Glory Kayagambe

As Administrator, i achieved coordinating the daily administration of doctors, staff, visitors, and patients at a healthcare facility but not limited to;

• Streamlined office operations by implementing efficient administrative systems and procedures (adhered Patient handling KPI and KYP)
• Obtaining revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintained accurate documentation of company Patient policies and procedures for easy reference by all employees.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcoming patients and visitors in person or on telephone, and answering or referring inquiries.
• Optimizing patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeping patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Maintaining business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

• Disseminating important information within and outside facility, ensuring proper communication, arranging workers' transport.
• Managed approximately 60 incoming calls, emails and faxes per day from Patient/customers.
• Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
• Streamlined communication between departments by accurately transferring calls and relaying messages in timely manner.
• Maintained professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
• Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
• Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
• Assisted over 70 customers/patients daily by answering questions and transferring to appropriate departments.