GLORY Lameck
Dar Es Salaam
Summary
Dynamic professional with a proven track record at Erolink and the National Bureau of Statistics, excelling in effective communication and MS Office proficiency. Demonstrated ability to enhance customer service through innovative solutions and critical thinking, significantly improving data collection accuracy. Skilled in fostering team collaboration while committed to continuous learning and development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Erolink
Dar Es Salaam, Tanzania
07.2024 - 01.2025
- Gathering and maintaining customer service data from various sources, mostly customer feedback from services used.
- Answering calls, and providing information about products, services, policies, and procedures.
- Issue resolution through troubleshooting customer problems, whether they are product-related, service-related, or technical.
- Processing orders and requests by handling and updating customer accounts, and ensuring accurate records and interactions.
- Providing product knowledge by educating customers on product features, usage, benefits, and recommending products and services that may meet customers' needs.
Data Collector Enumerator
National Bureau of Statistics
Dodoma, Tanzania
08.2022 - 10.2022
- Conducted interviews, surveys, or observations to collect data directly from individuals by using digital questionnaires through efficient communication.
- Cross-checked data entries to eliminate errors, and ensure consistency.
- Entered the collected data accurately and efficiently into the database for further analysis.
- Collaborated with team members, managers, and stakeholders to provide updates on data collection progress and any potential challenges.
- Ensured data privacy and confidentiality, especially when dealing with sensitive or personally identifiable information.
Practical Trainee
Tanzania Revenue Authority
Dodoma, Tanzania
07.2021 - 10.2021
- Conducted in depth research and analysis on tax related issues, economic trends and tax payer behaviour. This included analyzing tax data, economic indicators, and relevant statistics to identify patterns and trends.
- Assisted in the development and implementation of the TRA's strategic plans and policies to achieve revenue targets and improve tax administration effectiveness.
- Evaluated existing tax policies and proposed recommendations for improvements, taking into account economic impact, revenue implications, and taxpayer compliance.
- Used historical data and economic indicators to forecast tax revenue and project future revenue trends for budgeting and financial planning.
Education
Bachelor Degree in Official Statistics
EASTERN AFRICA STATISTICAL TRAINING CENTRE
Dar Es Salaam12-2023
(ACSEE)
ASHIRA GIRLS SECONDARY SCHOOL
Moshi-kilimanjaro12-2023
(CSEE)
GEITA ADVENTIST SECONDARY SCHOOL
Geita-Tanzania11-2015
Skills
- Effective communication
- Excellent written and spoken English
- Team working and strong collaborative skills
- Critical thinking and good analytical skills
- proficiency in MS office packages(word, ppt and excel)
- Negotiable skills
- Innovative and Creative
- Learning and continuous development
Languages
Swahili
First Language
English
Intermediate (B1)
B1
Affiliations
- Reading books and learning new things has been my great interest.
- Volunteering to community associations and projects. eg charity.
- Travelling and exploring different places.
Accomplishments
- Awarded the Military Training Service Certificate in 2018.
- Awarded customer obsession prize,as this determine how customers can be satisfied with the service and products provided by the company.
References
References available upon request.
Timeline
Customer Service Representative
Erolink
07.2024 - 01.2025
Data Collector Enumerator
National Bureau of Statistics
08.2022 - 10.2022
Practical Trainee
Tanzania Revenue Authority
07.2021 - 10.2021
Bachelor Degree in Official Statistics
EASTERN AFRICA STATISTICAL TRAINING CENTRE
(ACSEE)
ASHIRA GIRLS SECONDARY SCHOOL
(CSEE)
GEITA ADVENTIST SECONDARY SCHOOL
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