Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Languages
Timeline
Generic
GLORY ALEX MNYANGABE
Open To Work

GLORY ALEX MNYANGABE

Dar es Salaam

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Foreign Operations OfficerBusiness Licensing InternCommunity Program VolunteerCapacity Building Volunteer

Work Type

Full Time

Location Preference

Hybrid
Location: Dar es Salaam, Tanzania
Open to relocation: Yes

Salary Range

Sh45000/yr - Sh200000/yr

Important To Me

Career advancementWork-life balance

Summary

Dynamic Foreign Operations Officer at Guaranty Trust Bank with expertise in regulatory compliance and foreign exchange transactions. Proven track record in enhancing customer satisfaction and operational efficiency through effective communication and team leadership. Skilled in treasury deal booking and risk management, driving continuous improvement in service delivery and compliance standards. Results-driven Foreign Operations Officer with expertise in regulatory compliance, foreign funds transfers, and treasury deal booking. Proven ability to enhance operational efficiency and ensure adherence to international banking standards.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Foreign Operations Officer

Guaranty Trust Bank
Dar es Salaam
01.2024 - Current
  • Execute and monitor inward and outward foreign transactions, including TISS and SWIFT transfers, ensuring accuracy, timeliness, and full regulatory compliance.
  • Liaise with international correspondent banks to facilitate seamless foreign currency trades and efficient interbank fund settlements.
  • Perform daily reconciliation of foreign currency positions and support liquidity management for outgoing payments.
  • Interpret and implement BOT circulars and international banking regulations, including FATF requirements and SWIFT standards, to ensure full operational compliance.
  • Advise corporate and retail clients on FX transactions, trade-related payments, and regulatory or policy changes affecting cross-border banking.
  • Support Treasury operations by assisting in booking FX and interbank money market deals through the Bank of Tanzania ICM system.
  • Prepare and analyze bi-weekly and monthly operational reports, identifying transaction trends, potential risks, and process improvement opportunities.
  • Investigate transaction delays and discrepancies, conduct root-cause analysis, and implement effective resolution and corrective actions.

Head of Customer Service Supervisor

Guaranty Trust Bank
Dar es Salaam
01.2022 - 01.2024
  • Oversaw front-office service delivery and supervised a team of Customer Service Officers to ensure adherence to operational, service, and compliance standards.
  • Coordinated customer onboarding processes, ensuring complete KYC/AML documentation and enhanced due diligence in line with regulatory requirements.
  • Managed customer requests for ATM cards, cheque books, and digital banking services, including Internet Banking, Mobile Banking, and GAPS enrollments.
  • Handled and resolved escalated customer complaints using a customer-centric approach to maintain high satisfaction levels and client retention.
  • Collaborated with IT and E-Business teams to troubleshoot and resolve digital banking platform issues, improving system availability and overall user experience.
  • Developed and maintained performance dashboards, monitoring service turnaround times, resolution rates, and quality metrics to drive continuous improvement.
  • Conducted internal staff training on service excellence, regulatory compliance, fraud prevention, and digital banking adoption.
  • Actively supported internal and external audits by preparing documentation, validating controls, and ensuring full compliance with regulatory and internal standards.

Business Licensing Intern

Arusha City Council (ACC)
08.2020 - 11.2020
  • Issued, reviewed, and audited business licenses to ensure SME compliance with applicable regulations and policies.
  • Conducted field inspections to verify business operations, assess compliance status, and validate licensing information.

Community Program Volunteer

ACE Africa (NGO)
05.2018 - 10.2018
  • Participated in community development programs focused on child welfare, health promotion, and sustainable livelihoods.

Capacity Building Volunteer

UNESCO
07.2017 - 10.2017
  • Assisted in planning and organizing workshops and outreach programs focused on education, gender equity, and youth empowerment.

Field Intern

Tanzania Revenue Authority (TRA)
07.2015 - 10.2015
  • Issued VAT receipts and supported tax assessments in compliance with applicable tax laws and regulations.
  • Educated clients on tax procedures, filing requirements, and required documentation to ensure accurate and compliant submissions.

Education

Bachelor of Business Administration (BBA) -

Tanzania Institute of Accountancy (TIA)
Dar Es Salaam, Tanzania
12-2021

Diploma - in Business Administration

The Mwalimu Nyerere Memorial Academy
Dar Es Salaam, Tanzania
11-2018

Certificate - in Business Administration

The Mwalimu Nyerere Memorial Academy
Dar Es Salaam, Tanzania
11-2016

Skills

  • Foreign and local funds transfers
  • Regulatory compliance
  • Effective communication
  • Scheduling coordination
  • Treasury deal booking and foreign exchange
  • Regulatory compliance and risk management
  • Core banking and interbank systems
  • Customer relationship management
  • Card services and e-banking support
  • Internal controls and audit readiness
  • Staff training and team coordination
  • MS Office Suite and report writing

Certification

  • Microsoft Office & Excel
  • Financial Accounting & Management – TIA
  • Human Resources Management – TIA

Hobbies and Interests

  • Traveling
  • Reading books
  • Volunteering
  • Organizing and planning

References

  • John Emmanwel Lyakitimbo, Director of Programs, ACE Africa, +255 789 354 142
  • Rogers Celestin Ntagara, Legal Services Manager, SBT, +255 713 397 322, ntagararogers@gmail.com
  • Jacob Isaya, Head of Operations, Guaranty Trust Bank, +255 788 977 577, jisaya24@gmail.com

Languages

English
Intermediate (B1)
B1
Swahili
Native
Native

Timeline

Foreign Operations Officer

Guaranty Trust Bank
01.2024 - Current

Head of Customer Service Supervisor

Guaranty Trust Bank
01.2022 - 01.2024

Business Licensing Intern

Arusha City Council (ACC)
08.2020 - 11.2020

Community Program Volunteer

ACE Africa (NGO)
05.2018 - 10.2018

Capacity Building Volunteer

UNESCO
07.2017 - 10.2017

Field Intern

Tanzania Revenue Authority (TRA)
07.2015 - 10.2015

Bachelor of Business Administration (BBA) -

Tanzania Institute of Accountancy (TIA)

Diploma - in Business Administration

The Mwalimu Nyerere Memorial Academy

Certificate - in Business Administration

The Mwalimu Nyerere Memorial Academy

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GLORY ALEX MNYANGABE