GLORY MAGANGA
DAR ES SALAAM
Overview
3
3
years of professional experience
Work History
Receptionist
UBC NEWHOPE STUDYOVERSEAS
DAR ES SALAAM
06.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Managed company database and ensured the accuracy of contact information.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Credit Officer
DAWASCO SACCOS LIMITED
DAR ES SALAAM
07.2022 - 05.2024
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Assessed the impact of new products or services on current credit policies.
- Monitored customer account activity to identify any potential risks or issues.
- Investigated customer complaints regarding billing errors or other discrepancies.
- Provided guidance and advice on credit management practices to internal stakeholders.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Answered incoming inquiries to discuss credit report information with subscribers.
Education
Some College (No Degree) - MICROFINANCE MANAGEMENT
MOSHI CO-OPERATIVE UNIVERSITY (MoCU)
TANZANIA06-2022
Skills
- Project Coordination
- Travel Coordination
- Data Entry
- Administrative Support
- Office Management
- Scheduling
- File Management
- Information Protection
- Document Control
- Travel Planning
Languages
English
First Language
English
Intermediate (B1)
B1
Afrikaans
Proficient (C2)
C2
Timeline
Receptionist
UBC NEWHOPE STUDYOVERSEAS
06.2024 - Current
Credit Officer
DAWASCO SACCOS LIMITED
07.2022 - 05.2024
Some College (No Degree) - MICROFINANCE MANAGEMENT
MOSHI CO-OPERATIVE UNIVERSITY (MoCU)