieldwork done by each of the Forecourt Attendants
- Discuss and elaborate action plans, modifying tactics and/or strategies in the investment program and minor expenses, to promote an increase of sales
- Elaborate reports and required statistics
- Review and update the profitable margins
- Supervise all the Forecourt Attendants in the implementation and execution of commercialization strategies
- Supervise the execution of specific tactics in the marketing area
- Supervised and managed control of different assigned and negotiated prices with different clients
- Discounts, recharges, etc.)
- Supervision and management control of pending accounts of clients According to % limit)
- Consolidate the sales information, CAPEX, gross margins, EBITDA, and site classification to elaborate all reports required
- Follow up on the site classification network to identify main, strong secondary, and secondary sites.
Education
Certificate of human resources management -
Institute of Social Work
Dar es Salaam, Tanzania01.2018
Certificate of Secondary School -
Simbega Secondary School
Mbeya, Tanzania01.2015
Skills
- Customer Service
- Working hard
- Team work
- Customer Complaints
- Problem solving
- Listening
- Vehicle Oil top up
- Vehicle Air Pressure Support
- Customer Vehicles Windscreen Wash
Accomplishments
- Increased Station Fuel Sales by 10%
- Increased Customer satisfaction level
- Maintained station hygiene
- Managed customer complaints
- Increased Station Lubricant Sales by 5%
Languages
English
Swahili
My Time
- Boost Sales
- Improve Customer Service
- Improve Station hygiene
- Ensure Compliance to health & safety
Passions
- Singing
- Tree planting - Conserving the environment
- Reading books
Training
Retail Onboarding Program - Site Staff
Timeline
Customer Champion/Pump Attendant
Puma Msamvu Station
01.2023 - Current
Fuel Station Manager
Mtweve Oil MT OIL
01.2022 - 01.2022
Fuel Station Supervisor
Mtweve Oil MT OIL
01.2021 - 12.2021
Certificate of human resources management -
Institute of Social Work
Certificate of Secondary School -
Simbega Secondary School