GLORIA PAUL
Dar Es Salaam,02
Summary
Forward-thinking sales leader with an exceptional history of sales achievement. Adapt at staying up to date on market, region and sales trends to maximize success. Excellent time management and organizational skills with an orderly and focused mentality. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish reports. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Corporate Sales Executive
Halotel (Tanzania)
08.2023 - 07.2024
- Conducted market research to identify customer needs and preferences.
- Maximized profitability by negotiating contracts with suppliers and vendors, securing favorable terms for the company.
- Conducted thorough competitor analysis to identify gaps in the market strategically positioning our products as superior alternatives effectively.
- Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
- Achieved consistent sales growth by maintaining a high level of product knowledge and staying informed on industry trends.
- Developed strong partnerships with key decision-makers within target organizations, leading to successful deal closures.
- Launched new products into the marketplace, conducting market research to identify potential areas for growth.
Sales Agent
Selcom ,Tanzania
03.2021 - 03.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Marketing Assistant
Coca Cola Kwanza Ltd
03.2021 - 12.2021
- Proofread marketing collateral ahead of printing to eliminate errors.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Established and managed relationships with external data providers and research vendors.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Identified appropriate marketing channels and target customers for campaigns.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Tracked key performance indicators to measure success of campaigns.
Sales Representative
Tigo , Tanzania
02.2021 - 12.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Consulted with businesses to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Direct Sales Representative
Selcom ,Tanzania
01.2020 - 01.2021
- Informed customers of promotions to increase sales productivity and volume.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Met customers in homes and businesses to discuss and demonstrate products.
- Put together sales proposals and contracts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Wrote reports outlining activities and sales.
- Inquired about current service levels and offered upgrades.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Diploma - Business and information technology
University of Dar es salaam Computing center
2022
Certificate In Business And Information Technology -
University of Dar es salaam Computing center
2021
Certificate Of Secondary Education -
St. Joseph Ngarenaro Girls Secondary School
2017
Certificate of primary Education -
Arusha Allience Primary School
2012
Skills
- ABILITY AND SKILLS
- Microsoft Office (especially Excel, Microsoft word and PowerPoint,)
- Excellent communication skills with fluency in English and Swahili
- Excellent customer care
- Able to work with a team and lead a team
- Able to work in remote areas
- Customer Relationship Management
- Product Promotion
- Door-to-Door Sales
- Product Sales
- Business Growth and Retention
- Social Media Platforms
- Sales Performance Monitoring
- Service Sales
- Strategic Networking
- Store Displays
- Sales Documentation
- Customer Service and Assistance
- Product or Service] Expertise
- Service Promotions
- Customer Seating
- Profit Target Achievement
- Outreach Initiatives
- Customer Acquisition
- Ongoing Assistance
- Cash Control
- Market Research
- Submitting Orders
- Product Features
- Site Visits
- Quotas and Goals
- Deal Negotiations
- Phone Etiquette
- Sales Cycle Management
- Personnel Management
- Product Demonstration
- Lead Generation
- Serve Customers
- Market Opportunities
- Inside and Outside Sales
- Onsite Product Demonstrations
- Product and Service Knowledge
- Product Management and Pricing
- Sales Expertise
- Customer Retention Abilities
- Post-Sales Support
- Prospecting Skills
- Promotional Planning
- Client Development and Retention
- Maintaining Customer Database
- Presenting Information
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
referees
1.Mr.Marisha.J.Muturi
Branch Director (Halotel Dodoma Branch)
2.Mr.Baguma Mpenda
Head of Marketing at Selcom,Tanzania.
Mobile 0746 411 477
3.John Fernandes Obote
Sales and Marketing Impact Team Manager at Cocacola kwanza.
Mobile-0752 197 564
4.Joachim Chuwa.
Regional Sales Manger at Tigo ,Tanzania
Additional Information
"I certify that the information provided in this resume is true and accurate to the best of my knowledge."
Timeline
Corporate Sales Executive
Halotel (Tanzania)
08.2023 - 07.2024
Sales Agent
Selcom ,Tanzania
03.2021 - 03.2022
Marketing Assistant
Coca Cola Kwanza Ltd
03.2021 - 12.2021
Sales Representative
Tigo , Tanzania
02.2021 - 12.2021
Direct Sales Representative
Selcom ,Tanzania
01.2020 - 01.2021
Diploma - Business and information technology
University of Dar es salaam Computing center
Certificate In Business And Information Technology -
University of Dar es salaam Computing center
Certificate Of Secondary Education -
St. Joseph Ngarenaro Girls Secondary School
Certificate of primary Education -
Arusha Allience Primary School
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