Glory Godfrey

• Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
• Streamlined reservation processes for increased efficiency and improved guest experience.
• Managed team of reservation agents, ensuring high-quality service and accurate bookings.
• Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
• Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
• Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
• Contributed innovative ideas to improve reservation management software functionality based on user experiences.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed senior-level personnel working in marketing and sales capacities.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
• Streamlined account management processes for better organization and time management.
• Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
• Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
• Optimized internal communication between departments to address client inquiries efficiently and accurately.
• Generated financial and operational reports to assist management with business strategy.
• Managed payroll operations for team of 37 employees.
• Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
• Enter Financial transactions in to accounting software - QuickBook
• Monthly Bank reconciliations.
• Prepare authorized invoices as per admission
• Administration support
• Reconcile Petty Cash Weekly
• Maintain digital and physical financial records, including filing and back up
• Carry out reconciliation of account, general ledger and sub-ledger
• Budget preparation and analysis
• Track receipts for income received, issue reminder invoices
• Preparation and lodgment of required statutory documentation
• Ensure tax compliance, PAYE and payment of NSSF and WCF
• Monitoring and reconciliation of daily general ledger transactions
• Preparation of payments and ensure proper filing and custody of all payment documents
• Engage in Audit exercises.
• Reconcile and maintain balance sheet accounts
• Ensure accurate recording of analysis of income and expense

To assist DOT Programs with planning, budgeting, coordination and logistic support for program trainings

● Administer payments of Bills, Invoices as well staff and Youth leaders travel advance and reimbursements.

● Assist the Finance Manager to coordinate the developing and consolidating of programs and training budgets and the ongoing implementation and monitoring thereafter.

● To ensure the country office is effectively structured and performing all administration duties as required.

● Coordinate and facilitate the approved acquisition of goods and services, raising purchase orders, goods and invoice receipting.

● Supervise the Office Assistant to ensure availability of office needs as well as ensuring timely maintenance of facilities and generators.

● Posting, supervising and managing petty cash process and associated documents - INTAACT Financial system software.

● To assist DOT Programs with planning, budgeting, coordination and logistic support for program trainings

● Undertake sporadic field visit to monitor program implementation and lies closely with target groups.

● Participating in donor visits to showcase project progress and achievements.

● Bank Reconciliation, preparation of cheque payments and Banking

● Petty Cash Accounting

● Preparing and ensuring payments to Vendors are done.

● Support Audit activities

● Payroll Tax deduction remittance

● Banking